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my Microsoft account
Microsoft has blocked me from my business email since Jan 26th. My secondary email has changed because i left that job and since they wont let me sign in I cannot change my secondary email. I have been on the online chat for two months. No change. I am also very concerned that when i turn on my personal pc the login seems to be the old hotmail address i cannot access and the same password for that email. I am worried that one day i wont be able to even access my own computer. That will effectively shut down my business. I have gone to the online chat forum for Microsoft and asked for tech support for this issue. They say they are connecting me to an agent. No agent has ever come online to assist me. I have lost sleep over all this and my business has been affected as I am getting work emails that i cannot access.
Desired outcome: I need to actually speak with someone to sort this out. This is not rocket science.
Microsoft 365 office software 2022
Yesterday (3/6/22) I made the mistake of purchasing Microsoft 365 Office online due to getting repeat messages that my Excel software was “unlicensed product.” I couldn’t afford to be locked out of my documents so I bought it and installed it online. Really messed up my desktop computer. I asked for tech help through a chat. I was 7th in line for service. The tech page demanded that I not leave that page or I would lose my place in line. I waited in line from 6:15 PM to 10:30 PM. They only waited on 6 people in over a 4-hour period. My issue was that during their installation, I lost multiple Word documents. Finally, the tech didn’t know which end was up so he transferred me to regular tech support through a chat. He indicated that my estimated wait time for a chat with them was 10 minutes. I decided to keep my computer page open to see exactly when they would respond. It turned out to be 1:43 AM. Ten minute wait time turned into over 3 more hours! Did they really expect me to wait until close to 2:00 AM for an answer? I just assumed the first tech transferred me to a department that was closed for the day. Ridiculous. So I waited a total of seven hours and my problem was never resolved. Luckily, I have a backup system and recovered all of my computer documents, but it took 4 hours to do so.
Microsoft obviously rolled out their 365 Office software when it wasn’t ready to be released. Has lots of bugs. I noticed today that I’m having other issues with my computer now that I did not have prior to the installation of this junk. Buffering. Photos blinking when I click on them, etc. I had already purchased Word/Excel a couple of years ago and didn’t plan to update it until I needed a new computer. Apparently, Microsoft is so desperate for money that they have to charge $100 every year now for their 365 Office software. Previously, they would allow you to use it for 2 years and it was transferrable if you changed computers, then it changed to one time use per computer. Now it is every year. Money grubbing at its best. Microsoft sells inferior software. They should be ashamed of themselves, not only for inferior software and money grubbing, but no customer service whatsoever. My question is: Am I going to have to go through this every year when I renew?
Desired outcome: I would like an apology and at least a $50 Amazon gift card for my wasted time.
bank account
you have unintentionally withdrew $165.00 from my savings account with an overdraft of $21.41 on the 06-03-2022 Sunday @ 2:pm please let me know what that was for I really need to know willing to unsubscribe everything Microsoft
Desired outcome: If necessary please refund into my bank account please take action on the response much appreciated.
Fraud charges
I have fraud changes on my credit card. And we don't have Microsoft Xbox. You guys need to straighten this out. The charges were for $58 $15 $67 $42 the purchase were made online with our card the card that was charged was Darren Dewitt
Desired outcome: Get my money back
microsoft store billing
my checking account is being fraudulently bill by Microsoft for $ 29. 00 and $ 105.02 for no purchases and subscriptions ordered in many months in my Microsoft store history of purchases.
Desired outcome: cancel the billing charges
Gambino 777Games Charge Not Authorized
Noticed a charge on a credit card for $213.99, on Jan.3, 2022. It was a charge for purchasing coins, for a Gambino game 777. I absolutely did not authorize this. I've had trouble with their games for almost 7 weeks. Filtering spins forever, game reels spins for a full minute all the time. I would never buy more coins with all this going on. I went to Microsoft to find out "what's up", and my account is locked. It's impossible to find out what's going on. --Last week, there were two charges to my bank account, thru PayPal from Microsoft. I didn't make these purchases either. Paypal checked into it, and refunded my money to bank acct. Microsoft is doing shady business (?) Why so hard to get thru to them to ask questions?
Desired outcome: Want to contact them person to person
Microsoft rewards team
Can anyone tell me if Microsoft rewards team have managers?
Since November 2021 I have being asking for one, and still waiting.
I have emailed over 30 times and got the same crap answer back.
Now I want to talk to a manager, thats not hard you understand that, but not the rewards team oh no thats to technical, to hard to action that request, or they cant read english, in that case your in the wrong job.
Had enough of the idiots with giving the same answer all the time, its given the manager may be busy, but after months of waiting, really, your that busy you cant send an email to say that... mmmmmmm.
