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Skagen Customer Service

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Complaints31
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Skagen, Denmark, Ltd

901 S. Central Expwy
Richardson
Texas
United States - 75080

Customer Support Phone Numbers

1800 818 853(Australia) 1 0
1860 425 3747(India) 2 1
1800 236 7745(Mexico) 1 0
+1 877 752 4361(United States) 2 2
+1 800 699 0556(Canada) 1 0
+44 344 412 3277(United Kingdom & Ireland) 1 1
+43 94 756 103(New Zealand) 1 0
+43 810 300 450(Austria) 1 0
+420 284 829 163(Czech Republic) 1 0
+45 45 883 460(Denmark) 1 0
+358 947 805 414(Finland) 1 0
+33 388 025 252(France) 1 0
+49 322 2109 5400(Germany) 1 0
+30 210 331 1489(Greece) 1 0
+39 444 955 955(Italy) 1 0
+31 314 799 056(Netherlands) 1 0
+47 64 926 153(Norway) 1 0
+48 225 742 888(Poland) 1 0
+351 214 232 000(Portugal) 1 0
+7 495 783 7464(Russia) 1 0
+34 933 633 870(Spain) 1 0
+46 317 194 500(Sweden) 1 0
+41 615 609 900(Switzerland) 1 0
+90 212 444 7228(Turkey) 1 0
+86 400 820 3126(China) 1 0
+852 24 378 566(Hong Kong) 1 0
+62 212 358 1344(Indonesia) 1 0
+81 359 924 611(Japan) 1 0
+60 379 691 900(Malaysia) 1 0
+63 24 786 167(Philippines) 1 0
+966 12 572 095(Saudi Arabia) 1 0
+65 64 318 100(Singapore) 1 0
+27 214 180 045(South Africa) 1 0
+82 221 560 600(South Korea) 1 0
+886 287 739 911(Taiwan) 1 0
+66 29 840 888(Thailand) 1 0
+971 26 818 134(UAE) 1 0
+84 439 460 886(Vietnam) 2 0
+54 115 218 3729(Argentina) 1 0
+55 113 003 1070(Brazil) 1 0
+56 229 394 035(Chile) 1 0
+44 344 412 3281(United Kingdom) 1 0
+61 299 390 526(Australia) 1 0
+49 866 1622 7000(Germany) 1 0
+86 216 448 2733(China) 1 0
+91 802 521 6399(India) 1 0
+81 454 506 243(Japan) 1 0
United Kingdom & Ireland
Suite 8-9, Faraday Court - Centrum 100, Burton Upon Trent, DE14 2WX Staffordshire
 
Canada
C/O NFI, 25 Cottrelle Boulevard, Unit 3, Brampton, Ontario, L6S0C3, Canada
 
Australia
P.O. Box 6277, Frenchs Forest 2086, Australia
 
New Zealand
45a Arrenway Drive, Albany, Auckland, New Zealand

Austria
Gewerbestrasse 9, A- 5102 Anthering

Czech Republic
Klenoty Aurum, Hodinářský servis – 1. patro, U Libeňského pivovaru 10, 180 28 Praha 8
 
Denmark
Midtager 29, DK – 2605 Broendby, Denmark
 
Finland
Oy Perkko, Rälssintie 6, 00720 Helsinki
 
France
Rue du Martelberg, BP 80023 Monswiller, 67701 Saverne Cedex, France
 
Germany
Werkstrasse 17, D-77815 Bühl
 
Greece
Perikleous 17, Syntagma, 10563 Athens
 
Italy
Corso Lombardia № 61, 10099 San Mauro Torinese (TO), Italy
Fax: +39 444 955 956
 
Netherlands
Lireweg 114, 2153 PH Nieuw Vennep

Norway
Heier Urmakerverksted, Postboks 64, NO-1914 Ytre Enebakk, Norway
 
Poland
C/O Expeditors Warehouse, Al. Krakowska 106, 02-256 Warsaw
 
Portugal
Espaçotrans Estrada Nacional 10, Terminal Tertir, Armazem B, 2615-051 Alverca
 
