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Megabus / late bus, no notification but paid.25 for notification

United States

The bus schedule said the bus would leave at 12:50. At 1:10 I call customer service and found out the bus is running an hour and a half late. I paid for notification of schedule changes by text and never received a notification that the bus is running late. I only found out because I called. Why did I pay for text notification if I was going to be sent any? Not a very reliable source of transportation! Very disappointed AGAIN ☹️

Be
May 15, 2019

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