I think the way rewards treat there customers is dam right rude and now getting stupid, hire some people who can do a better job than those doing it now, truth be told anyone can do a better job than those doing it now.
Simple request. I need to TALK to a manager.
If that request is to technical please leave a message and will try to make it easier to understand.
Desired outcome: TALK to me
Microsoft is unwilling to block unwanted eamils from [protected]@wewe.global- i have emailed [protected]@microsoft.com for assistance with no response. I have received dozens of unwanted spam emails from the aforementioned.
Desired outcome: block unwanted emails protect customers privacy
i just found this due to the cell app now including ads [questionable move]. since they added that feature i have had MORE spam in my inbox than in the past. the kicker to remove ads you need to get the subscription to 365. reporting concerns to their settings to report spam/messages of concerning reasons...doesn't block them server side. i probably need to manually enter them into the block list when im on my main computer. i think i reported the SAME email who is clearly a scammer to them and facebook [i dont have a facebook account] 100 times now. i havent tried directly emailing but its concerning why they are making these moves.
Office 365
I had received messages that my Office 365 subscription renewal date was approaching. So on July 27, 2021 I paid for a one year renewal in the amount of $108.24.
On October 8, 2021 I saw that Microsoft had deducted $108.24 from my account for Office 365. I contacted them and they refunded $108.24 but at the same time cancelled my subscription. So the $108.24 that I had paid no longer allowed me access. The amount I paid in July was in advance of the due date so essentially, I never got the subscription service for that payment.
When I address this issue with Microsoft online help - it repeatedly indicates it doesn't have information for my issue.
Desired outcome: I want my subscription fee of the $108.24 refunded, and then I will purchase a new subscription. Hopefully, that will clear things up and I will once again have access.
Windows 11 download did not work
My computer started windows 11 without my consent and duing this time I could not work n my computer for 72 hrs. The download did not work and I fianlly was able to pause it and reset to Windows 10. Very unhappy as cannot get my printer to work or my scanner and the computer now runs very slow.
I have managed to get my files back but it has taken hours and hours of work to get the computer to even open up I will not be using Windows 11 if this is the outcome...Not user at all.!
Christine Schutz [protected]
Microsoft account access
Two times today I contact Microsoft Text Customer Service, since MS has no real customer service. The first hussy told me to turn off Windows Defender 4 times. Then she told me to NEVER turn off Windows Defender "no matter what". Never addressed the issue of my not being able to get access to my Window Account so I could install a scanner. Why the HELL do I have to have permission from a Microsoft Account to install anything on my computer? Hussy's name is Coleen.
Second time it's a jerk name Argel John. Equally useless. Never suggested any correction to get access. He told me to access another Technical Support and gave me the web address. PROBLEM. I need the same Microsoft Account access I can't get Access to to get into this site.
I get this message from Useless Argel John:
Kindly stay on the line while I'll be endorsing you over to them. Please be advised, that due to high volume of chats, it may take a while than usual to get you transferred to the next support team. But no worries, I'll be sending you now on their queue. I really appreciate the patience. Thank you for reaching Microsoft Support. Take care! December 31, 2021, 6:14 pmArgel John Don't close this chat. I will get in my car and
December 31, 2021, 7:42 pm
If note. This session started at 6:14PM.
Issue still not addressed. Never transfered to the other Support. NOTHING WHAT SO EVER.
MICROSOFT SUCKS.
Desired outcome: NONE. USELESS CUSTOMER SERVICE
microsoft update
Hello, This is complain about Microsoft update destroyed my surface5- Suddenly I found my Surface is very slow after the computer updated to window 11 and the battery don't get charge anymore - I Contacted microsoft support to help me reverse windows back to 10 that when the surface was stable- Mario from Microsoft try several time to install window 10 and he couldn't he suggest to do reset the computer with options I choose keep all the files - It take all night to do reset back to window 10. Guess what it reset to window 11 and we find out the computer have only window 11 Beta This is ridiculous now my battery wont charge any more and the computer is setting on window 11 Beta and he suggest to buy new computer if the problem stayMicrosoft windows update is causing this problem and I can't afford to buy new one and Microsoft could not solve the problem I need the Ceo of this company get involved and solve it please
ThanksMagdi Gendi [protected]
License Transfer
Have had a license for 2 weeks and need to transfer it to a new computer. Microsoft says I can, but need to do it through tech support as I'm working n a Mac.
Was on hold for over 3.5 hours today. Hung up on three times. Each time I was disconnected I had to start over with the call back process until I was told online that I'd reached my call back limit. How many days do they think I have to do this?
