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MetLife / Metropolitan Life Insurance Company [MLIC] Customer Service

MetLife, Inc.

200 Park Ave
New York
New York
United States - 10166

Customer Support Phone Numbers

+1 212 578 2211(Headquarters)
5 5
+1 800 638 5433(General Inquiries)
4 2
+1 800 638 5000(Life Insurance Policies)
4 4
+1 800 638 7732(Individual Annuities)
0 0
+1 800 422 4272(Auto & Home Policies)
9 0
+1 800 560 5001(Group Annuities)
0 0
+1 800 929 1492(Disability Policies)
1 0
+1 800 308 0179(Long Term Care Policies)
0 0
+1 800 638 7283(Total Control Account)
0 1
+1 800 638 2704(Structured Settlements)
0 0
Mon9:00 AM - 4:00 PM
Tue9:00 AM - 4:00 PM
Wed9:00 AM - 4:00 PM
Thu9:00 AM - 4:00 PM
Fri9:00 AM - 4:00 PM

MetLife / Metropolitan Life Insurance Company [MLIC] Complaints & Reviews

MetLife / Metropolitan Life Insurance Company [MLIC] / auto insurance / billing / misquote

sandy miles on Nov 16, 2018

In October 2018 I was quoted a premium of $95.38 every two weeks by payroll deduction, I work for World Travel Holdings we have several group polices through Met Life. My policy started October 10, 2018 and the payroll deduction also. On November 9, 2018 I received a payroll deduction of...

MetLife / Metropolitan Life Insurance Company [MLIC] / adjuster liar

apple2018 on Nov 7, 2018

I have a problem with Metlife insurance because their people hit me and did not replace my car. They denied my claim because they said not enough prove. Please help me how pull out this problem. I told them all my pictures took that he hit me but he already liar that i got changing lane...

MetLife / Metropolitan Life Insurance Company [MLIC] / my agent cheated us in order to sale life insurance

Xiulin Liu on Oct 22, 2018

Li Zhang sold 2 policies to my husband in 2003, then sold 4 policies to me in 2009. For 15 years relationships I found she made a lot of mistook. She hide so many terms in her favors. The policies are not suitable for my financial situation. I fight with her through years, until I am an...

MetLife / Metropolitan Life Insurance Company [MLIC] / disability insurance

Sharon3277 on Sep 25, 2018

I have been unable to work for nearly 10 months now and have no income. I have paid MetLife Disability over $60, 000 to help me in a case such as this. I have valid diagnoses and letters from my doctors stating why I am unable to work. I will be opening a case with the State of New Jersey...

MetLife / Metropolitan Life Insurance Company [MLIC] / accident claims

sarahbells on Sep 19, 2018

Laura Nowick Claim # SLJ73466 On August 29th while I sat on the beach reading a book my brand new car was totaled along with 2 others by your client who should not have been behind the wheel. At 2:55 I left the beach and headed for the boardwalk on the other side of the wall at North...

MetLife / Metropolitan Life Insurance Company [MLIC] / metlife disability insurance

Bram Kerssemakers on Jun 7, 2018

MetLife is completely unresponsive to my emails. Will not respond in one way or another. I have tried to personal work email as well of so called ‘case specialists'. Again no response. In the mean time I am recovering after major surgery and my employer is completely unaware of the fact that...

MetLife / Metropolitan Life Insurance Company [MLIC] / customer service / long term care policies

Tami LeBlanc on May 15, 2018

This is in regards to the claim filed for Catherine N LeBlanc (DOB 9/20/28). I would like to let you know how unimpressed I am with your company. A claim was filed for my mother in January of this year. I just found out yesterday that the release of information for my mom's medical...

MetLife / Metropolitan Life Insurance Company [MLIC] / hospital indem,

Tanya Washington on May 15, 2018

I have a policy with MetLife my certificate number is A0062453. I have called, my benefits department have called and all I keep getting is, we have escalated this issue and are working on fixing it. First they tried to say that I had a low plan so I called my benefits department at RR...

MetLife / Metropolitan Life Insurance Company [MLIC] / disability claim

Darnisha on Apr 9, 2018

This company is so pitiful...first of all it took a week to get the paperwork from them because I could not get into the online account even after they reset the password 3 times.. either the customer service reps are slow or the online account is broken.. fix your it took...

