Gucci
Reviews and Complaints

Gucci.com ain't doin it for me. I hit up the customer service tryna get some help with my busted watch and they straight up ignored me. What's the point of even havin a customer service if they don't wanna help you out? And on top of that, my watch broke after only wearin it like 20 times. What kind of quality is that? I'm definitely not buyin from Gucci again.

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So I been a big Gucci fan for a while now. When I saw their website, I was super pumped to get my hands on some of their stuff. I mean, I got so excited that I even splurged on a necklace! It was beautiful and I loved it. But then, something unexpected happened. My necklace got stolen. It sucks to suck right? And that's what Gucci customer service told me when I contacted them. They didn't even offer me any sort of discount code or anything! Talk about disappointing, especially when you're buying from a big, fancy company like Gucci. I mean, come on, I really expected better. So my advice is to just look elsewhere, cause you don't wanna be disappointed like me.

So I called back a few days later, still no record of the order but this time was told to write an email to customer service. After several back and forth emails, I received a response stating that the item was out of stock and they couldn't fulfill the order.

I was obviously disappointed, especially since this was supposed to be a Christmas present. However, the customer service representative was polite and tried to offer alternatives. Although, I didn't end up purchasing anything from Gucci this time around, I appreciated the effort put into assisting me.

Overall, I have mixed feelings about Gucci's online shopping experience. While they have a wide variety of luxury products, the lack of order confirmation and miscommunication regarding stock levels was frustrating. Nonetheless, their customer service tried their best to resolve the issue. In the future, I would reconsider shopping with Gucci online but make sure to confirm the order and availability before making a purchase.

and the bags are soooo stylish. Gucci is the bomb dot com. But sometimes the prices are a little steep, ya feel me? But you get what you pay for, and in this case, you're paying for high quality fashion. Shipping was fast too, which is always a plus. Overall, super satisfied with my purchases and will definitely be buying from Gucci again.