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[Resolved] Michael Hill Internationalcredit/phone service department

5
N Sep 15, 2018

Great jewelry but there credit department is a mess. Nobody knows anything about payment options, since online banking payments didnt work with my credit union, I was told only payments by cheque or in store, then much later after payments by cheque got delayed in the mail around Christmas they finally give the option of bank over the phone but only one or two months at mininum payments. then finally much later the option of setting up pre authorized debit or larger payments . Its so confusing and embarrassing. Either poorly trained or they just dont care. Im not sure which. Only the managers can really help, never using it again. They make it seem such a great option. Should have known better.

  • Michael Hill International's response · Oct 01, 2018

    Hello,
    Thank you for taking the time to contact us, we're sorry to hear of the experience you have had with our Third-Party finance provider. So that we may assist further, please email [email protected] with further details of your experience including your full name and best contact number.
    Kind regards,
    Karen

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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