Rhino New York
reviews and complaints

HORRIBLE. Fraudulent charging me for a policy I did not approve. Unable to contact

This is the worst business i've ever come across. Not only can they not be found the business does not even have phone number, yes think about that. I bought insurance, however this company feels like a giant scam. There is no way this company should be allowed to operate.

Huge SCAM! Do not do it..still trying to cancel my policy after I moved out 2 months ago. Noone picks up the phone, they blame it on COVID-19?!?!?! You will lucky to get Michael or Teresa on the phone maybe or send an email once in awhile! Good luck, I am cancelling my credit card is the only way to stop recurring payments!

I am trying to have Rhino reimburse my monthly payment as I have never seen the apartment or signed a lease. They are giving me the run around saying that the landlord has to give them the word. Who is the landlord and why if there isnt any lease? I am calling my bank right now to get this straight. They are a huge scam and I want out of any agreement.

I sent several emails to rhino letting them know I was having trouble canceling my policy online. I moved and they still took money out of my account. I had two emails stating they would help but that was days ago. No response since. I need my policy terminated and a refund for February because I know longer live at that address. Please assist me with this problem.

I opted for security deposit free option via rhino for the apt ***. I renewed the contract on Aug *** 2019 for one more year. however i moved out early on *** Feb 2020 and requested rhino to terminate the contract and stop charging the policy premium on my credit card. However cancellation request was denied on Mar ***, 2020 as rhino informed me that my landlord is going to file a claim. Its been more than one month now and i havent heard anything from rhino on the claim & on policy cancellation. They continued charging my credit card for the month of march and april. I dont understand that although the claim is going to be filed by the landlord; it would be filed for the period i stayed in the above mentioned apartment and for that period the policy was active and i have already paid all the premium. i have sent them multiple emails but received no response. Their website doesnt show much information apart from details either. How does it make sense to continue paying the premium for the apartment that i dont stay in any longer? why can't rhino terminate the policy and stop charging my credit card?

I rent a home, and in order to rent this home, this rental agency informed me that I needed to sign up for RHINO rental insurance, and pay a monthly fee. I noticed that each time Rhino will take money from my debit account without my permission, and I have informed Rhino *** several times that I did not sign up for auto pay. Rhino ignores me, and continues to take money, or make attempts to take money off my debit card. Rhino then sends me emails that they couldn't get any money out. It's a pre-paid debit card, and if Rhino would send me the monthly bill, I would have put the money in and paid the bill myself online. Rhino has chosen not to do this, and are not acting in good faith. I don't trust this Rhino ***, that's listed an address as: ***. There Website: *** I have notified Rhino that I'm going to use my own auto insurance company to add rental insurance to my policy I already have for my property, in case of fire, or theft, etc.I think this insurance company is a fraud, and some type of long shark company, etc.

I purchased a Rhino security deposit insurance policy for the property *** with *** for one year from June 11 to June 30, 2022. I paid $159.40 plus $17.11 for the remainder of the contracted lease. Upon moving out, they approved ALL the charges leveraged against me by *** without asking me for my side of the story or evidence. They just approved the claim for $1263. Their customer service number is not published on their site, their claims department email is also not published. I found it via *** Once I got setup with an official dispute resolution, it has taken over a month of back and forth with their claims department with sending photos, receipts and other details to prove my side of the story. Rhino has no interest to take my side, rather, they take the side of RPM and believe their false claims. I have spent many hours on hold, waiting for responses and receiving no help from any managers. This company has done nothing of benefit for the money I have spent with them. I would like a refund. RPM customer service told me that *** covers the cost! I found out that is not true and the only purpose they serve is to get money from me after moving out.

Seriously disappointed by Rhino's negative attitude toward customers. During the past few months, I have been constantly contacting them to cancel my insurance contract, which should have ended in September because I had already moved out when the lease ended that time. BUT NOBODY responds to my emails (Yes, I sent them at least 6 emails & online applications). The company just ignores all my emails by replying to none of them, while showing a "solved" sign on its official website. SUCH A IRRESPONSIBLE action! Did you really solve the problem, how dare you declare it to be "solved"? And meanwhile, the company renewed the insurance contract for me, without even asking for my permission. my insurance should only cover 8, 2019 to 9,2020. But now, it renews my contract for another year, when I already moved out of the apartment, and my leasing office had issued an official proof for me. In a word, the irresponsible company 1, renew my contract without permission (when I had moved out), and 2, never responds my application for cancelling, nor my emails (just ignore all my emails) 3, ridiculously declare my application as "solved" which were actually not! 4, so far, the company had fraud my 3-month extra insurance fee (a total of 750 dollars). You need to solve the problem, or I will keep fight with you. Don't assume that international students are idiots.