MetLife / Metropolitan Life Insurance Company [MLIC] / surrender of life insurance policies

clablac on Mar 25, 2018

I have submitted necessary documents to surrender two life insurance policies I have owned for forty one years. Policy numbers are 774 102 112 and 774 102 113. This information was submitted approximately thirty days ago. I find it hard to believe a company such as yours can expect to...

MetLife / Metropolitan Life Insurance Company [MLIC] / left off beneficiary

Carol-Lyn Kollar on Jan 5, 2018

I'll make this brief. My dad passed away in August 2017. No words can even describe my grief. Dad left the three of us kids a life insurance policy through his employer. 2 of us are paid out. They left off my sister. She has the original signed form and was instructed to fax it and she did...

MetLife / Metropolitan Life Insurance Company [MLIC] / home insurance

bjh2 on Jan 2, 2018

they terminated my home insurance policy due to a hail storm claim back in 2016 and a little plumbing loss in 2017 they covered only half of my house and said no hail was found on the back side but my whole roof and gutters had damage and when my contractor found damage they refused to...

MetLife / Metropolitan Life Insurance Company [MLIC] / business property claim

Air Tech on Nov 16, 2017

there is an outstanding claim on this policy being considered to be reported for assistance with the Alabama Department of Insurance Alabama Department of Insurance P O Box 303351 Montgomery, AL 36130-3351 FOR: BREACH OF TRUST. A wrongful act, use, misappropriation or omission with respect to...

MetLife / Metropolitan Life Insurance Company [MLIC] / fraud committed by metlife denver h1 employee kanchan papneja

Indeever Arora on Nov 11, 2017

Dear Metlife HR Team Greetings of the day. Hope you are doing good. My name is Indeever Arora (Contact No. - +91 -9958067817). I am from India. I got Married to Kanchan Papneja from Rohtak Haryana (an employee of IBM Mindspace Airoli Navi Mumbai) in Oct 2016. Currently she is on H1 visa and...

Metlife Life Insurance / unethical behavior

Stacey Lahr on Aug 25, 2017

To whom may concern, In June 2016 my dad's wife (at that time) kicked I'm out of their home because she didn't want to deal with his Alzheimers any longer. She told me to get POA and to take over control of his medical and everything pertaining to him. He asked me to change the beneficiary on...

MetLife / Metropolitan Life Insurance Company [MLIC] / short term disability

Melanie Malcolm on Jul 31, 2017

In April 2016, I filed a claim for STD which was approved. The claim was for Stress/Anxiety AND Kidney problems. I lost a kidney in 2014 due to it shutting down. I had 100s of kidney stones in a 2 year period. I was moved to a new teaching position for 2015-2106 and became sick. I had 13...

MetLife / Metropolitan Life Insurance Company [MLIC] / life insurance policy/long term care rider

Russ11 on Jul 21, 2017

I have been trying to get clarification on the Long Term Care Rider on my Life Insurance Policy for over a week. Met Life incorrectly sent letters to me last month concerning this policy and I have not been able to get clarification or talk to anyone who can assist me since. Repeated call...

MetLife / Metropolitan Life Insurance Company [MLIC] / overpriced penalty charge

Sonnkim on May 29, 2017

I booked a ticket(eTicket #: 6184970702290, Vendor confirmation NC9C2R; May 24 from ICN to SIN, May 27 from SIN to ICN). But I changed the schedule to May 26 from SIN to ICN(eTicket #: 618 2418884702) via telephone customer center, and the customer service rep. charged me SGD 550. I asked...

MetLife / Metropolitan Life Insurance Company [MLIC] / short term disability

HeathBoc on May 19, 2017

In July of 2016, I went out on maternity leave after giving birth to identical twin girls. With the help of my human resource manager, all required paperwork was completed and submitted in accordance with policy. MetLife received documentation of my salary, as well as confirmation that I...

MetLife / Metropolitan Life Insurance Company [MLIC] / dental insurance

Jamee Sewell-Perez on May 13, 2017

My son got braces last May and MetLife accidentally paid as primary so the company refunded MetLife all of the money paid and they were supposed to go back and pay as secondary. I sent all of the EOBs from my primary carrier delta Dental. I also faxed my other insurance booklet of info...