Desired outcome: Transfer my license
Mouse not working
Hello good evening, day, or morning. I would like to write a complaint about Microsoft's mouse not working (meaning my mouse wasn't there it didn't show up). So last night which was Friday December 18, I was getting on my computer for an important zoom meeting for my job a the zoo. And I noticed my mouse wasn't there so I had trouble getting on and I was late. I tried uninstalling the mouse driver but it still didn't work. please fix this I really dont want to be late to another meeting again because this was quite serious. I hope this complaint get fixed soon please and thank you.
Desired outcome: FIX THIS PROBLEM
Microsoft 365
My account is [protected]@logaritm.ae
Phone: +[protected]
I created my business email with Microsoft in the UAE.
I am currently in Algeria and recently I changed my password and it was accepted.
When I wanted to login again, I got a message that the password is wrong.
I called Microsoft Algeria and tried many times to recover the account and every time I was informed that the verification information that I provided is wrong.
I depend a lot on the email for my business and I have to say that I am extremely disappointed with the response I get from Microsoft.
Xbox/Xbox live
Twice now I've been banned messaging someone that had a negative impact on my life. Microsoft at times seems to encourage toxic behavior and punishes those who speak up about it. The perpetrator finds how you may have violated terms of service and reports you, doesn't even matter that they were the person who was toxic and creating negative waves. I am unable to communicate with friends and there is little explanation as to what I did to get banned. Pretty messed up I pay them money to have this happen.
Desired outcome: A more thorough investigation into why the person is reacting the the person making the report.
I'm tired of corporate, emotion-less systems directing our lives.
what was it that made the chat negative on your life?
Windos 365
I purchased windows 365 to replace Office 2010 which is no longer supported.
The download appears to have been successful but cannot find information on the new apps.
Have tried to resolve issues using MS online info. without success. calls to support just keeps sending me back to website.
Does the Office 10 information in Outlook, Word, Excel transfer to Windows 365? Does transfer have to be done manually? Can Office 2010 be deleted without loosing all the existing information?
How can we talk to a human after all web tools have not helped?
Desired outcome: Talk to someone who can help answer questions.
Total lack of service
over a month ago i purchased 2 months game pass ultimate for xbox 1 using my reward points, i got the codes, but after following the instructions they would not work.
Contacted rewards, reply was after 3 days, go to this web site and try again, i did and still no good.
Email rewards, same replay before, long story short, 1 week later i got 1 code to work yay me.
After loads of emails asking for my points to be refunded, why won't this code work, same answers as before.
Eventually i rang xbox support 15 days after getting codes, explained the problem and got it sorted.
NO help from rewards at all.
I theh asked for a manager to lodge a official complaint, ha ha after 1 month from the start still waiting for a manager, emailed 6 days ago, and still no reply, 24hrs for reply says the website.
Sent over 20 emails, can they read, understand english, i know they can't, i need a manager, that's very clear, you would think that, but this is rewards and its not.
Total disgrace, asking for help, 1 answer and if that does not work, TUF, asking for points refund, haha...no, asking for a manager lol no chance, asking for anything... NO.
Question, do Microsoft rewards employ people who can't read, understand a basic question, read english, know when people need help?
Answer to all is...yes they do.
Billion pound industry and they hire idiots.
After 1 month of banging my head up a brick wall that term is well and truly justified and proven.
Thank god xbox support has a person who understood my situation, but could not believe how i was treated, got this problem sorted in 5 MINUTES, left to rewards i would still be waiting.
Desired outcome: Official complaint lodged, official apologies, compensation for my time and my distresses
OP from what i understand every company has reduced staff due to recent events. on every website i been to they mention "due to the pandemic 'services' [depends on the company] there maybe slow due to short staff."
if i recall Microsoft has reduced staff and working hours to prevent spread of the pandemic. the rewards program i forget if it is a in house team or not but they may not have the staff to take care of it.
I just checked Microsoft support page and they have this under the Microsoft rewards points help section. "Microsoft account Refunds of points may be considered on a case-by-case basis. Once you order a Reward, you cannot cancel it or return it for a refund of points. If you have questions about an order, contact Microsoft Rewards Support." So it maybe that you are not eligible for refund or your case was considered not refundable since you were able to use 1 code.
1st what has being short staffed / pandemic got to do with reading and understanding English if you cant read it don't reply to it.
Second i asked for 12000 points refund because it said code error, and just because 1 code worked should not mean good luck with the second, if you brought 2 games using your points and 1 did not work would you complain? 1 worked so does it matter the other game don't work, in other words tuf you got 1 to work be grateful. How thoughtful. Last, still waiting for my 24hrs reply, few hrs and its a week. Oh where is the manager ?
ok lets calmly look at what i said.
1. we are currently in pandemic so staff is limited.