Rhino is a company that provides home rental security deposit insurance to property managers for renters. When I leased an apartment at my previous address, I entered into an agreement with Rhino for an insurance policy that would cover the duration of my apartment lease. The agreement I entered into with Rhino specifically states that the policy would terminate at the time that my lease terminated. My apartment lease terminated on December ***,, which means that my Rhino insurance policy should have been terminated on the same date. The premium stated on the agreement was paid in full by the time the policy should have been terminated, which means there was no outstanding balance. The premium was paid through recurring automatic debits from my bank account. Two months after I vacated my previous residence (February ), I discovered that Rhino was continuing to debit my account for charges that are consistent with the amount that I was paying on my terminated agreement. Therefore, I logged into my Rhino account via the company's website and discovered that a new agreement had been generated by Rhino for a policy that covers the property that I vacated. The fraudulent contract reflects that I electronically signed the agreement on December ***,. However, at no point did I ever agree to renew the policy. Rhino generated a fraudulent agreement, forged my electronic signature, and withdrew funds from my bank account without ever obtaining my consent.

Policy number is *** My name is ***. I contacted Rhino through their website *** based on a referral from a property manager. Rhino's website offers a quote for guarantor coverage for apartments. Once you enter in your personal information and information about the apartment you'd like to rent including lease pricing and terms, the site then generates a custom quote for coverage. Once the *price of coverage is listed, a section appears for one to type in credit card information. Rhino intentionally misleads consumers by only advertising *pricing for one month's coverage and not the full lease term. Anyone contacting Rhino needs the full lease term covered. Once you type in your credit card information for this false amount, the consumer is 1. automatically enrolled in the policy even before the lease has been signed 2. a digital signature is automatically placed on the contract 3. the company (and possibly the property manager) understands that a change needs to be made to the lease coverage term. Once the lease term is manually updated by the consumer at the direction of Rhino employees, the actual cost displays. In my case, the price jumped from around $300 to $4,100. The consumer does not have authority to not move forward with this new pricing because of the auto-signature. Additionally, it appears many consumers have issues canceling this service even after they have moved out of their apartment. The listed policy coverage amount only shows the amount the consumer would need to be for 1 month. Most leases are 12 months. Why show coverage fee for only 1 month without visible writing on that page indicating this. I was led to believe my coverage was only for $300 and it actually turned out to be $4,000+ If the $4,000 fee was listed, I would have never input my card information.

I received two Rhino claims on August 10 and August 12, 2022. The claims were approved without an itemized invoice which is required by *** law. I requested to dispute the second claim *** and requested the details submitted by the landlord. I received a word document and photos - all of which are defined as normal wear and tear by the Rhino website and *** state law. Per our lease and the Rhino agreement, we are responsible for "damages" not normal wear and tear. Rhino is in breach of their own contract (Page 4, Number 2 and 3) and clearly displays negligence in their due diligence. Rhino is an avenue for landlords to submit fraudulent claims without questioning. I have not received a response from Rhino in two weeks and am requesting to speak with someone as soon as possible to resolve this matter. 2. "The Policy is issued to the Landlord solely for its benefit and provides reimbursement coverage exclusively to the Landlord pursuant to the terms,conditions and limitations set forth in the Policy, for certain physical damage, loss and costs incurred by the Landlord with respect to the Rental Property (beyond normal wear and tear)(Damages), and for lost and unrecovered economic value in respect of a Rental Property arising from, amongst other defaults, my failure to meet rental payment obligations under the Lease Agreement, including past due rent, unpaid rent, fees, costs, expenses and cancellation and other penalties (Loss of Rent) up to the Coverage Amount only."3. "If the Landlord makes a valid claim for reimbursement coverage under the Policy asserting that I breached the terms of the Lease Agreement causing Damage(s) or defaulted in respect of lease obligations resulting in a Loss of Rent (as described above), the Insurer will be obligated under the terms of the Policy issued to the Landlord to make a payment directly to the Landlord in satisfaction of such claim not to exceed the Coverage Amount."

