2 months waiting for exhaust system
I ordered an exhaust system from this company thinking that it was in stock and found out after they took my money that they were going to have to order it. I decided to wait but after two months and being told time after time that it would ship the next week stringing me along I decided to cancel. The response from them was that cancellation had to be...
Read full complaint and 7 commentsRefund not received
Order #[protected] never received my radiator for 267.26 after 30 days I ask to be refunded did not want to wait any longer they told me I would have my refund in bank 7-10 days, still have never received my name is Brian Brown could you send me my refund I have called and they said accounting dept has to take care of this but they would not let me speak to anyone in accounting. So how do I suppose to get my money back I have emailed [protected]@mbenzgram.com should I contact my bank and file a dispute there also can you help me
Desired outcome: refund my money or send me the radiator
Purchase not received requested refund did not receive that as well
On January10,2022 I placed an order with mbenzgram (order #[protected]) for a Takeda Intake system which totaled $356.65. I was never told at the time of my order that the product was not in stock! At the time I place the order I was given an expected delivery date of 7February2022. When this date came and went without me receiving my product, I contacted...
Read full complaint and 79 commentsMBenzGram is a legitimate online store that sells authentic Mercedes-Benz products.
Yes, MBenzGram sells authentic Mercedes-Benz products sourced directly from the manufacturer.
Shipping times vary depending on the location and shipping method chosen. However, most orders are delivered within 3-7 business days.
Yes, MBenzGram ships internationally to most countries.
MBenzGram offers a 30-day return policy for all products that are unused and in their original packaging.
Customers can contact MBenzGram customer service via email or through their website's contact form.
MBenzGram accepts payment through major credit cards and PayPal.
No, MBenzGram is an online store only.
Yes, MBenzGram is an authorized dealer of Mercedes-Benz products.
Yes, customers can track their orders by logging into their account on MBenzGram's website.
MBenzGram occasionally offers promotions and discounts to their customers. Check their website or social media pages for updates.
Yes, MBenzGram's website is secured with SSL encryption to protect customer information.
No, MBenzGram does not charge any hidden fees when placing an order.
MBenzGram sources their products directly from Mercedes-Benz, so customers can be assured that their products are authentic.
Yes, MBenzGram offers gift cards that can be purchased on their website.
Customers can cancel their order on MBenzGram as long as the order has not been shipped.
Customers can check their order status by logging into their account on MBenzGram's website.
MBenzGram's privacy policy outlines how customer information is collected, used, and protected on their website.
Yes, customers can leave reviews on MBenzGram's website for products they have purchased.
No, MBenzGram does not offer installation services for their products. Customers should consult with a qualified technician for installation assistance.
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MBenzGram Contacts
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MBenzGram phone numbersClick up if you have successfully reached MBenzGram by calling +1 (530) 778-4797 phone number 0 0 users reported that they have successfully reached MBenzGram by calling +1 (530) 778-4797 phone number Click down if you have unsuccessfully reached MBenzGram by calling +1 (530) 778-4797 phone number 0 0 users reported that they have UNsuccessfully reached MBenzGram by calling +1 (530) 778-4797 phone number
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MBenzGram emailssales@mbenzgram.com100%Confidence score: 100%Support
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MBenzGram social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 22, 2025
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Parts wasn't in stock and was informed of a minimum 3-4 week back order with no eta. They offered a refund that I still haven't recieved with emails getting me no where. My bank isn't willing to help and I'm at a loss on a pair of seats I never recieved. After doing some research this is very common with this company and most people never get parts or their money back.
please join my facebook group Mbenzgram waiting on refund group