Linden Lab / Linden Research reviews & complaints 3
Keywordsaccident account information advertised billed charges email encounter group contributions land tier increase live support refunds resolve responded useless virtual world abuse report avatar confide customer service griefer
Newest Linden Lab / Linden Research reviews & complaints
I've been having major issues with my store on marketplace. About 4 weeks ago I logged into my viewer and found my marketplace listing disappeared. They were showing on mp site. Items got delisted each time someone went to purchase. Was told by support to raise bug through jira. So I did this.
It has got that bad now I've lost so much revenue and haven't sold a thing since. The issue is still there and everyday items keep getting delisted. It's now up to 64 delistings. I haven't been able to create anything since. I'd like this fixed and compensation for loss of revenue.
Well their customer service is of no help. I been wrongfully banned over a griefer who I thought I could confide in. So... Basically I got banned because I created a hud to use amongst each other for fun, but this person took it upon himself to use the hud to troll others with it. Anyhow someone close to him had told me that he was taking screenshots of his own griefing and of others and adding my name under the file a abuse report feature. He got banned a few times for getting caught griefing but I got a perma band for not even griefing. He is back in with the same avatar. From what I was told he talked to them and told them some phony excuse and got unbanned, even though in his profile it is stated he loves to grief others, etc. I been submitting tickets with no response of any sort, and to see them get closed. I really thought sl was better than that when it came to support. They list a number to call that's not in service anymore on the viewer when trying to log in, and when you try calling their billing department they tell you there is no number for support issues of that kind. How hard is it to change that message and delete the none working support number? They seem to be very inconsistent, unfair and horribly maintained.
Second life, The virtual world has several issues dealing with bugs that can cost there paying members money, however thay refuse to resolve these bugs.
On March 3th, I had a accident encounter with bug with the group contributions, resulting in my land tier increase from 40.00 to 75.00.
The account, was to be billed March 7th. This should of given me several business days to contact LL and fix the issue. I contacted Live support within 3 minutes of noticing the problem. Live support was useless telling me to email. Email was sent.
Less then 8 hours into the future my account was billed 75 dollars, on the morning of the 4th.
The 4th I contacted Linden Labs Online help, thay said again to email them - being totally useless as thay have not yet responded to my original e-mail, claiming 1 business day response in the auto reply. The business day of the 5th is over in a hour with no response from them.
I called Linden Labs, they said thay do not give refunds for Land tier charges, that sticks me with a bill for something I never had.
On a 'month' Advertised as 30 days on the account information, while it actually bills at 26 days.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Linden Lab / Linden Research legit?
Linden Lab / Linden Research earns 96% level of Trustworthiness
Perfect Trust Endorsement: Linden Lab / Linden Research achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
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