Rhino of *** was a company I was forced to associate with for an apartment I moved into. Little did I know then that companies like this work hand in hand with slumlords to *** over people. I have had conflict regarding my move-out of the property, and while that is mostly a separate issue, they did file a claim for a ridiculous amount through Rhino. Now, these claims are ludicrous and false. I have been accused of doing damage I did not do and they will not fix. The claim process was slow-walked, making it difficult for me to be able to find a legal defense as I wanted a resolution. Rhino consistently told me that they'd work with me and would ask for my side of the story during this process. They did not. Nearly a month and a half later they finally responded, demanding me to pay, and that they were not a third party. They only responded to one of my e-mails after that, when I threatened legal action.That's not all. That was only the second claim. There was a first claim - there was a previous claim that was denied, but however they did pay the company anyways. I had caught it and questioned them, and they said it was in error, but I am pretty sure if I hadn't looked they would charge me. And researching the various e-mails, every claim number was different. There was no website portal. How do I know these are even legit?I do not feel I owe anyone any money. The whole time I was in the property was borderline fraudulent on the property's end. These are predatory practices meant to scare and harass people who don't have the means to push back. They shouldn't have lied to me, or slow walked it. The property can just claim whatever they want, but since they are a "third party" they can just approve anything, even if it's false. It's not meant to help or protect me. It's just an additional layer to attempt to *** people over and I will not be harassed. If we cannot resolve this, I would have to resort to legal action.

Long story short, a previous rental that I rented was considered uninhabitable. A legal settlement was reached to end the lease and waive specific costs on my end.I filed the cancellation through Rhino. I was still charged the next month even though I had already moved out. I was told I would receive a refund (I have yet to see this).I also have 2 claims filed against me now. 1 is for Excessive Wear and Tear and 1 is for Lost Rent. I called Rhino and emailed their recovery team stating that the property management company was unable to claim lost rent as it specifically states in our legal settlement that the rent would be waived for the final month. As for Excessive Wear and Tear, we lived there for 4 months. There was so much damage caused by the vendors they were hiring. I have plenty of pictures and videos from this. This was also agreed upon in the settlement that we would not be charged for this. I also have an email from them confirming this.I emailed my settlement, pictures, videos and emails to Rhino after I emailed the previous management company and received no response (as per usual of living there). I received no response from Rhino for over 2 weeks. Today I received an email saying they have verified all of the claims are legitimate. This needs to be reviewed by someone else. There is a legal settlement in place. There is plenty of evidence that shows that the property management company is trying to get around this settlement to recoup money.I used Rhino because I thought it had protection for the *** & the Tenant. The fact that the claims were filed with no evidence or communication and after I provided evidence, no communication was handled to me, it is starting to make me feel like this company is only out to protect the ***, even if illegal.I am going to file legal charges against the *** if this does not get settled. I have provided my evidence again.

Rhino has been the worst company to work with and my complaint matches almost to the letter other complaints I have read on here. I have also been told those who review claims are unreachable via phone.1. I received an claim against me on Sep 27th, 2022 from Rhino for the amount of my deposit. Description was Excessive Wear and Tear.2. On Oct 4th, 2022, I submitted a formal dispute against the claim as nearly all of the items were false or ones I contractually was not responsible for.3. Despite reaching out multiple times, I received no response until Oct 18th, 2022. Update: the dispute was still being reviewed.4. I continued to request updates but received no response until Oct 26th, 2022. Update: the dispute was still under review.5. I received an update on Nov 8th, 2022. The claim amount did decrease, however, it still was not accurate and did not recognize most of the documentation I presented in my dispute. The online payment portal was also never updated to reflect the reduced amount.6. On Nov 17th, 2022, I responded to this update stating my position and clearly stated my concerns about the timeframe of this dispute and how Rhino was treating me.7. After this, I never received any updates. I have continuously tried to call Rhino's support number and the call is dropped each time, or it states I have called outside of normal working hours (which is not true).8. I began sending emails/help tickets requesting an update. Random individuals would email but never did anything about the claim.9. On Dec. 16th, 2022 a "manager" emailed stating she had looked at my claim but based on her email, clearly had not. Was missing a lot of information. I informed her of this and have not heard back.10. As of this complaint, no update has been received and the online payment portal still reflects the original amount, not the agreed to lower amount.10. I have reached out to a lawyer for assistance.Rhino is committing fraudulent activity and getting away with it.

