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Metro by T-Mobile
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4.5 5190 Reviews

Metro by T-Mobile Complaints Summary

98 Resolved
720 Unresolved
Our verdict: With Metro by T-Mobile's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Metro by T-Mobile reviews & complaints 819

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9:37 am EDT

Metro by T-Mobile awful service and impossible to return defective phone

Been with metro for over 2 years and have purchased 2 phones. When i purchased the third as soon as i got home i realized it was crap took it back same day within the hour the reps couldnt even fix it and they said no returns you only can return the phone is if your just signing up for metro service what a way to show appreciation im stuck with crappy phone.

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tichawonna
Garland, US
Feb 26, 2011 9:18 pm EST

I order a LG Imprint on 1/28/2011 and i want to refund this phone, why! because the phone locked up before i could get service on the phone, I had to by another phone because the metro location i went to said that they dont unlock phones that i had to buy a nother phone, my 30 days not up yet. I want to get my money back.

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tichawonna
Garland, US
Feb 26, 2011 9:12 pm EST

my phone dont have any service and my phone is lock what can i do

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7:07 am EDT
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Metro by T-Mobile where is my rebate?

I had purchased a MetroPCS cell phone on March, and they informed me that I could get a REBATE back if I fill out the form and mail it to: Samsung/ MetroPCS March Messaging Mania, P.O. Box 910, Bensenville, IL 60106. Must be postmarked by 5/12/10 and received by 5/19/10. Allow 10 weeks for shipment. I filled out the form and mailed it before the due date on the month of March. Today, is 5/31/2010 and I haven't got anything yet from this company. No Rebate!
This is 'FALSE ADVERTISEMENT!'
Can someone investiage this issue?

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Deeta
, US
Oct 23, 2015 3:58 pm EDT

I bought a phone for my son in June 2015 and was told I would get a $49 rebate if I mailed in the required documentation. I did so...by the deadline...but to date (10/23/15) have received NO rebate. I've emailed on 2 separate occasions and been given some BS form letter response about there being an unexpected delay. Well, no [censored], Sherlock! It's been 5 months since they received my rebate form and 3 months since they "approved" it. This is completely unacceptable and I have told them so!
I'm so glad I went to AT&T. It's pricey but it's worth it. I get great service and great customer service!

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diane strickland
Gainesville, US
Apr 13, 2012 3:50 am EDT

I brought a new phone february they said if mail in this rebate form that I will get my rebate check now where is it I have been waitin!

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diane strickland
Gainesville, US
Apr 13, 2012 3:42 am EDT

Where is my rebate it been 2month have not got no rebate!

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jklaassen
Romulus, US
Feb 17, 2011 10:18 pm EST

google metro pcs rebates status and tracking. you enter your info and it updates you

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boostedkouki96
Garland, US
Sep 20, 2010 3:32 pm EDT

damn, sucks for yal, i got my rebate.

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adrey remick
Chelsea, US
Sep 14, 2010 12:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

metropcs had no problem taking the money from me but they have a problem giving back the dam rebate. this is out of control. the bbb in boston has been notified. adrey remick.

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adrey remick
Chelsea, US
Sep 14, 2010 12:27 pm EDT
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i bought a freeform phone from metrpcs and that was in june 2010 it is now sept 2010 and still no rebate bbb will be informed dianemarie42@gmail.com

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nazim uddin
Anaheim, US
Jul 23, 2010 1:11 pm EDT
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I had purchased a MetroPCS cell phone ( samsung r860) on apr 06/10, and they informed me that I could get a REBATE back if I fill out the form and mail it to: Samsung/ MetroPCS March Messaging Mania, P.O. Box 910, Bensenville, IL 60106. Must be postmarked by 5/12/10 and received by 5/19/10. Allow 10 weeks for shipment. I filled out the form and mailed it before the due date on the month of may. Today, is 7/23/2010 and I haven't got anything yet from this company. No Rebate!
This is 'FALSE ADVERTISEMENT!'

