SUBMIT A COMPLAINT

MedihelpResignation

1
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On the 30 of December 2011, I phoned medihelp and informed them I no longer wished to be a member of their medical aid. On the 5th of January they were notified via email of the above as well. I received no response from them and on the 2nd of February 2012, I sent another mail, I also cancelled my debit order for medihelp. On the 12th of march 2012, I received an email from medihelp demanding payment from December 2011 till April 2012. On the 21st of May, I spoke to L.Bosman confirming the above, however she refuses to accept the facts. I feel that I am not responsible for this account, as I have followed all the rules. I would appreciate your assistance in solving this issue speedily. Thank you. Your sincerely surina van Deventer

Responses

  • Ho
    Hobbare Feb 07, 2011

    My problem is still not resolved, and I am wondering if it ever will be. This is unacceptable. I cannot understand how it can take this long to complete one request from a member. I hope this is not how all their members are treated.

    0 Votes

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