Russia
Vyatskaya St., 27, building 3, Moscow

Spain
Mare de Déu de Núria 13-15, 08830 Sant Boi de Llobregat, Barcelona
 
Sweden
P.O. Box 5193, SE - 402 26 Göteborg, Sweden
Fax: +46 317 194 599
 
Switzerland
Kägenstrasse 18, CH-4153 Reinach
Fax: +41 615 609 902

Turkey
Noramin Is Merkezi, Maslak Mah. Buyukdere Cad. 237/D, 34398 Sisli - Istanbul

China
Rm 2504, 25/F Grand Gateway Tower II, 3 Hong Qiao Road, Xu Hui District, Shanghai 200030, China

Hong Kong
17/F, CDW Building, 388 Castle Peak Road, Tsuen Wan, New Territories, Hong Kong
 
India
621, 12th Main, HAL II Stage, Indiranagar, Bangalore 560 008, India
 
Indonesia
Jl. MH. Thamrin № 1, East Mall, Level 5 № GD2 - 16,17, Jakarta 10310, Indonesia

Japan
Yasuda A building 2F, 3-9, Moriya-cho Kanagawa-ku, Yokohama, 221-0022, Japan

Malaysia
Fossil Time Malaysia - Service Centre, Unit L2-2-7, 2nd Floor, Wisma Kemajuan, № 2 Jalan 19/1B, 46300 Petaling Jaya, Selangor
Fax: +60 379 691 909

Philippines
G/F 6750 Retail Arcade, Ayala Center, Ayala Avenue, Makati City, Philippines
Fax: +63 24 786 169
 
Saudi Arabia
Prince Naser Bin Abdul Aziz Street, Behind Guthmi Furniture, Khurais Road, Rawda Dist., Riyadh, KSA
 
Singapore
51 Bras Basah Road, № 08-07 Manulife Centre, Singapore 189554
 
South Africa
Unit 5A, Somerset Square, Off Highfield Rd, Green Point, 8005, Cape Town, South Africa
 
South Korea
6F Samik B/D,50, Nonhyun-dong, Kangnam-ku, Seoul, South Korea
 
Taiwan
5F, № 221, Zhongxiao East Rd., Sec.4, Taipei, Taiwan
Fax: +886 287 714 477
 
Thailand
347, 349 Muang Thong Thani, Bondstreet Road, Bangpood Subdistrict, Pakkred District, Nonthaburi 11120 Thailand
Fax: +66 29 840 779
 
United Arab Emirates
Ontime Marina Mall, Ground Floor, Unit № 21, Marina Mall, Abu Dhabi
 
Vietnam
11/F, Geleximco Building, 36 Hoang Cau Street, Dong Da District, Hanoi, Vietnam

Argentina
Pierina Dealessi 548 Loc 6, Madero Center, Buenos Aires, Argentina
C. P (1107)
 
Brazil
Rua Julio Gonzalez, number 132, 27th floor, Barra Funda, São Paulo 01156-060, Brazil
 
Chile
Av.11 de Septiembre 2260 Local 130, Providencia, Santiago, Chile

Mexico
Carretera Monterrey - Saltillo 1249 - A, Col. Pio XII, Santa Catarina, N.L. Mexico C.P. 66362
Plus

Skagen Complaints & Reviews

Skagen / skagen mens watch

Uk
Apr 30, 2019

I have bought my husband two skagen watches in the space of three years. Both watches have had their glass broken. My husband doesn't even remember dropping the watches either. After reading other people's reviews I've found that it is poor quality and that it a waste of time complaining...

Skagen / skagen watch

Ca
Apr 26, 2019

I have submitted my watch for repairing on 17th March 2019 (only glass need to be changed) but I am not receiving any positive response to receive back even after 41 days lapsed. This was my first and last time to purchase the watch of this company . Ridiculous services. Shop keeper told me...

Skagen / watch

An
Mar 12, 2019

My watch chain has damage only in 2 use... D chain has broken in such a way that it can't me wore and it stuck on cloths too.. I went to the store but they asked for charges and a long period of 3 months and my watch is in warranty and it's very inconvenient for use to buy any expensive...

Skagen Watches / crystal glass breakage

De
Jan 25, 2019

Like may others the crystal glass cracked in my watch whilst still stored in the original box ! And like others I wish I had known about Skagen / Fossill's reputation for "lousy "customer service. Bought the watch on a P&O cruise and wrote to them as they issued the sales receipt, they...

