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MetLife / Metropolitan Life Insurance Company [MLIC] Customer Care Service

MetLife, Inc.

200 Park Ave
New York
New York
United States - 10166

Customer Support Phone Numbers

+1 212 578 2211(Headquarters) 0 0
+1 800 638 5433(General Inquiries) 1 0
+1 800 638 5000(Life Insurance Policies) 0 0
+1 800 638 7732(Individual Annuities) 0 0
+1 800 422 4272(Auto & Home Policies) 2 0
+1 800 560 5001(Group Annuities) 0 0
+1 800 929 1492(Disability Policies) 0 0
+1 800 308 0179(Long Term Care Policies) 0 0
+1 800 638 7283(Total Control Account) 0 0
+1 800 638 2704(Structured Settlements) 0 0
Work days:
Mon9:00 AM - 4:00 PM
Tue9:00 AM - 4:00 PM
Wed9:00 AM - 4:00 PM
Thu9:00 AM - 4:00 PM
Fri9:00 AM - 4:00 PM

MetLife / Metropolitan Life Insurance Company [MLIC] Complaints & Reviews

Metlife Life Insurance / unethical behavior

Stacey Lahr on Aug 25, 2017
To whom may concern, In June 2016 my dad's wife (at that time) kicked I'm out of their home because she didn't want to deal with his Alzheimers any longer. She told me to get POA and to take over control of his medical and everything pertaining to him. He asked me to change the beneficiary on...

MetLife / Metropolitan Life Insurance Company [MLIC] / short term disability

Melanie Malcolm on Jul 31, 2017
In April 2016, I filed a claim for STD which was approved. The claim was for Stress/Anxiety AND Kidney problems. I lost a kidney in 2014 due to it shutting down. I had 100s of kidney stones in a 2 year period. I was moved to a new teaching position for 2015-2106 and became sick. I had 13...

MetLife / Metropolitan Life Insurance Company [MLIC] / life insurance policy/long term care rider

Russ11 on Jul 21, 2017
I have been trying to get clarification on the Long Term Care Rider on my Life Insurance Policy for over a week. Met Life incorrectly sent letters to me last month concerning this policy and I have not been able to get clarification or talk to anyone who can assist me since. Repeated call...

MetLife / Metropolitan Life Insurance Company [MLIC] / overpriced penalty charge

Sonnkim on May 29, 2017
I booked a ticket(eTicket #: 6184970702290, Vendor confirmation NC9C2R; May 24 from ICN to SIN, May 27 from SIN to ICN). But I changed the schedule to May 26 from SIN to ICN(eTicket #: 618 2418884702) via telephone customer center, and the customer service rep. charged me SGD 550. I asked...

MetLife / Metropolitan Life Insurance Company [MLIC] / short term disability

HeathBoc on May 19, 2017
In July of 2016, I went out on maternity leave after giving birth to identical twin girls. With the help of my human resource manager, all required paperwork was completed and submitted in accordance with policy. MetLife received documentation of my salary, as well as confirmation that I...

MetLife / Metropolitan Life Insurance Company [MLIC] / dental insurance

Jamee Sewell-Perez on May 13, 2017
My son got braces last May and MetLife accidentally paid as primary so the company refunded MetLife all of the money paid and they were supposed to go back and pay as secondary. I sent all of the EOBs from my primary carrier delta Dental. I also faxed my other insurance booklet of info...

MetLife / Metropolitan Life Insurance Company [MLIC] / auto insurance claims

Latitia robinson on Jun 24, 2016
I was in an accident with a Metlife auto insurance carrier on 5/27/16. I obtained an estimate, as advised to do by MetLife claims adjuster, Wanda Ahrens. After a week without receiving payment I contacted this agent and she had the wrong address because no one thought to verify the correct...

MetLife / Metropolitan Life Insurance Company [MLIC] / life insurance

Reviewer86949 on Feb 16, 2016
MetLife Life Insurance Complaints Department, My name is Jeffrey Hack and my father William Kenneth Hack, passed away on 11/1/15. He has 2 life insurance policies thru your company. Although claims have been filed on both by my mother-in-law and myself, neither has been processed yet. When we...