2. due to the pandemic those that are answering support requests are over worked due to the pandemic and requests coming in due to more people being home. this may cause them to miss read/hear and respond in a way that appears to be non English speaking/reading.
3. the policy on refunding points is case by case and at the digression of the specialist assigned to it. they review their notes and compare it to the request to determine if you are eligible for a refund. they have to follow specific guidelines and cant bend them unless it is a unusual situation.
even i follow a similar path when i have requests to fix things. i examine the case and determine if i can fix it or not.the reading/speaking hardly has anything to do with the support majority of the time. its more the rules that we [the support teams of any company] have to follow.
i get that your angry and feel slighted by Microsoft on this. i once had a unfavorable support with them in the past but i looked at it logically. my request came in passed the extended support window for my issue, so my case was deemed unfix-able and i had to just accept that.
Trust me this is calm, after sending the first 10 emails saying the 1st code i got it to work. The 2nd code does not, they told me and sent a link to get it to work but it didn't. I told then over 5 times, same answer, read previous emails you have been explained how to use it.
And i have told you it don't work. Next 10 code still not working, there answer check previous emails.
Is it me?
I am sure i have told them enough it does not work, its broken, error code.
If xbox support did not fix it, then i would still be waiting, multi billions of company ahd by your account trouble finding english people, or people who miss read emails, but since all requests are by email NOT phone is that not there job to read properly?
If they are just scanning them quickly, they are not doing there job properly?
Last i notice you did not mention when i asked for a manager, over 10 emails sent to request a manager and no reply?
i was waiting on the phone with a differnt company for something and hit send before i mentioned your manager part.
as for manager request those are just supervisors. with the low staff they have to Also field the calls personally and recive calls from personel who get requests for their oversight. in THIS case its via email, which you must understand supervisors have internal AND external emails to review and answer.
for example there could be say 10 user requests for them. what we dont know might be that they have 500 internal emails to respond to or add to notes for their subordinates. and this is just one day. compound how many days between now and your request and the fact of low staff and it makes sense to wait this long.
im still waiting on a package from a company that was meant to be sent last month on the 7th or 14th...still havent gotten it because of the supply bottleneck and the amount of people waiting for the same package #.
Ok, that i understand but, your email/ request has being forwarded to the manage.
Now that took seconds to type, so do you agree that if you received that message you now know that its in the managers hands?
Just like your parcel,, you can call for an update?
Its better to let people know what is going on and what you have done to help, than to say nothing at all, because as far as i am a were they have done nothing, which in turn complain.
Being a week now no reply?
As above few seconds to say what is happening.
On a personal note hope you get you parcel soon.
Clicked helpful simply because,
1. Same person from start
2. Can see advice in your comments
3. You seem to know how it works.
True your words, but its known by some companies (even sadly Microsoft) that some employees think they dont have to respond. Just give them time (i know its asking alot).
For work since you said "seem to know" i have to pick and choose the order i respond to help requests even pre pandemic. So it takes time.
Package i got...phone call not so much help.
GL on the points.
Family Fued Game Online. I Never Received the game, Never downloaded the game
Date: 10/18/2021
Client Number: N/A
Description Of Innocent: I'm being charged for a Family Fued game in the amount of $32.65. I never downloaded this game, nor did I receive anything in the mail.
Resolution: Full Refund. I never received, and I never uploaded the game.
Regards,
Mia Jackson
[protected]
Microsoft 365
My name is Frances Ige, I purchased Microsoft 365 family on the 5th October 2020 from the online Microsoft Store in Nigeria for #33, 999.00.
Somehow I was charged twice under 2 order numbers - order no 2015352304 and order number 8485253058, for subscription for two consecutive years, October 2020 - 2021, and October 2021-2022.
I tried in vain to reach Microsoft, but was unable to.
I decided to leave it and use it for the next year.
In October this year, I got a reminder from Microsoft, that I needed to renew.
At this point I was able to reach Microsoft by chat on their website, where I told the rep that I had paid for 2 years and that my account should have automatically
continued on the 2nd year payment.
But she said their record showed a refund, that I should check my bank records and also call my bank.
I did all of that, but there was no record of a refund from Microsoft on my account and my bank also confirmed there had been no such transaction.
I went back to Microsoft and asked for proof that a refund transaction took place, which I could take back to my bank.
The rep I chatted with, promised to do that and gave me a case no. SRX1529201370ID.
However till date, Microsoft has been unable to provide proof of a refund transaction that they are insisting was made. They are insisting I go to my bank with absolutely no proof, when the bank has clearly said no such transaction took place.
I want my money (33, 990) refunded or a years subscription. Or proof that a refund transaction to my account took place.
Desired outcome: Refund of money or proof of refund transaction to my account
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