I had booked a ticket from Philadelphia to Pittsburgh. When I arrived at the location, I walked right up to the driver with my ticket. the bus driver had told me to stand in line with the other people. He was African-American man about 5'-9"/5'-11" wearing a black fitted hat. The digital screen on the bus was unreadable. He ended up driving off before I noticed. I asked the people in line where they were going. They had said New York. Being the bus driver I thought he knew what he was talking about. He told me to stand in the wrong line before I could say anything indicating to me that his bus had all its passengers and was not taking anymore. I never took the trip I payed for and had to pay 45$ extra to take a greyhound. This trip was 19 hours that should have been about 7. I would like this resolved and would like to know how to do so. Thanks

Oct 06, 2019

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