MetLife
reviews and complaints

I, [edited], with this letter to complain about the way Bright House conducts its business.

On September 25th, 2007, I bought a universe life insurance with MetLife [edited] for my mother, [edited], [edited]. The agent told me that it guarantees a lock-in premium even if there is no cash value later on.

In October 2021, Bright House sent me a letter with an overdue payment of $3,076.96. It claimed that it had issued the policy at the wrong age. So, I did send a check in the amount of $3,076.96 for that payment.

However, on June 10th, 2022, I received a notice letter of the overdue payment from Bright House in the amount of $2,431.23, saying there is not enough cash money to cover insurance costs. Then again, last month on July 11th, 2022, I received another one with an overdue payment in the amount of $ 2,743.13.

Today, I receive another statement with overdue payment of $$20,548.06

From my understanding, the Bright house can't ask for more money, even if there is not enough cash value to cover insurance costs. It seems like the Bright house does not keep its promises.

I sent BrightHouse several emails concerned about this matter, but I haven't received any response.

Thank you so much

I mailed my semi annual premium on September 12, using certified mail. Post office tracking told me that it arrived at the address found on my statement on September 14. But it has not been picked up. I called Met Life and was told that the address they proved on the statement is not correct and they will not be picking it up there.

I have had to stop payment on the check, and will have to write a new check, again go the post office to send it certified.

I volunteered to pay by credit card. They refused. I suggested they take the money from my checking account, just this once. Again they refused. (They told me that they will only do that if the premium is taken from my checking account every month.)

Customer service apologied but offered no real help.

This is not convenient and will end up costing me extra.

I sumitted a disability claim with metlife on 6/21/22. Shortly after that, i received an approval letter stating that I was approved and my benefits were going to be payable as of July 21, 2022. I have yet to receive anything as of today. I've called on mutliple occasions and spoke with customer service reps and my "team leader". They kept asking me about my bank routing number and account number. Now I've mailed them the form back with that information and verbally gave them this information several times, the customer service reps clearly saw the information was sent and in the system and are confused as well. I then was supposed to receive my benefits on 8/17/22 via electronic transfer and that didn't happen. I was told the money went to the wrong account and it had to be investigated. I only have one bank account and one bank. I got a call from a rep asking me if I could contact my bank to make sure they didn't receive it. Like wtf? Isn't Metlife a financial institution? If funds were sent elsewhere, they should be able to track that down without difficulty. Not to mention everytime I call back they all of a sudden need additional information. I know my doctor is probably tired of me. Not to mention, I did not choose this company and I'm still confused as to how they got my disability policy. I signed up with transamerica and was shocked to find out they no longer had my policy and it was given to metlife. As per transamerica, this happened back in 2017 and I'm just finding out about it. I asked metlife for a copy of my policy and was told I had to contact Human resources at my job. What? They're the inusurance company and I should get it from them. It's frustrating to pay bi weekly to have insurance and when you really need it you are being scammed. I'm a single mother. I work for the city of NY and live in NY. It's very expensive and I need my money to pay all of these piled up bills. Housing here is already crazy and we don't need to be put out on the streets because Metlife need to get their life. I want what I am owed and that's it.

Keep getting duplicate requests from met life to provide info that the Doctor can only provide. Why are they not contacting the Doctor? I have given them all the information I am able to Twice. Now they put a deadline on when the paperwork needs to be returned from the Doctor. The people they have answering the phones are clueless and can not provide answers to any questions I have raised. Should I get an attorney?

7/17/2022 when I had to leave work to start dialysis thus becoming disabled; MetLife still has not assigned my case/claim with anyone. I called multiple times they keep saying someone will get in touch with you over your long term disability claim. I feel they are giving me the “run-around treatment.” It shouldn’t take that long to assign someone to see if you are approved or not which I should be approved. I have a case number thus all the info needed to approve the claim has been sent to them.

Been paying for the insurance for over 2 years now. I am now needing to file a claim, contacted customer service 2 weeks ago and they were unable to find me in the system. As of today they were able to pull me up but said my policy is still incomplete so I'm still unable to file a claim. Thinking it's almost time to contact better business and or a lawyer.