My partner and I moved into an apartment in July. We were told that the only way to secure a lease was to go through Rhino as a security deposit. It was never explained by Rhino nor the apartment complex that Rhino is in fact not a security deposit company and that the money we were paying was a fee. At the end of my lease in July, my apartment complex stated that I had damage to the carpet that required a full carpet replacement along with minor issues and utilities. This brought the total amount owed to my apartment to just under ***. I disputed the carpet charges with photographic evidence that Rhino ignored. In addition, I was fully willing to pay my apartment complex but Rhino stepped in an covered *** of the balance. However, they emailed me that I owe *** which is not consistent with what the apartment complex stated that they paid. I called Rhino personally and they advised me to attach all of this in an email. I emailed Rhino with all of the screenshots of the inconsistencies in November and was told "Rhino is a third party company with no direct affiliation to your property management company. Please reach out to your property management company directly for any concerns directly related to your property management company or landlord." They never addressed the fact that the amount that they are saying that I owe is not consistent with what the landlord stated that I owed nor any of the documentation that I provided to them. How is that I payed my apartment complex money but still owe a balance to Rhino?Lastly, I was told there were payment options that were flexible but the largest payment plan option available was to pay the full amount owed over the three months *** all at one time, or over the course of four weeks. That is not flexibility. Also, they spelled my name incorrectly while addressing me, when my name was in the email I sent and is my email. Do not and I mean do not, conduct business with this company.

My previous landlord required that I enrolled in Rhino Insurance instead of a deposit. Now that I've moved out, Rhino has accepted several claims from ***. I provided the evidence to dispute claims and was informed that Rhino approved my evidence and that the claim of $573.50 would be reduced to $213.50. This was expressed on September 20th, 2022. Since, I've called and emailed several times asking for clarifying information as the claim amount has yet to be updated on my portal. I was told the remaining $213.50 is for "reinstall smoke alarms ($15.00), trash removal ($25.00), blind replacement ($35.00), coordination fee ($43.50), and inspection fee ($95.00)." However, when I responded with more information and clarification communication stopped. I've been told several times that I would be contacted by a manager and have yet to receive this contact. I'm concerned because when I asked if Rhino sends to collections, because I had received a final notice, they told me "not at this time but that is always subject to change at any time." With this, I enrolled to pay my other claim of $202.33 with payments of $69 and some change. Immediately after my portal began showing that "Your property filed a claim for $134.89" and that my active payments are " $46.61." I requested clarification from Rhino as the receipt for my payment plan did not confirm or include the payment plan, the payment plan amount, the claim number, nor the policy number. Many of which the sections were left blank. Finally, Rhino renewed my policy with them despite me not renewing my lease and requesting to cancel. I called on November 18 to request cancellation again, which was finally processed. However, over the phone the representative told me that if the property manager did not respond within 5-7 business days the request to cancel would be approved. This has yet to occur. While I have sent follow *** since November 23rd for all concerns expressed above, I have not received any responses.

Rhino is a very UNPROFESSIONAL business, and had I known this...I WOULD NEVER EVER HAVE DEALT WITH THEM, and I'd highly suggest anyone looking for help with their security deposits to look ELSEWHERE. First of all, you could absolutely NEVER get them on the phone, so them posting a phone number is totally false advertising. They'd rather communicate with people through email because they KNOW they're dishonest and are just out to steal people money. I LITERALLY did my application online in August 2022 for "security deposit insurance", for an apartment I was going to move into October 2022 in ***, . However, after the apartment community didn't move me in by the date specified, and extensive research of the area, I decided to cancel my security deposit insurance. Don't you know I spoke with these people, and they told me they would contact the property management company to verify I didn't move in or sign a lease, and that they would get back to me, so that they could move forward. The funniest part is that after I spoke with them the second time, upon verification, they apologized about keep charging my account, and ASSURED ME they would be removing my account information so that I am no longer being charged. That was in October mind you, tell me why my account still has been getting charged, and now they owe me from August 2022 to December 2022, and I want my *** money. The same way they took it off my card is the same way it should've BEEN REPLACED. This is a no brainer...I mean really. They're so UNPROFESSIONAL that they've been communicating the same thing with me through e-mail about contacting the property manager in *** about 3 or 4 times. Mind you, I've spoken to them in *** and they SPECIFICALLY STATED THAT THEY CONTACTED RHINO AND TOLD THEM I NEVER SIGNED A LEASE OR MOVED IN, so Rhino is just *** at this point. They're very money hungry and take their sweet time refunding people money back to them, that they WERE NEVER ENTITLED TO. How dare them