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5:54 pm EDT
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Metro by T-Mobile stolen phone line

I purchased a family plan, I had three lines suspended due to one telephone was stolen, 2nd one line was suspend due to one child was placed on punishment because miss use of phone and have earn phone privelges back, and the last line suspended to because of disrespect to the parents. There is one open line at this time. The telephone number list above was stolen from my family plan and made into a separate account without my promise. If someone in the metro pcs team is allow to bypass all my security code in place and never one thought to call me to inform me about the change, I feel that my rights have been violated, brieth of contract have occured, and that I have Paid for the 4 lines and 4 lines are what I am contracted for. I paid for the telephones and activatives fees, then to have one line stolen from me, that there was no fees occured for that person and my billing payment changed and my security code broken into to this person to remove #[protected] from my plan. I want a full investigation done and I want this phone line restore back to my account. [protected]@live.com

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3:49 pm EDT
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Metro by T-Mobile illegal line tampering/ account fraud

To the importantance of the complaints board, and the consumers board of business, s . Do to fraudulant illegal activity, s within the business, s known as the metro pcs and sub businesses within the telecommunication, and communications systems of this branch of business . Do to the importantance of this individual complaint, as a customer of the metro pcs business, s of the area of losangeles, ca. I would like to formally bring this nature of complaint and state and public justice offences, and crimes, and punishments under the chapter 162 -162.005 to 162.425 under the state and public justice offences of the state of california, and the S.l1434, the department of state, foreign operations, and related programs appropriations act, 2010. Do to great concerns of i, mr, sidneyraysnellings, customer of the concerns of the conplaints of illegal line tampering, and phone tapping, and account information being released without proper legal authorization of i, sidney ray snellings . With great concerns and legal reasons of placing a formal investigation of this accurance of the place of business and individual, s as employee, s, I do hope this formal complaint brings great concerns to the complaints department, and consumers affairs . Thankyou,
Sincerly, Mr, Sidney R. Snellings

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Update by srs.0100
May 14, 2010 3:55 pm EDT

i am greatful to know that we and i have suce great resources to send our concerns

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3:36 pm EDT
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Metro by T-Mobile long delay to receive text message

We have signed up for Metro PCS unlimited call, text and internet service almost 8 months ago. The text message service is horrible. Some times it takes almost 25 minutes to reach a text message. It's causing lot of trouble for us. My wife could not reach me many times to pick her up because the call from her Metro PCS phone did not go through.
I called the tech support and the guy mentioned he cannot do anything because it's coverage issue. I did a test and seems like Metro PCS has no contract with other carriers to use their service in an area where Metro PCS do not have coverage.

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Bill Collignon
, US
Feb 27, 2017 4:42 am EST

Same here in Connecticut.

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9:20 pm EDT
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Metro by T-Mobile deceptive practices

I can't believe anyone uses this company no matter how cheap they are, the government should do something to stop them from misleading the public and wasting people's money. When I asked for "the cheapest service they have" I was signed up for more than was necessary, which was not their cheapest service, the salesperson deliberately misled me. The new phone was supposed to have a rebate, but the form provided for the rebate had an expiration date earlier than the date I bought the phone. When I went back to get another form, they told me the promotion had ended. They have NO WAY for you to change the number of times your phone rings before going to voice mail. Not to mention that their service is absolutely terrible, no matter where you are located. Voice mail is often received in the phone 24 hours late. I had them once years ago and they were even worse then, I thought I'd give it another try, and it has been a waste of money and a huge waste of time. DROPPED CALLS, LOST BUSINESS, VERY POOR RECEPTION ALL OVER FLORIDA. Warn your friends and family.

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Kishner
, US
May 12, 2010 10:00 pm EDT

Basically with MetroPCS you get what you paid for, hence its so cheap.

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8:04 pm EDT

Metro by T-Mobile never get this phone and never trust metropcs

I bought one of thos ZTE Essenze from the metropcs located in meijers at 13 and john R on December 17, 2009 at about 4:30pm. I bought the phone when I was on lunch at work, I would say at about 4:30pm or later.

