The complaint has been investigated and
resolved to the customer's satisfactionResolved Mitsubishi WD-73927 DLP Projection TV — terrible after sales service!
resolved to the customer's satisfaction
Mitsubishi Digital Electronics America, Inc.
Mitsubishi Projection TV model # WD73927. We purchased this TV in March of 2006. In May of 2007 our TV went out and we were told that the major component that projects the images had gone out and that a replacement was being developed at Mitsubishi and we would get our TV back in a week. Well, many weeks later and still no repair and just today we were told that the new component isn't any good either. We spent $9,000.00 and have been without a TV since May with no resolution in sight. To make matters worst you cannot get any assistance from Mitsubishi. They stated we could not get our money back and that we would have to wait to let them fix it first. At this point we need help and I know we are not the only consumers having this problem.
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