I have not gotten a response regarding the draft for my son who is insured and I the policy owner. I recently inquired on line as to why a transaction hasn't been sent for the new premium amount of 72.25 for May. A new automatic draft form Electric Payment (EP) Account Agreement was submitted by fax 4-28-22 after the help of a customer service representative by phone who assisted me with filling out the information. I indicated that the date for this is to be the 27th of each month. According to the Automatic Payment Information attached the base is 65.03. The bank information is correct and it states the status is active showing policy 202175335ET is paid to 5-8-22. Nothing has come through my account ending in 1379. I also am registered on line metlife.com where I can log into the account and I'm having difficulties on the website 6-5-22 and 6-6-22 after midnight.

My mother in law had a policy with Met Life and my father inlaw was the beneficiary. He has died and his step daughter is the executrix if the will. The will clearly states all assets were to be divided equally amoung all five children. Three of which are step children of more then 55+ years. The fine print in the policy states the funds will only go to natural born children. Why? My wife has been the caretaker for the last 10+ years and was the DPOA, Medical Power of Attorney and made the final decisions of his life.

Why will his Last Will and Testament not be followed?

Why are there hard rules of natural born children only?

Remember, the policy was for the mother of the "step children" and the funds will be going to her step children.

Please help as this can and will effect so many children in this new multi-structured families.

Not a metlife/farmers auto ins customer, but was hit by one back in Jan. I know who hit me, kids play ball together, and he filed the next day. I have yet to receive a call. I've called both farmers auto ins, and metlife, they have given me the name of the claims rep, Jeremy Kross, I've left multiple messages, My Progressive rep has left multiple messages and no responses. I called to ask for his manager, and I got her name, but no way to reach her directly, they did verify that neither Jeremy, or his team had reached out to me or even attempted. It's not been more then 1 month w/no attempt at contact.

Anthony Riczo

[protected]

[protected]@yahoo.com

Since becoming part of Farmers Insurance, I have had such a hard time getting in touch with a person to help with my customer service needs. I have needed to call 3 times in the last month and each time I called I had to wait for at least 1 1/2 hours to get helped. Today I waited for 2 1/2 hours only to find that the person helping me did not understand what I needed him to do. I asked to be transferred to a person in the US and then after another long wait I was told that the office was already closed.

I just started a new job, and the company I work for now is SO unprofessional. They didn't send my information to the dental insurance company and I have an emergency, and I have no insurance to cover it, even though I am registered with MetLife Dental apparently, I can login on their site, but I can't do anything in it. It says I have to call their customer service for some stupid reason.

I called MetLife Dental customer service, and got some [censored] that spoke English (barely) but didn't understand ANYTHING I was saying! I told her I couldn't get into the website to find a dentist, as I kept getting and error message about "policy not associated" or some BS.
She kept asking me to login to this and do that on the website and REFUSED to wait for the site to respond to what I did, and she's yelling at me "HELLO? ARE YOU THERE?" I kept telling her I was waiting for the site to respond...but everytime she told me to do something on the site, she REFUSED to wait for the site to respond and she's yelling at me again "HELLO? ARE YOU THERE"?

She REFUSED to listen to ANYTHING I was saying, or she didn't understand, or she just didn't care! I told her I would deal with this later and hung up. She was severely pissing me off to no end!

Now I have to suffer in pain through a weekend until Monday when I can call them back and yell at THEM! I WILL be filing a formal complaint on this as well.

It's January 1st
Where is my pension? It is not deposited in my bank accoun/

I have numerous medical conditions which are disabling my body from my cancer treatments of chemotherapy and radiation. I have been diagnosed with pumonary sarcoidosis, necrotizing granuloma, idiopathic thrombocytopenia purpura(ITP), high blood pressure, anemia, obesity, and I am still unable to work. I filed my second claim and second appeal with Metlife. This is my complaint against Metlife, I've been getting the same repeated requests for medical information from my doctors . My doctors have resubmitted the requested medical documents several times, I have been told the documents were received, have been reviewed by a Metlife Nurse Consultant, and sent back to my case manager who must call me to tell me if I have been approved or not. Yet everytime I file a complaint Metlife encloses a timeline on the documentation of my telephone calls and their interactions with me but not how they are handling my claim or what medical information they need to get my claim approved. Everyone knows Metlife's Nurse Consultants are paid by Metlife, please check Metlife's Nurse Consultant's disapproval rates and see how many Nurse Consultants have a high disapproval rating.

