Meta Quest review: Meta account

ok so i received an email from meta quest on a tue afternoon stating Oh we think you might not be old enough to have a meta account please verify by submitting your ID. ok i have had my account for over 2 years when it was oculus and i am 40 years old ok and the new age limit is 10 years old so they are saying i might be under 10 years old ha ok and so i do what it asks upload my id to verify its me i have sent the id over 15 times and all i get is a email saying we could not verify due to to dark ,cant see etc etc but the pic is clear as day so long story short i have many tickets out from many chats and i was able to send my id threw an email so they have it but today is friday the 4th day without my account i cant login or nothing so i cant use my headset and they have all the games i purchased etc. and they can only tell me that the specialist are working on your issue idk anything else and i ask so what is the issue and not 1 person can tell me what it is and i am supposed to wait for a updated email ? have rec nothing in 4 days this is not right i have done nothing wrong and have verified my age and i cant use my head set that i paid for and they dont have aphone number there communication is only chat or email and there email says they will get back to you in 24-48 hours ugh idk what to do this is so not right ,