Latest Reviews and Complaints
Sleek and reliable faucet
I recently purchased the Moen Georgene Spot Resist Stainless One-Handle Pull Down Kitchen Faucet, and it's been a fantastic addition to my kitchen. The installation was straightforward, and I was able to do it myself without any hiccups. The spot resist feature is a game-changer, keeping the faucet looking clean with minimal effort. The water pressure is just right, and the pull-down sprayer is very convenient for rinsing dishes. It's a simple, yet elegant design that fits perfectly with my kitchen's aesthetic.
Customer non-service
Re: https://www.complaintsboard.com/fedex-inability-for-customer-to-update-address-information-c1461636
Moen's Customer Non-Serivie call center bot told me that she could not (or more likely, would not) attempt to contact FedEx to provide an updated delivery address.
Since she could not (or more likely, would not) take a phone order I then placed an internet order for the identical item on Wednesday morning January 25 with a "good" shipping address, paying the extra $4.00 for allegedly "second day" Fed Ex.
Guess what?
Moen sat on that order for over 24 hours before dispatching if to FedEx.;
Thursday, 1/26/2023
5:41 AM
Shipment information sent to FedEx
3:22 PM
Picked up
NEW BERN, NC
4:25 PM
Shipment arriving On-Time
NEW BERN, NC
7:22 PM
Left FedEx origin facility
NEW BERN, NC.
Sorry, but at this point i can only consider this MALICIOUS and DELIBERATE F*******g with a hitherto loyal 31 1/2 year customer.
To be clear: When it comes to replacement cartridges Moen is every bit as reliable as Craftsman used to be. But otherwise: Customer non-service $ucks.
Desired outcome: 1) Apology from Moen, refund for first item plus shipping and refund of "second day" enhancement on the replacement item. 2) Empowerment of calltakers or supervisors to contact FedEx to correct/update delivery information STAT.
Today I had an excellent conversation with representative (Jessie) who truly understands what customer service is all about. She has been able to secure a full refund for faucet # 1 (which continues to veg in a FedEx warehouse) plus Moen will of course attempt to recover the undelivered merchandise.
So, moderators, feel free to remove the compliant about Moen.
Moen Reviews and Complaints
Moen’s earns a 3.0-star rating from 1 reviews and 1 complaints, showing that the majority of homeowners are somewhat satisfied with fixtures.
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About Moen
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 20, 2025
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