Metlife uses nurses to approve claims that doctors have submitted for their disabled patients. The lack of state governing officials monitoring Metlife's abusive practices is allowing Metlife to abuse claimants like myself. It should never take 2 months on the first claim and over 4 months on the 2nd claim for an extension from short term to long term disability for the same medical condition to be approved by a nurse consultant. Metlife should not be allowed to let nurses override doctor's orders on disabled patient's care.

What I have found is if you do not follow up with Metlife daily and file a complaint against them, then you will not know anything because their website does not update where you are in the claim process. The information I supplied to my employer for FMLA approval comes from my doctor. If there is an FMLA extension needed for health purposes, it also has to come from my doctor. When I get medication, it has to be written and approved by my doctor. So why can my employer's disability provider MetLife use nurses to approve claims while the paying customer's medical bills, treatments, living expenses, pains and sufferings be put on hold and build up for months. If I did not pay Metlife then my policy would be cancelled but Metlife has not paid my policy in over 3 months. There is something wrong with this process and there is definitely something unethical going on with Metlife and how they process their claims. Metlife's claim's process makes the claimant pay for their disability decision by using its customers' premiums to hire, find or use nurses to determine if a claim is worthy of being paid for their disability. My question is who is helping the medically disabled person with the nurse consultants, case managers, claims representatives and multiple phones calls which can only be answered when the case manager decides to answer, call you back or mail correspondence?

This disability experience with Metlife has caused me more stress which increases my pain that will further delay my return to work. If I do not receive a disability payment from Metlife by Thursday, December 23, 2021, it will be 4 months from the date I last received benefits payable through August 23, 2021. Metlife took long term disabiltiy payments from Tennessee school employees for 5 months: September, October, November, December & January before the short term disability started on January 1, 2021 when there is a 30 day wait period before short term disability payments can be made on a 26 week short term disability policy before the long term disability policy kicks in. Metlife easily took my insurance payments even when they knew I could not use my long term disability until after they had received over 6 months of premiums from me and my fellow coworkers. Please do not get Metlife insurance, it will only make you sicker when you, the customer, experience Metlife's repeated request for "Written evidence satisfactory to Us that a person has satisfied the conditions and requirements for any benefit described in their group STD Program."

Signed my family and myself up for metlife multiple policies. Been paying for metlife since 2019 and this year 2021 I made my first claim for hosp. Indemnity for my daughter which the claim does not even cover my deductible but I paid for this to help out with extra out of pocket. This was in august, its been 4 months of wasted time and money.
No one helps you with any answers, no supervisor or they just hang up on you.
I have decided to not pay anymore for metlife, as they are just taking our money and not paying for the claims.
Aflac was always prompt in paying out no run a rounds.
Do not trust metlife.

My husband had a serious work related accident and we have done nothing but jump through hoops for Metlife. Since 2016 when we first filed for std, Metlife dragged this out told me to not bother with filing an appeal because no one received it.. I did so anyway but we lost our home because we were depending on Metlife to do the right thing. Our current caseworker has never as much as called my husbands physician and states that she can't forward or fax anything but has to hand this off to a clinician. 4 times we have had my husbands check stopped and his medical records state he can't return to work as he has consistently gotten worse. I am sickened by the amount of people who are in the same situation. My husbands letter from Metlife states that he will draw LTD until he reaches social security or ages to draw social security. How can they go back on their own paperwork?

Filled an appeal for additional coverage needed to due failed procedures earlier in the year on Sept 1. Contacted customer service to see where the appeal was, while my tooth became more painful, on Oct. 6 and was told the appeal was going to be expedited. Called Oct 15 to see what action had been taken and was told that the update system was being updated - in the middle of the business day - and that it might be 45 minutes and that I would get a call. No call. Called this morning and said that a letter was sent by SNAIL MAIL on Sept 15 saying they needed more information and could not extend insurance...or so I am told, while my tooth gets increasingly more painful, I need to wait until the ever slower snail mail to arrive. They do not fax nor do they use e-mail. I have no insurance after a failed implant, and a bridge that be came loose, and then was informed that I need a root canal. It feels like Met life, and my dentist profit from my pain.