The guy rambled on about how what a "BAD MOTHERF##KER" this phone was, so I bought is for $106. I left work at 11pm when I got home I went to bed. The next day I woke up at 10:45pm, I didnt have to be to work intil 1pm so I watched a movie. I left for work and grabbed my new phone and put it in my big front pocket. I started to cupping candy at work and decided to text my friend, and what do you know the screen wasnt working it was all white. so I decided to take my phone back to get my money.I punched out for lunch and went up to there counter in meijers, I waited in line for about 22 mins because the women behind the counter was talking to another customer. I showed some one else that was waiting in line the phone and how it broke within less than 24 hours, The woman behind the counter finaly asked "WHAT DO YOU WANT" I was like look at the phone, She picks it up and takes it out of the case and saw that the phones screen was all white, She instantly said did you drop the phone I said no, then she said so you sat on it, I said no it was in my front pocket which are huge and not tight. she said nothing after that, then I asked can I get my money back for the phone i do not wish to trade back for the same crappy phone I WANT MY MONEY BACK! she tells me i need to have the case and everything that came with it so i tell my boss im taking a long lunch I go home and get my box and every thing that came with it including the crappy phone. When I got back to meijer the guy that sold me the phone was in there, once i showed up he started tell me the same thing the girl did, "YOU DROPED IT OR SAT ON IT " I Said no I did not, but after about 30 mins of him telling me it was me and something about "What did god break your phone, did I break your phone, we dont have a button that breaks your phone or something like that, he started to piss me off I figured he was cussing so I started to cuss. Then he told me to Get the ### out of here before i do something to you, I was THINKING WHAT IS THAT suppose to mean ? IS HE going to hurt a customer ? I walked away pissed off I called my dad and told him about it he came up at about 7 PM I took my break and went with him, my dad was talking nice at first but the guy wouldnt lisson to my dad too, he told my dad they just came out 8 days ago its new there in nothing wrong with this phone and never will have any problems, hes a tech he said i know this phone is good, My dad asked what kinda of crappy phone are you selling if it breaks within 12 hours of owning it with out me abusing or sitting on the phone. the guy just wouldnt give up and admit the phone was the problem not the customer. my dad told him you dont give a ### about the customers do you and he said nope i dont give a ### about customers, He said about 2 times, the funny thing about that a few other customers were in line looking at the guy as he said it. he told my dad theres nothing he can do for us and said something about a some office that wasnt there, that could help up.

I would say never get this phone and never trust metropcs, they are con artist, they act nice when you are handing them $106 but one you have a problem they dont do anything for you and threaten you on top of all that, I dont know if metropcs corporates care but I do so Im calling customer service tommarow and sending a letter to corprate asking for apology for all the trouble and for the guy threatening me. I dont think meijer would like to here about metropcs customer service, because meijer is a friendly store that is big on customer service, they take back anything even apples with bites taken out of them NO QUESTIONS ASKED. metropcs has something like that but they dont really care about the customers and wont give your money back even after asking a thousand question and accusing the customer that it is his falt and there is no way the phone has problems, and on top of it threaten the customer, but dont let me discurage you from buying the phone buy your on your own after owning it.

Thanks for reading this hoped you all enjoyed it.

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uNHAPPYWITH METRO
Frisco, US
Sep 21, 2014 8:15 am EDT
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As per the terms and conditions stated on the rebate form, this rebate offer was valid for new MetroPCS accounts. After further review, we found that at the time of purchase you have upgraded your account and therefore would not qualify for this promotion.

We apologize for any inconvenience.

Thank you for choosing MetroPCS

Sincerely,
Evelyn H
Customer Care

Absolute crap! Bought the phone and switched from AT&T (bad mistake). They are liars and cheaters. DO NOT TRUST THEM.

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1:11 pm EDT
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Metro by T-Mobile cannot download to windows 7

Getting a new "Samsung Caliber" cell phone from Metro PCS? If you are using a lap top or PC running Windows 7, BUYER BEWARE! The software required to allow USB transfer to and from your new "Caliber" will not install. Therefore, you will not be able to use your data card at all, which is the ONLY way to use the music player or store data on your computer. I wrote to Samsung about the problem and they not only confirmed that Samsung does not have a driver compatible with 64 bit operating systems, but do not necessarily plan to in the future.

So, not only did Samsung miss the boat here, but METRO PCS is selling a product that is defective in that it does not function as advertised, unless you have a 32 bit operating system (example, Windows XP, Vista).

Their return policy limits phone calls use to 1 hour, so be sure to check out each and every feature, including downloading the software required to use the USB cable (disk included with phone) before you cancel your old phone service and start yakking away on ANY of the Metro phones. (The sales person at the Metro store said he heard that the Samsung Code had the same problem not downloading to Win7, but I can not confirm this.)

