Megabuschanging destination address in same city

B Nov 21, 2017

I was guided thru the megabus website to change from fm1960w to downtown houston, in order to do that whichever was higher would get charged and the incorrect destination/charge would be refunded- What they dont tell you is to cancel the original confirmation- The website should tell you to call customer service; nothing online!
Now I'm stuck with someone who I barely understand (rep & "supervisor" )
that unfortunately; I will not get a refund becaue the trip is past! WTF? That's what I get for depending on the website and the change. Megabus is a joke !

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