Skagen / Skagen hybrid

Ma
Nov 02, 2018

Bought a hybrid watch on Thursday and have been unsuccessful in syncing with iPhone as message keeps saying device not found - I have never had such problems with any other device, the only thing that worked was setting the time. The instructions are hopeless and I have put it back In The...

Skagen / no complaint! my apologies and amends!

Su
Oct 01, 2018

Late this past saturday evening, I sent you a long message regarding the beautiful rose gold watch I purchased overseas at a j h stern duty free company at the airport (i'm pretty sure it was tel aviv). I thought the pin had come out of it for the 2nd time sat. Evening and fell off my...

Skagen / no delivery, no refund

He
Sep 18, 2018

I bought some wallets valued US$49.87 and Skagen deduct my accounts. I didn't receive the wallets and Skagen didn't refund till now. I wrote to [email protected]n.com for 25 emails. the complain number were 1652060 and 1771812. till now, I still receive nothing, no delivery, no refunds. the...

Skagen Watch / watches

Ak
Aug 13, 2018

I was gifted a SKAGEN watch by my son around 2 months back from Singapore. Today morning I found that it's glass has cracked. No falling no hitting. Now seeing the comments here, I don't know what to do. Can anyone suggest how to get it replaced, repaired. Is it too costly to get it...

Skagen / watch

Pa
Aug 05, 2018

I bought a Skagen watch at Singapore Airport. I used it for a day and kept in my cupboard. Next day when I took it on hand the top glass came of separately along with the washer. It is so surprising how a brand like Skagen dies not have quality check. Can it be repaired and if yes what i...

Skagen, Inc. / watch

Ki
Nov 06, 2017

Don't buy skagen watches. I own three skagen watches. The one I obtained first is now a few years old. Skagen tends to design and sell watches that use unconventional bands, and some of those often don't attach with the standard watch band spring pins, but with tiny screws, so, for those...

Skagen / broken skagen watch glass.

Na
Sep 20, 2017

On 13 December 2015 I bought a Skagen watch from my country. Last month, when I put it in my hand, I noticed the glass is broken I found the crystal glass from my Skagen watch broken without being hit or aggressed. I send it in service and they want to pay the repair (the glass can not be...

Skagen / malfunction of watch

Jo
Aug 17, 2017

After only two years my skagen watch has had two new batteries but I was informed that the watch needed a service and clean or the second battery would not work . I now note the high number of complaints re these watches and am very dismayed since having severe arthritis and mobility...

Skagen Watches / ladies watch cracked glass

Mi
May 26, 2017

I bought two Skagen watches for my wife on 9/01/17 and in April she noticed the glass on one had cracked. She is unaware of dropping it or doing anything that could could account for this. She kept her last watch for over 17 years and still has it. We put the watch in for repair and were...

Skagen / cheaply made, and doesn't stand behind their product

Tb
Feb 09, 2017

I am truly disappointed in the way Skagen stands behind its products. I bought a watch for $140 November 16th, 2017; I typically only spend $50 or less but decided to splurge. Two months after buying it I noticed the piece on the stem was missing, I was at a funeral when it happened so...

Skagen / 2 watches and both had the glass faces fall out.

Pr
Dec 02, 2016

I have owned 3 Skagerrak watches and 2 of the them have had the faces fall out. The first one Skagen replaced with no charge. Since fossil took over I am now told I will have to pay up to $150 to have a new glass put in. I wrote and suggested that if I had bought a car and the door fell off...

Skagen / skagen watches

Lo
Apr 19, 2016

I emailed to them with the intention to bring to their attention the issues they have. I bought one and the glass cracked for no obvious reason. Apparently from their reply they have no intention to solve their quality problem and conveniently blame it on users. People, please save your...

Skagen / ladies watch

El
Mar 11, 2016

My partner bought me a lovely white Skagen watch with some "diamonds" round the face. After 6 months it stopped and the shop I bought it from put in a new battery. After three months it stopped again and they sent it back to Skagen and new "insides" were put in. They refused to extend the...