Several years ago an adjoining county enacted a tax on insurance policies. My county has none. Yet every year the Underwriters place the tax on my policies and I have to call Kassandra at [protected] X 1613. She has been efficient at getting them removed for that year. The next year it is on there again. I live in Perry county Kentucky at Hazard. the tax is in Knott County Kentucky and has the town of Hindman. It gets old having to call every year. And Kassandra has better things to do that clear up the underwriters inept ability to not do it every year. I called her again a few weeks ago and left her the same message on her voice mail. I normally get a new policy showing it has been removed. I've not this year. If she attempted to call me and tell me that it has been corrected, Then I missed the call. I am getting to old to be put up with this hassle every year.
My home policy # is [protected]
My auto policy # is [protected]
I would very much appreciate it if I would get a copy of my policies this year and with the tax removed. Plus have a talk with the underwriters and have them update their records to show that hazard Kentucky in PERRY county has no tax.
James Williams.
For a reply o the internet. My e-mail address is [protected]@windstream.net

Re: paul e bennett case # 202108138320
Paperwork for this claim was sent in august! We were informed that nothing was received so we resent it, but no one informed us for three weeks of anything ; now here we are in october and because someone did not do what they were supposed to do when they received it we are now three months behind on every bill that we have in our household. We have done what we are supposed to do we have called many times only to be on hold on one cell phone for three hours and on the second for an hour and a half (yes we double called at the same time to see if we would get faster service and no we did not). The only time we hear from anyone is when we call; we have supposedly been put at the top of some priority list, we have been told that we would have a supervisor call us, we have been told that a case manager will call us …it is october 5th and we have not had one phone call from the case manager, from a customer service rep, or supervisor, not one bit of updated information after receiving the requested information but your system is updated and it states they were supposed to be receiving something and we have not. We are and have been doing what is required on our parts and ahead of time. It is unprofessional and to not reach out and at least inform someone if your caseload is heavy; it is unprofessional to not reach out and follow up with a customer once requested info is received, we should not have to reach out to you to see if you have it and once we do you tell us you do but have no other information and it's been sent for review weeks later after been received. This messes with the livelihood of a person having to have a surgical procedure done, the last thing you want to do is worry about your bills being paid when you're trying to heal. My case was looked at by someone with no medical knowledge from the beginning that's where the issue started because the claim should never have been denied from the beginning everything that was needed was stated in the beginning even that this process may take 3 to 6 months. At the follow up this morning on october 5th the doctor stated that it will be much longer now because there's another underlining issue that has to be addressed so I will have to see a different specialist, this paperwork I hope to get to you by today but definitely before the week is over. A phone call /follow up from someone is expected soon, and I hope this is as far up the chain as I have to go with this we will see. If a person has no knowledge of a medical procedure and what it entails they should not be making decisions at your company, and a person cannot decipher the type of work that a person does for a living and not know what the difference in labor worker is and supervisor is they do not need that position and definitely don't need to be making final decisions. I am the only bread winner in my household and this has been a major strain for us.

[protected] paul's cell/ spouse cell sabrina bennett [protected]

Home policy [protected] Auto Policy [protected]. I live in Hazard Kentucky, Perry County. The Adjoining County of Knott County Kentucky has a local tax on Insurance policies. PERRY COUNTY does not. Every year I have to contact Kassandra Harris to have the local tax removed from my policies. She has been great in doing it. But after 5 years+ it get old having to contact her for the same problems. I would appreciate it if you would contact the underwriters and have them get their act straight and correct their actions. My Zip [protected] and the Hazard Kentucky At least ask the underwriters to check and get it right. My e-mail is [protected]@windstream.net I just received my policies for the following year of 2022 and it is on there for the umpteenth time.

I have sent in every paper asked for. I have paid for short term disability every paycheck for almost 2 years. Since somewhat approved starting 8/7, with supporting paperwork out until 10/6. I have gotten 2 weeks worth of pay. And at that $400 short of that pay. It started with them not even starting with the surgeon until the beginning of September. With an excuse every call as to why. Most companies use them for benefits, and we fall for it because we want to protect our family and home, if something would god forbid happen. However the fight of your life will begin when something does. Everyone I speak to via phone, email, facebook, never responds. I suggest Aflac, or Colonial to protect you, otherwise you will not be able to pay your bills, healthcare, rehab, vet bills, etc.