Modlily — refund
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M1707051011107933 07/05/2017 10:11:10 AM
T4534001665
USD 52.31
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This is the order I am still waiting for a refund on. I have supplied all the information requested 3 times now. They said my money was refunded but it does not show up on my last 2 credit card statements. Now they tell me I cannot return the items when they already have them!
I have been trying to get my refund since mid July. There is no way to contact anyone directly, all emails the the email address I have located on the internet are returned. The website for returning thing is a nightmare! I need some help dealing with these people! Attached I said proof of my return which I have sent 3 times.
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Modlily said they would refund my money to my credit card. I used PayPal and that takes 2-3 days to process. Past the time frame they gave me. Just process the refund!!! Stop lying to me !
T4534001665
Order Number: M1707051011107933
Subject: Return/Refund Issue
Content: I need to return the two shipped items as they were way to small even though I ordered 2 sizes larger than I normally wear. I also had ordered a third item that was out of stock. Please I want charges reversed on my charge card for all 3 items. Please advise what I need to do to return the items. Thank you
Susan Mulholland
Status: Processing
Full Name: [email protected]
Return Info
Products Return QTY Reasons Proof Status Action
Round Neck Sleeveless Pink Layered Tunic Dress
Size:XXL Color:Pink
SKU: [protected]-2
1 tight bust Return Applied
Cancel Return Application
Asymmetric Hem Round Neck Navy Faux Two Piece Dress
Color:Navy blue Size:XXL
SKU: [protected]-4
1 tight bust Return Applied
Cancel Return Application
I returned these August 1, 2017. I received them mid-July and then return was well within the time period required. I emailed the attached photo of my receipt 3 times. I had ordered 3 items but 2 shipped. The third item was out of stock. I finally received that refund after several attempts. I was informed that the refund on the returned items was being processed and I would receive it on my card in about 10 days. I am still waiting for the refund on the two returned items. Now I am told I cannot return them...you already have them!! Somebody needs to address this or I will file a formal complaint with the Arizona Attorney General Office about you business practices. The website is a nightmare to work with.
The number provided here is not a working number!