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eniveld
Oakland, US
Sep 29, 2010 5:01 pm EDT
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You can download Windows 7 software from here: http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=HQ&CttFileID=2916696&CDCttType=SW&ModelType=N&ModelName=SCH-R860&VPath=SW/201004/20100408041449390/New_PC_Studio_1.5.1.10064_2.exe

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4:38 pm EDT

Metro by T-Mobile poor knowledge of replacement cell phone policy

Under a month ago, purchased from Metro PCS at the 13200 block of Harbor Blvd, Anaheim, Calif. a Kyocera Laylo cell phone. Found out the camera did not function. Took it to the 6th Street Metro PCS store in Corona, Calif., was told by lady to take it back to where I purchased it. So I drove 40 minutes back to Anaheim, California where I was told to take it to the corporate store at Warner-Bristol in Santa Ana. Lady did not know the address of her own corporate store..but was able to give me directions on how to get there. I asked her, why she did not have the address..she said she was not given the address. Her fellow employee agreed. At corporate store, 25 minutes later drive, Robby finally figured it was a bad phone, went to the back room and came out to say there were no replacement phones and to come back in 6 days, after 4pm. I drove over 1.5 hours and delt with Metro PCS employees who are so poorly trained they do not really help and are not given corporate address of where to go to replace the phone.

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Prayerboy
, US
Mar 10, 2016 9:42 am EST
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If Metro pcs is in the business of selling phones and providing service to a consumer, it should replace the defected product for free. The law is plain you can't sell a defected product. If a customer purchased a phone from your establishment and continue to pay the required monthly prepaid service charge, (1) with a defected product and you know it's defected and yet receive payment, you robbing that customer or for a better term defrauding the customer, (2) To ask to pay for another phone any amount, yet is a rip off. The customer has purchased a defected product, yet paying the agreed prepaid service the customer is still being cheated and the company is making a profit, inconveniencing the customer, upsetting the customer because he is being defrauded. Are you not familiar with the Consumer Protection Laws.

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LAS VEGAS METRO PCS DEALER
Las Vegas, US
Jun 08, 2010 4:30 pm EDT

I would like to apologize for the poor quality of service you have been receiving. Issues of this type are very easy to resolve. If the camera was not working initially after purchase the dealer location from which you purchased the handset is obligated to exchange it for you. If the problem occured later after purchase the dealer should have given you a Dealer Service ticket. Even if you purchased it at another location any dealer should trouble shoot the handset to the best of their ability and forwarded you to a corporate location for further assistance.

There are actually two corporate locations in your area. If the dealer does not know where they are they should have been familiar with Metro PCS official website with store locations, following is a link:

http://www.metropcs.com/storelocator/default.aspx

MetroPCS-Fullerton205 E Orangethorpe Ave
Fullerton, CA 92832

MetroPCS-Stanton11091 Beach Blvd
Stanton, CA 90680

If the problem cannot be repaired their is a warranty exchange fee. The least amount is $10 via mail. The corporate representative will call you when the handset arrives this may take 2-3 business days. If you do not wish to wait you can receive and exchange handset immediately for only $30. That's for any phone regardless of the price. It isn't a big deal if a customer spent $150 or more on a phone but it's more of a problem honestly for customers who only paid $29 for their phone.

If you are ever in the Las Vegas valley or you have friends or family members who live in this vicinity please forward them to our location if they expect quality, professional service from knowlegable service representatives who believe in providing A-1 service to our customers.

1601 W. Warm Springs Rd. Ste. 120
Henderson, NV 89014
[protected]

Thanking you in advance,

Fateen Banks
Manager
Simply Wireless LLC,

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9:40 pm EDT
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Metro by T-Mobile customer service

metro pcs stopped selling a phone because of too many complaints. would not send recall on phone but e-mail stopped working on phone out of the blue and now they want 5 dollars a month for the service because of the brand of the phone even though people with the same plan but different phones do not have to pay extra for this service.

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11:38 am EDT
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Metro by T-Mobile overcharges

Metro pcs needs to be sued! For false advertising! Beware of the 40.00 plan with tax included! That is a joke they text me and told me to pay 42.17 you can not get any customer service when you have a complaint.

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Ladonna Velasquez
, US
Jul 24, 2022 8:25 am EDT

My husband and myself recently went into a local Portland Oregon metro PCs dealership store and wanted 2 lines on the $30.00 plan and was told for 2 lines we had to get the 60.00 plan for both lines charged us 164.00 and I looked at my online account on my metro it says 1 plan is 50.00 and an add on for 30.00.

Wtf. And it's a new customer plan.

Metro PCs sucks .

I filled out a complaint via email obviously I haven't got it to the right higher up. Maybe my next step is corporate and if no work then law suit

I still haven't heard from anyone yet.

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Lester Jones
, US
Jun 19, 2021 2:51 pm EDT

I really think that Congress needs to take a good look at the practices of Metro PCS and also maybe t-mobile i think they will have to pay back lot's of money to there customers for overcharging them it's just a matter of time mark my word's

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Lisa Nichols
Corpus Christi, US
Feb 22, 2021 3:33 pm EST
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I went into metro 2 buy 2 new phones w accessories. I only intended on paying was paying a price i was quoted $130 so my phone started acting up i took it back the next day and when the Clerk looked up my acct. Iwas charged $40 xtra 4 cases .i was angry and was told no refunds. So metro manager is a liar and a theif.

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rooney10
Sacramento, US
Aug 30, 2012 10:42 am EDT

My sister and a friend work for Metro Pcs different locations, they both tell me that the managers make them overcharge customers and they lie about what the charge is for i.e. using credit card fee, reinstating fee, etc. If they do not overcharge customers they will not make sales and will be fired. So don't fall for false charges on your account.

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STACEY BRYANT PORTER
Marcus Hook, US
Dec 07, 2010 12:16 am EST

THERE ARE HIDDEN FEES I'VE BEEN ON THE SAME PLAN THE 50.00 I'VE LOOKED AT MY BILLS METRO BEEN OVER CHARGING ME FROM DAY ONE STACEY BRYANT PORTER [protected]

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4:11 pm EST
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Metro by T-Mobile rebate

Samsung freeform cell phone purchased on 12/22/09. This purchase qualified for $20.00 rebate in form of prepaid American Express Card if purchased between Octo ber 30 - December 31, 2009 & mailed in by 1-14-10. Rebate form was mailed in with all items required by date, but I never received my prepaid American Express card that was offered! This is now 2 months later! Looks like just another REBATE RIPOFF to me.

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Update by Dwake
Aug 17, 2010 4:32 pm EDT

Finally rec'd the rebate after complaint was submitted! Thank you.

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cirilo roman
Anaheim, US
Aug 27, 2010 1:20 pm EDT

nesesito saber sobre mis rrebates de 2 phones que compre en metro pcs

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sdfsfsd
, US
Jul 30, 2010 4:51 pm EDT

thank fully you recieved it. Just simply resend another copy or call them.

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3:20 pm EST
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Metro by T-Mobile cannot transfer to me to a live operator

My payment is due the 10th ea mo. I made an online payment on the 9th of June. 06/11 service disoconnected. I called MetroPCS, customer service told me to call their 3rd party payment proc. co, "Bill Matrix" to confirm pymt was rec'd. I called, they confirmed pymnt was rec'd. I called Metro PCS back with the confirmation #. They told me it would take up to 2 hrs for them to check their computer data base. Service never resumed. I called, they now turned my service back on but only for 2 days while they investigate (again, they say they will investigate further). I gave the Metro PCS customer service rep. the trace # and the reference # my bank shows to confirm they debited my bank account. 2 days later, I get a text msg. saying the case is closed and that I need to pay another month's bill to resume my service. Metro PCS claims they have 24/7 Customer Service. I attempted to call Customer Service after hours, the automated system says it cannot transfer to me to a live operator at this time.

