The complaint has been investigated and
resolved to the customer's satisfactionResolved Midas — midas sucks, yuri (the manager) is rude.
resolved to the customer's satisfaction
I went to Midas on Elk Ave. in Glendale, CA to get an oil change. Once I was there, they told me that I needed some new tires, which I knew because my front tires only had a little bit of tread left. They tried to sell me 4 tires but I knew better because my back tires still have plenty of tread. To make a long story short, I left and a couple of days later I noticed that I had some serious vibrating/shaking as soon as I hit about 65 MPH on the freeway. Knowing that I did not have this problem before and also knowing that this is a classic sign of incorrect balancing, I returned to Midas and spoke to the Manager, Yuri; at first he seemed nice and eager to take care of the problem. I took my car for a test drive with one of the mechanics and of course he tried to give me some B.S about the problem being my rotors or rear tires when clearly this was a balancing issue. When we got back to the shop, I insisted that they do the balancing again, which they did. I told Yuri that the machine they were using to balance tires needed to be calibrated but he insisted I was wrong and I left it at that. Sure enough, after I left, I noticed again the there was still vibrating/shaking coming from my front tires. So I went back again (second time going back). This is where it gets really bad; this Yuri jerk has the nerve to tell me that there is nothing that he can do. Even worse, he tells me outright that he thinks I had this issue before I even went there and that I am lying about it in order to hopefully get them to fix it. So of course I tell him how pissed off I am and pointed out that I never even went there to buy tires in the first place! So in order to show him I am right, I tell him to rotate my tires to see if the shaking persists. So after they do this, I drove around for a while and of course, there was no shaking. I ended up going to two different tire places and they both confirmed that the balancing on my new tires (that had been purchased from Midas) were off. After I went back to Midas to tell them about this, they ended up having to take my tires across the street to a different tire place to have them balanced. These guys should be embarrassed to even call themselves mechanics and Yuri is the worst Manager I have ever had to deal with. Even after wasting so much of my time and treating me like ###, he still refused to apologize. Needless to say, I told him exactly what I thought of him and left; the other lady who posted a comment about this guy on here was right... he is a shady individual and doesn't know a damn thing about cars or how to treat people. STAY AWAY FROM MIDAS!!!