MetLife / Metropolitan Life Insurance Company [MLIC] / auto insurance / roadside assistance

Reviewer60547 on Jan 11, 2016
Included in our insurance policy is "MetLife Roadside Assistance". You would assume, this would mean when you're stranded on a road-side, and when you need assistance, MetLife would assist you until your safely off the road. Be aware that what you really get is a representative who place...

MetLife / rate increase of 15.18 % in 4 months

jbartek on Dec 30, 2015
I am a 100% disabled army veteran who is on a very tight budget. I purchased dental insurance thru met life for my wife jenny approx 4 months ago or less. The lady told me i had to keep it one year at the rate of $55.00 today i get a letter from met life dated dec 18 2015 stating that they...

MetLife / life insurance

Diana4363 on Dec 15, 2015
Good Grief, a 60 yo 3rd grader! No wonder Charlie Brown has to make a living with MetLife stealing from widows and children. What a block head! My late husband and I did the responsible thing 13 years ago and purchased term life insurance policies in case anything should happen to either...

MetLife Dental / claims not processed for more than 12 months

Sumita Mullick on Dec 15, 2015
I submitted a claims in Dec 2014 for a foreign dentist, even today my claim is not processed. everytime I call the call center i end up spending 30 minutes to explain thay my claim is due and I have already prpvided all the information. I am told it is getting processed and then I call...

MetLife Dental / change in coverage not processed

Reviewer57852 on Nov 5, 2015
I called MetLife in September to have my son removed from our coverage, since he got a job and has his own dental coverage. I was verbally told by the customer service representative that it would be taken care. For October and then November we were still charged the higher rate. When I...

MetLife / incompetence

Reviewer16143 on Sep 22, 2015
As I am reading the reviews regarding Metlife, I am seeing a pattern. I have worked for a company for 18 years and I recently went out on STD due to severe back pain. People at work gave me horror stories, yet I wasn't worried. I figured as long as I stayed on top of things, everything...

Metlife Disability Insurance / absolut disaster

Aivives on Jul 21, 2015
Their investigations towards the decision of whether approving a claim or not are very poor. They are very unreasonable, unreliable and unprofessional. They have denied my claims on several occasions and I have had to appeal. The claims are not evaluated in their merits. They do not abide...

MetLife Dental / coverage for kids

natashax3 on Apr 2, 2015
This horrible company said that they only cover IV sedation (needle in the arm) for KIDS! FOR KIDS! My AUTISTIC son needs to be sedated to even clean his teeth due to his disability and Metlife will only cover IV sedation. Who in the crap would do that to kids... especially kids with...

Metlife Dental Tricare / denial of claim after being approved

Krish2013 on Feb 20, 2015
My son fractured his front permanent tooth at the age of 11 and his root was exposed. The dentist deemed it medically necessary to put a crown on it. MetLife denuded to claim due to age limitations stating he was too young for the procedure to be needed. After calling MetLife and...

Metlife Dental Insurance / require inonizing xray to prove tooth was extracted

marmar99 on Jul 29, 2014
I have metlife high option dental insurance through opers. I had to have a tooth pulled. I got my statement saying they have to see the xrays before they will pay for the extraction! I called and talked with a representative of metlife - they wanted an xray after extraction to prove there...

Metlife Dental Ppo / denied claim for onlay

GirlinLA on Jun 14, 2014
I had a large composite filling, about 20 years old on one of my molars. At a check up in April my dentist noticed decay along the inside of the tooth and into the existing filling. After xrays, she said we'd need to do an inlay or onlay because of loss of structure. I had an onlay...

Metlife Auto And Home Insurance / mistakes in a claim raised bills failed to change vehicle when traded 5 months trying to get fixed

thesambos on May 3, 2014
We had a claim in 3/13 that was caused by mud no other vehicle involved, car now cranked the ground caved and had to be towed out of it. Metli wasted over two weeks prior to me getting it in shop for repairs due to handling of it. They wanted to used parts or aftermarket parts on a new car...

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