MGM Grand DetroitI was wrongfully removed from mgm detroit after making a complaint against a waitress.

J Jun 25, 2018

I was a very regular patron at MGM Detroit such that I met and from Feb - May 2018 I was manipulated by a Waitress - Cassidy D'Arpini in regards to getting money and solicitation. I decided to end the interaction and the waitress then become rude and refused basic customer waitress service to me. On May 20, 2018, I complained to Melissa Reed Beverage supervisor. It was a verbal complaint that lasted 5-7 minutes. I never raised my voice, no argument nothing. I gambled on 5/21/18, 5/22/18, I saw Melissa Reed and she would have had to be able to see me and no interaction. On 5/25/18 I was approached by Security after seeing Melissa and Cassidy speaking and told that I was being kicked out and could not come back because Melissa lied and stated that I was "aggressive towards her". If I had been aggressive on the only date I spoke with her, why wouldn't she have put me out then? Instead waited 5 days after my complaint. I am and was humiliated and distressed as I have several friends who I no longer see regularly as a patron of MGM and they know about me being removed under false allegations. I was told it was being investigated and requested from "Eve" the tapes of the incidents but haven't received anything. I want Melissa Reed, Cassidy D' Arpini fired and compensated for my humiliation, embarrassment and my inability to patron MGM.

Jeffrey Goodlett

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem