Metro by T-Mobile review: customer service

Do not ever do business with Metro PCS in Paulding Plaza on Merchants Drive in Dallas Georgia. The manager there refused to give me her name but that's ok because it's on the receipt. She is extremely rude and hateful. Most of you that know me know that I am not like that at all. I'm not sure how she got that position as her customer skills are absolutely atrocious. She literally yelled at me and treated me like dirt after she sold me the wrong equipment for my phone and I told her I needed my money back. She did not apologize for her mistake she did not try to rectify it in any way. Instead she said I'm sorry you're not getting your money back, get out of my store. I just stood there in disbelief like what? Then she walked around and open the door and pointed and yelled at me and told me to get out of her store! I asked for her manager's name and she refused. I asked for her name and she refused. I did nothing wrong. I said "I I have no idea why you're talking to me this way but its ok because we are on camera" I was literally in tears when I left because I was so upset. I have NEVER had an issue like that in a store by an employee ever.
I left and went to another store where the manager there was absolutely wonderful at the New Hope East Paulding location.
As for her, the district manager has been informed with all the details and she will be dealt with. I will be getting a call from someone within a couple of days.
Yet here it is a couple days later and I haven't heard from anyone at all. This is unacceptable.