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benjaminhavoc
Portland, US
Apr 04, 2014 11:33 am EDT

Im very pissed off

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benjaminhavoc
Portland, US
Apr 04, 2014 11:32 am EDT

I bought a phone because of the rebate..now they say its not valid..plus I brought my number for another 50$and nothing..this is not cool..liars

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2:29 pm EST
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Metro by T-Mobile overcharged credit card

I went online, on the 17th to purchase a phone for my son, I have a phone, the make was a huawei m750, I filled out all the info, but when I clicked sumit order, it refused my credit card, so I thought I had made error and resummitted 4 more times, still would not process, iwent to my bank where they told me my account was on hol, and the reason was that metropc, had taken $175.48 which would have been the total price for phone, they took this amount out 5 times, and bank accont is now locked, I called service senter, and they switched me to several people who new nothing! Total of 7 people from different services, they could not help, I am sooooooooooooo mad, right now, that the order did not go through, but that they took about $700.00 from my account and nobody know' how I can get it back, need it released from company. Asap

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8:10 am EST
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Metro by T-Mobile ripping people off

my daughter bought 2 cell phone on 1/29/2010 at the store on friday by sunday the phone she bought for herself the screen went blue she took the phone back up on tuesday and they could not fix it so the young lady at the store told her to take it to the corporate store in tampa and get her money back and she also suggested that she get another phone because they would refund her money back so she got another phone under the pretense she would get a refund back for the other phone . she took it to tampa they would not give here a refund because she got another phone in place of it she had to have a phone because of her kids needing to get a hold of her. they told her more or less to bad no refund she spent a 140.00 on a phone she could not use and they would not refund her only had the phone for 3 days and then spent another 90.00 on the second phone we asked for the managers name they would not give it to us just gave us a # [protected] said to ask for mark or brittney we asked if they were the managers would not tell us this is very pour business at these times with the economy and people not have jobs you dont treat people like this and i will be going to the tv station with this re: the store metro pcs

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wazzyspace
atlan, US
Mar 25, 2010 2:51 pm EDT

I agree as well! I bought a sprint phone and they flashed it to Metro... I was told that this phone would work nationwide.. As it worked in the Atlanta Metro area, for ONLY texts and cell phone calls, once it was out of GA.. all the calls were blocked by roaming.. "MESSAGE blah blah blah.. your call can not be completed... US CELLULAR" ... so I was like okay thats fine, maybe its because I am in the mountains of Tennessee (heading to DC)... so as I get to DC suburb areas, NO SIGNAL WTFUC* SO EVER! I went on MetroPCS website, typed in the address of my uncles house and it shows the area COVERED.. SO by now, I am pissed.. I bought this account on 3/20/2010 and it doesn't even work. Then, I TRIED all DAY to get a hold of a LIVE person.. and then the stupid automatic computer says... I KNOW YOU WANT TO SPEAK TO A LIVE REP, BUT I CAN HELP YOU INSTEAD... say the wrong thing and she hangs up!

then you try to call a local store... NOTHING..some numbers blocked, some took you back to the SAME METRO numbers and some just rang...

I have been with sprint for 6 years... always had a live service... It is an HONOR to pay 10 bucks more a month for GOOD SERVICE and LIVE PEOPLE TO TALK TO!

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Rafaelggg
, US
Feb 11, 2010 9:17 pm EST

I agree stay away from this company and there service THEY WILL RIP YOU OFF
I had two phone from them both over priced one price on line one at the store in suisun city
the phone was over priced by $150.00 for a $50.00 phone my phone went black screen and they would not retune the money back they instead wanted to charge $10.00 more dollar to exchang I am going to file a complaint with the state, I am sur I am not the only one they take advantge of the people DO NOT BUY FROM THEM take them to court tell all stay away

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Metro by T-Mobile lousy customer service

Went to add an additional option onto phone plan which cost $5 a month and the monthly price jumped up $10 a month. When I went to call the company, their automated system would not patch me through to a live person. I hit "0" 4 or 5 times and the recording kept saying that it could help me faster. In addition, their website kept crashing even though I was referred there.

The phone service for this company is adequate but the customer service completely sucks. Their support is awful. I found that it is impossible to communicate with anyone from this company. They do not even provide an email address on their website. They take the money and that is it.

And I thought AT&T was bad.

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Alexafairydust
, US
Sep 05, 2010 6:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had the same experience!

