Moen Homeowners Reviews and Complaints of shop.moen.com

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Siebenthaller of York, US

Jan 27, 2023 1:05 am UTC

Moen Customer non-service

Re: https://www.complaintsboard.com/fedex-inability-for-customer-to-update-address-information-c1461636

Moen's Customer Non-Serivie call center bot told me that she could not (or more likely, would not) attempt to contact FedEx to provide an updated delivery address.
Since she could not (or more likely, would not) take a phone order I then placed an internet order for the identical item on Wednesday morning January 25 with a "good" shipping address, paying the extra $4.00 for allegedly "second day" Fed Ex.

Guess what?
Moen sat on that order for over 24 hours before dispatching if to FedEx.;
Thursday, 1/26/2023
5:41 AM
Shipment information sent to FedEx
3:22 PM
Picked up
NEW BERN, NC
4:25 PM
Shipment arriving On-Time
NEW BERN, NC
7:22 PM
Left FedEx origin facility
NEW BERN, NC.

Sorry, but at this point i can only consider this MALICIOUS and DELIBERATE F*******g with a hitherto loyal 31 1/2 year customer.

To be clear: When it comes to replacement cartridges Moen is every bit as reliable as Craftsman used to be. But otherwise: Customer non-service $ucks.

Desired outcome: 1) Apology from Moen, refund for first item plus shipping and refund of "second day" enhancement on the replacement item. 2) Empowerment of calltakers or supervisors to contact FedEx to correct/update delivery information STAT.

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Today I had an excellent conversation with representative (Jessie) who truly understands what customer service is all about. She has been able to secure a full refund for faucet # 1 (which continues to veg in a FedEx warehouse) plus Moen will of course attempt to recover the undelivered merchandise.

So, moderators, feel free to remove the compliant about Moen.

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How responsive is Moen's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Moen offers a variety of kitchen and bathroom fixtures, including faucets, showerheads, and accessories. They provide installation services and support for their products, catering to both residential and commercial markets. Their website features a product catalog with design tools and resources for customers.

Moen has received 1 complaints on ComplaintsBoard. The first reported case, Customer non-service, was published on Jan 27, 2023, and the most recent complaint, Customer non-service, was posted on Jan 27, 2023.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Moen Legit?

Moen earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Moen to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Moen is known for their high standards and safety. If you're thinking about dealing with Moen, it's wise to check how they handle complaints.

Shop.moen.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Shop.moen.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Shop.moen.com you are considering visiting, which is associated with Moen, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Moen is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Shop.moen.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

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Shop.moen.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The shop.moen.com may offer a niche product or service that is only of interest to a smaller audience.

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Moen Contacts

Moen phone numbers

+1 (800) 289-6636

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Jul 18, 2026