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Moen Sleek and reliable faucet

I recently purchased the Moen Georgene Spot Resist Stainless One-Handle Pull Down Kitchen Faucet, and it's been a fantastic addition to my kitchen. The installation was straightforward, and I was able to do it myself without any hiccups. The spot resist feature is a game-changer, keeping the faucet looking clean with minimal effort. The water pressure is just right, and the pull-down sprayer is very convenient for rinsing dishes. It's a simple, yet elegant design that fits perfectly with my kitchen's aesthetic.

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ComplaintsBoard
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1:05 am EST

Moen Customer non-service

Re: https://www.complaintsboard.com/fedex-inability-for-customer-to-update-address-information-c1461636

Moen's Customer Non-Serivie call center bot told me that she could not (or more likely, would not) attempt to contact FedEx to provide an updated delivery address.
Since she could not (or more likely, would not) take a phone order I then placed an internet order for the identical item on Wednesday morning January 25 with a "good" shipping address, paying the extra $4.00 for allegedly "second day" Fed Ex.

Guess what?
Moen sat on that order for over 24 hours before dispatching if to FedEx.;
Thursday, 1/26/2023
5:41 AM
Shipment information sent to FedEx
3:22 PM
Picked up
NEW BERN, NC
4:25 PM
Shipment arriving On-Time
NEW BERN, NC
7:22 PM
Left FedEx origin facility
NEW BERN, NC.

Sorry, but at this point i can only consider this MALICIOUS and DELIBERATE F*******g with a hitherto loyal 31 1/2 year customer.

To be clear: When it comes to replacement cartridges Moen is every bit as reliable as Craftsman used to be. But otherwise: Customer non-service $ucks.

Desired outcome: 1) Apology from Moen, refund for first item plus shipping and refund of "second day" enhancement on the replacement item. 2) Empowerment of calltakers or supervisors to contact FedEx to correct/update delivery information STAT.

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Update by Siebenthaller
Jan 31, 2023 4:19 pm EST

Today I had an excellent conversation with representative (Jessie) who truly understands what customer service is all about. She has been able to secure a full refund for faucet # 1 (which continues to veg in a FedEx warehouse) plus Moen will of course attempt to recover the undelivered merchandise.

So, moderators, feel free to remove the compliant about Moen.

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About Moen

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Moen offers a variety of kitchen and bathroom fixtures, including faucets, showerheads, and accessories. They provide installation services and support for their products, catering to both residential and commercial markets. Their website features a product catalog with design tools and resources for customers.

Overview of Moen complaint handling

Moen reviews first appeared on Complaints Board on Jan 27, 2023. The latest review Sleek and reliable faucet was posted on Aug 23, 2024. Moen has an average consumer rating of 1 stars from 2 reviews. Moen has resolved 0 complaints.
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Moen Category
Moen is ranked 252 among 306 companies in the Home Decor and Furnishing category