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Metro by T-Mobile monthly subscription payment

I have been trying since Dec 18th to contact someone regarding my payment recent subscription plan change. There is absolutely no website other than the one to pay your bill.
The only way to contact them is if you drive to a service center.
That is what I did on the 18th attempting to make instant payment before my phone was disconnected.
I was told the store only took cash for payment.
While there, I asked them to change my plan(wanted to decrease amount and was told that would be taken care of.
I went home and online and proceeded to make a payment. I assumed it was still the amount I was paying and paid for that amount. $15.00 less than I had been paying.
Shortly after 'that I was notified that I had made a recent change in my subscription and I was to submit that new amount or my phone would be shut off.
I texted the company stating that I had already paid my bill and that payment was made (assumed that I would just have +balance for next months bill. I stated that they better not discontinue service until paid or I was quitting company.
three days later and my phone service is still not on.
I work midnights and am unable to go to service centers constantly.
I am done with this company!

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Metro by T-Mobile terrible customer service

I am a student and i thought this would be the best phone company to join since a they say- no contract and i would be here for just one year...I have had problems with this service since i bought this phone in December. I called and called their customer service and no one was able to assist me. I even went to their went customer service shop three times where they did not do anything about it. i kept on calling and they would tell me maybe its the other network, but the funny thing is i have a friend with the same kind of phone, who had the same kind of service and we come from the same place, and she didnt have any problem whatsoever. Finally i went back to the place where i bought the phone, the dealer called the company using their dealer line, and CAN YOU BELIEVE THE PROBLEM WAS SORTED! But sadly one month later i realised it was not working again, so i started calling their customer service line, basically i am back to square one.I feel like no one is willing to assist me, i even told them to take away the service, and no one even bothered to ask me why.

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rosalynmardis
Novato ca, US
Mar 03, 2011 10:59 am EST

Had to pay twice to get my phone on

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rosalynmardis
Novato ca, US
Mar 03, 2011 10:58 am EST

Ipaid my bill at 1100pm lastnight ssn46s conferm number its been paid a second timeconferm numberssnn52 my phone is stil not on metro custmer to long to have this happen to me.[protected]

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Metro by T-Mobile did not honor their contract

I purchased a phone from them on dec 01, 2009. On dec 10, 2009 I thought I had lost my phone so, being a mother of 3 small children I have to have a phone in case of emergenciies, I went back and purchased another phone. When I returned home my phone was found. Then when I got home to my surprise my phone I purchased on dec 01 was found. So I read the contract I had signed and it stated that they would refund my money as long as the phone was in likenew conition, you have all the accessories that came with it and its original packaging, also the phone could not have no more than 1 hr of talk time. The following morning I went back to the same store I purchased it from wiith all that they required and only 6 minutesof talk time was on it, they refused to refund my money and were very rude. I am not done with this because I have contacted many people on this matter because it is totally wrong to have people thinking that contracts mean something when I guess only when it works on the companies behalf. I still have my service through them and I will get my $80.00 back from the second phone because I am not giving up. I am sure by tje ed of this I will switch phone carriers. If you could help in any way please do thank you - contact me at [protected]@yahoo.com

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dantep
Danvers, US
Oct 27, 2011 4:26 pm EDT

MetroPCS is considered a GO phone and doesn't have any contract at all.

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boostedkouki96
Garland, US
Sep 20, 2010 3:24 pm EDT

i am sorry to hear about your problem. actually, i am a customer here and they have good service for me. yes, i've had a problem there before but your problem, i dont agree. and i dont belive you read that receipt correct. that return policy is only on NEW accounts. since you kept your same number, there is no return policy which i still disagree but every metro pcs in the metroplex has that policy. BTW you clearly stated you SIGNED that contract. for future reference, please read before signing and ask as many questions as you can. not trying to be a [censor] but just saying you shouldnt complain when you didnt even know what youre signing.

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Metro by T-Mobile rip off store

i got my cell from metro pcs 10-30-2009 . i am complaining about the store on hillside ave a block away from francis lewis

the phones are over priced and they dont stock the cheeper phones
i got the motorola v440 and paid 179 for it when its online and in other stores for 129. .. when asked for the rebate forms as well that was advertised online they told me i was too late and could not get them they also insisted on being paid by cash

i dont think people should go to this store

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zappiii49
Lincoln Park, US
Nov 30, 2009 7:43 pm EST

your phones are garbage they do not hold up we have 4 phones with your service and have replaced each phone at least 5 times during the duration of 3 1/2 years of being with your company not to mention the numerous chargers that I have replaced shame on you the first chance a better deal comes my way I will be going with that company

Metro by T-Mobile Customer Reviews Overview

Metro by T-Mobile, formerly known as MetroPCS, is a prepaid wireless service provider in the United States. It offers a range of no-contract mobile phone plans, which include options for unlimited talk, text, and data. Customers can choose from a variety of smartphones and basic phones available for purchase. Additionally, Metro provides family plans and hotspot data services. The company is known for its straightforward pricing and a selection of plans designed to suit different user needs.