Me and my boyfriend got an apartment together at *** in Houston, TX. Our original move out day was February 23rd but it got extended until the 28th of February . We had to use rhino as our deposit. Upon moving out, we received bogus charges stating that we did not pay utilities in December or January. Utilities were always included in our rent balance. Our rent was 712 and with utilities on the apartments resident portal the total balance would come out between 745-760. I did not understand these charges because if I did not pay utilities for December and January, they would have been on my bill come February. But they were not, because they were paid in full. On our last month our rent total came out to 938$. I assumed it was bogus but paid it anyway. Rhino contacted me stating that we owed them 133.62$ and they sent us a move out statement with the email allowing us to see what we were being charged for. I explained to them my concerns and sent them all the LEGITIMATE proof I had. We were in contact through my boyfriends email for weeks because it would take a week in between for me to even receive these messages. They then sent me an email stating they have been trying to get in contact with the apartment landlord. The landlord finally sent them our move out statement 8 days later showing that we had a zero balance on the attached statement but Rhino said in the email subject that they reviewed my claim and agree with the charges. I then received an email two days after Rhino sent me an email from *** stating "Thank you for making Silverado your home. Please be advised there is a remaining balance on your account of $70.00 You may find your move out statement attached. You may pay this in full, or make payment arrangements with our office within 30 days from your move out date to avoid your account being turned over to a collection agency. If you have any questions or would like to make payment arrangements to protect your credit, please contact our office immediately." I got this email on March 25th, and my move out date was February 28th. Continuing on, I went to get a money order for 70$ to pay the apartment their money and I paid them 04/01. Now rhino is saying I still owe them 133.62$. The charges on the proof that I have, which was sent to me by Rhino and *** do not add up.

On or about October , I applied through *** for their rental insurance services. During their application process, I incorrectly stated the address for the apartment I was applying for. I accidently applied for unit in *** when the unit I should have applied for was at ***. Since Rhino has no customer service phone number, my only course of action was to submit a ticket through their online portal to be handled by ZenDesk. I did this the day of application, October ***. I received no communication regarding the change of address, except for an auto-reply email that a ticket had been created. As I awaited Rhino's confirmation regarding the address change, an application was accepted by the management company for *** Thus, due to the delay in confirmation from Rhino, our rental application was never submitted for review to the building's management company. We were still charged the annual rental insurance amount of $122 by Rhino for services that were never rendered. I have since reached out to Rhino, via email, as that is the only way to communicate with this organization, twice on 10/*** and once on 10/*** to request a refund. Their response on 10/, was to inform me that the property manager at *** had been contacted, and Rhino was awaiting their reply. Their reply was necessary to cancel my policy and issue a refund. As I've previously detailed, this was the incorrectly input address, and not for the desired unit at ***. So, not only have they clearly made no correction to my original account, it is unclear which property manager, be it at *** or *** they claim to have attempted to contact. Aside from running a credit check, I have no evidence that Rhino has done any work on my behalf, and certainly has not provided the rental insurance policy that I paid the annual $122 rate for. My most recent communication to Rhino regarding the refund was today. I've included in my email the welcome packet for the apartment I have since moved into, at ***. I've included this packet in my communication with Rhino to expedite the refund process. They have claimed that they were still awaiting the reply of the property manager, but cannot detail which manager they've reached out to. I'm hoping this information will make it clear to Rhino that I was not approved for an apartment either in *** or ***.

Rhino finance and support team (***) I received this email from, Rhino Support Team, and customer service representative *** from email *** They are not throughly communicating in order for you to not to get your full refund of your cancellation of your policy. Countless meaningless Correspondence via email. I just want my $690 return to my account on file, in a more timely professional manner. They said they spoke with management, and that the policy has been canceled. *** said it is up to Rhino Insurance to refund my money. *** Fargo has not even received a pending transaction in able to process the return amount into my account. Why, is Rhino Insurance playing with my hard earned money? Why is this return of cancellation policy taking more than 14 business days, excluding all holidays and weekends? Just return my money, so that I may never do business with Rhino ever again. This headache is worth paying my full refundable deposit! I did just that. Please give me my hard earn cash that I work daily for! This is the email I received from the Rhino team and my policy number which was canceled, received, and NEVER PROCESSED FOR RETURN TO MY *** FARGO ACCOUNT! Look at the lies they are trained to tell you, so that you feel at ease and they keep your money, as time passes and you loose more and more of your money. It says in portal that my policy has expired. The purple image says I need to renew my policy in 46 days from today, Monday December 19, 2022. *** the Service Star Realtor who made contact with Rhino to cancel the policy her information is *** phone number *** she basically feels as if I am harassing her, and states that all is done on her end and now it's totally up to Rhino to refund. Rhino is not giving me any reason to why I am not getting my money, only emails that state they will refund my money. I NO LONGER NEED YOUR SERVICES, RHINO HAS ACKNOWLEDGED THIS, AND REFUSE TO CORRECT THE ACTIONS AT HAND ON MY ACCOUNT, IN THIS MATTER! (EMAIL 1)***(EMAIL 2)