Skagen / quality problem

Ca
Jan 23, 2016

I have bought 2 Skagen watches in the past year, because I like the design of their woven metallic bands. I bought the second after the crystal on the first had broken. It took very little time before the crystal on the second one broke as well. I have never broken a crystal on a watch...

Skagen Watches / poor quality product

Re
Nov 11, 2015

My wife and I were very impressed by the design of the Skagen watches and bought one each. My watch stopped working after a few weeks and after several complaints was replaced. The new watch worked for a further few months before intermittently stopping again. My wifes watch worked for...

Skagen Watches / watch strap

Jc
Sep 29, 2015

My husband was given a Skagen watch for his 70th birthday in May 2014 within several weeks the strap started to peal away from the lining, bits started dropping off and now, some 16 months after purchase the watch cannot be worn. Good quality watch spoilt by poor quality strap, which i...

Skagen Watch / glass cracked without any hit/bump/fall

De
Sep 24, 2015

I have purchased Skagen watch 4 month back from South City Mall, Kolkata as this watch looked beautiful and slim. I love this watch smore than myself and every day I wipe it with very soft cloth before I keep it for night. Today morning to my surprise I noticed very much visible crack on...

Skagen / cracked glass

Ca
Jul 15, 2015

My partner bought me a Skagen watch for my birthday and I was overjoyed! Within a month the glass had cracked, I had to pay to talk to a help line who were no help. Just gave me an address to send it to. Cost almost half the replacement cost to fix, and now a couple of months later it...

Skagen / watch

Lo
Jun 28, 2015

I purchased a Skagen ladies watch in rose gold (SKW2142) in mid-august 2014 for £112.5. Within a month, the glass had cracked without me having knocked it. I was told it was not covered by warranty and paid $99 AUD to have the glass replaced. 2 months later it happened again. Thi...

Skagen / warranty not honoured

Ja
May 27, 2015

I bought a Skagen watch online and it ceased to work within 2 years of purchase. When I sent it to the authorized repairer in Australia (Fossil Australia) I was told that I would have to pay for the movement to be replaced. Fossil would not honor the limited lifetime warranty because I had...

Skagen / faulty ceramic watch strap.

Pa
Apr 17, 2015

Fossil who are UK agents for Skagen watches refused to repair my ceramic link which after only wearing it a couple of times broke along a flaw on the underside of the link. I returned the watch to Fossil who demanded that I buy a whole new strap at a cost of more than 50% of a new watch...

Skagen / quality/service

Ca
Apr 04, 2015

My. Wife bought me a Skagen watch last September at JFK airport. It was given to me at Christmas, by the end of February it had stopped, I only wore it for three weekends. Tried to get information online (no instructions with watch) just get told, 1 it might be the battery, 2, it might be...

Skagen Watches / new watch stopped working after a couple of hours

Sa
Jan 18, 2015

I purchased a Skagen watch yesterday from Helios, a subsidiary of Titan Industries. The watch stopped working after a few hours. I took it to the store and they asked me to go tho the service center. They changed the battery. After a few hours it stopped working again. So it was not the...

Skagen Watch / armband

Ge
Dec 17, 2013

Skagen armbands. of all the watches i have ever had from cheap to expensive Skagen is the worst when it comes to the armband. i hope someone pays attention to this for a watch that costs about 119 euro is all fine except in less than a year the armband starts to self destroy. to make matter...

Skagen / customer service

Me

I bought a Skagen watch over a year ago. It's been great, but the band needs to be replaced. It's a special type of band that I can't find anywhere. I went to the Skagen website and was a little surprised to discover that if I wanted a replacement, I had to print out a form...

Skagen Watch / poor quality & customer service

Ar

I used to be a Skagen fan. 3 days ago, I bought another Skagen watch. When I tried to put it on for the first time at home, it accidentally dropped to the floor, something not uncommon as it was difficult to hold onto the ends of the band with the weight of the watch on the other side. To...

Skagen Slimline Watch / stay away

Fe

I read with interest the complaint by Dan Snedigar that his Skagen Slimline men's watch crystal failed on him twice. We have had the exact same failure with our slimline watch. The crystal cracked for no apparent reason. The replacement cost is $30, but after reading his complaint, we...