Metro by T-Mobile In-depth Review

In summary: Metro by T-Mobile, formerly known as MetroPCS, offers a range of prepaid wireless services that cater to budget-conscious consumers. With competitive pricing, a decent selection of phones, and a user-friendly website, Metro by T-Mobile stands out as a solid choice for those looking for affordable mobile solutions without long-term contracts.

Overview of Metro by T-Mobile: Metro by T-Mobile is a prepaid wireless carrier that operates under the T-Mobile brand. It provides no-contract cell phone plans with a focus on affordability and simplicity.

Services Offered: Metro by T-Mobile offers prepaid services including talk, text, and data plans with various tiers to suit different user needs. They also provide hotspot capabilities and international calling options.

Pricing and Plans: The carrier has a straightforward pricing structure with all taxes and fees included in the advertised price. Plans typically range from basic talk and text to unlimited data options, catering to a wide array of data needs and budgets.

Network Coverage and Reliability: As a subsidiary of T-Mobile, Metro by T-Mobile customers benefit from T-Mobile's nationwide network coverage, which is known for its extensive reach and growing 5G presence.

Customer Service Experience: Customer service is accessible through various channels, including phone, online chat, and in-store representatives. The quality of service may vary, but there are ample resources for support.

Phone Selection and Availability: Metro by T-Mobile offers a range of smartphones from entry-level to flagship models, including brands like Apple, Samsung, and LG. Availability may vary by location.

Online Experience and Website Usability: The Metro by T-Mobile website is user-friendly, with clear navigation and easy access to plan information, account management, and online shopping for phones and accessories.

In-Store Experience: Metro by T-Mobile has numerous retail locations where customers can get in-person assistance, purchase phones, and sign up for services. The in-store experience can be helpful for those who prefer face-to-face interaction.

Additional Features and Benefits: Some plans include added perks like Amazon Prime memberships and Google One storage, enhancing the overall value proposition for customers.

Promotions and Discounts: The carrier regularly offers promotions such as discounted phones and plan upgrades, especially for new customers or those adding additional lines.

Customer Feedback and Reviews: Reviews of Metro by T-Mobile are mixed, with some customers praising the value and network coverage, while others cite issues with customer service and signal strength in certain areas.

Billing and Payment Options: Metro by T-Mobile provides various payment options including online, via phone, in-store, or through their mobile app, offering convenience and flexibility.

Loyalty Programs and Rewards: While Metro by T-Mobile does not have a traditional loyalty program, they occasionally offer rewards or incentives to long-term customers.

Comparison with Competitors: Compared to other prepaid carriers, Metro by T-Mobile stands out for its use of T-Mobile's robust network and competitive plan pricing, though some competitors may offer lower-cost options with more limited services.

Return and Exchange Policies: Metro by T-Mobile has a return policy that typically allows for exchanges or refunds within a certain period after purchase, subject to terms and conditions.

Environmental and Social Responsibility: Metro by T-Mobile, through its parent company T-Mobile, has initiatives in place for sustainability, such as recycling programs for devices and accessories.

Accessibility for Disabled Customers: The carrier offers accessibility features and services for customers with disabilities, ensuring that all users have access to mobile communication.

Community Involvement and Local Presence: Metro by T-Mobile engages in local communities through various initiatives and maintains a strong retail presence for customer convenience.

Business Transparency and Ethics: As part of the larger T-Mobile brand, Metro by T-Mobile adheres to industry standards for transparency and ethical business practices.

Final Verdict and Recommendations: Metro by T-Mobile is a viable option for those seeking affordable prepaid wireless services without sacrificing network quality. It is particularly appealing for individuals or families looking for straightforward plans with no hidden fees. However, potential customers should consider their specific needs and compare with other carriers to ensure the best fit.

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4. Detailing the Experience:
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Contact Metro by T-Mobile customer service

Phone numbers

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Website

www.metropcs.com

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