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Maybankmaybank's poor customer service

Review updated:

Out of sudden, my Maybank ATM card got deactivated for no reasons at all, and without prior notice. Thus, I am not able to make any withdrawal at the ATM. This has been happening for 2 days already.

And since I work on weekdays and Maybank does not open on weekends, so I can't make a direct complaint at any of their branches. Therefore, I called their customer service to find out what is happening.

Unfortunately, nobody answered my call. Maybank mentioned that their customer service is 24 hours a day, including of public holidays. But I had called up 4 times. I waited for 5 minutes each for the first two calls, and 10 minutes each for the last two calls before hanging up. That's a total of 30 minutes wasted!!

Responses

  • Gl
    Glory Pamela Gabriel Apr 19, 2020
    This comment was posted by
    a verified customer
    Verified customer

    I need to update my phone banking phone number coz the num I registered is not activate now. I called the customer care and no ans from them for 45minutes I don't know why it takes so long and I disconnected the call with anger

    0 Votes
  • Am
    Amirul Zulkafli Aug 19, 2019

    Servis sangat lambat. Kaunter banyak bukak sikit. Tak cukup staff please hire staf laaa. Ni nak bank in duit sampai ambik masa 2 jam. Servis sgt terukkkk

    0 Votes
  • El
    elclasico88 Jun 23, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Issue happened June 05 2019 around 8:35pm to 8:40pm at above location
    Deposit RM150 rejected one note RM50 end up disallowed RM100 without any transaction receipt
    The ATM just hanged bout few seconds auto turn off deposit cover & message thank you without print any receipt
    My account name : Amir Syaiful Nain bin A Shukor
    Account no : [protected]

    Comments
    Comments

    0 Votes
  • Kh
    khan938 Nov 13, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I dint understand that one of the bank employe check people account and give information to other people.i get informtion from outside people that he know about my acount balance.. Name bank employe -Abdul Hasib Sidek bin abdul majid .Now im Worried, there got many cases .pls take action and do find out of this.thnaks

    0 Votes
  • Oo
    ooiinboo Oct 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I bought via auction a unit of Apartment on 21/3/2011, until now I have yet to receive the deed of assignment despite many reminders. Please help.

    Your Ref : MBB/L/1480/01/07
    Our Ref HYS/OYH/PCC/AUC/751/11

    Apartment C1-4-11 Block C1, Pangsapuri Camelia Court, Bandar Tasik Puteri, Rawang

    Ooi In Boo,
    [protected]
    Retired ASP.

    0 Votes
  • 1h
    #1Helper Oct 25, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @ooiinboo Dear Mr. Ooi, please call +[protected] for Maybank to assist and help you to resolve your case.

    0 Votes
  • Ma
    Marimuthu krishnan Oct 14, 2018

    Icash deposit machine I banking wrong account number.. please help how get back money

    0 Votes
  • 1h
    #1Helper Oct 17, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Marimuthu krishnan Please call +[protected] or report to the branch

    0 Votes
  • Po
    potato. Oct 09, 2018

    The bad attitude ever! Called treasury to buy currency, the way the staff talking is very very rude and impatient, after done booking the staff just hang up the phone without saying thank you. And just want to high light this is not the first time as a customer being treated a very bad and rude attitude, but every time called this department also the same bad and rude attitude, especially the female staff.

    0 Votes
  • Qu
    queen de Oct 01, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I am complaining against maybank customer care/service at 28th floor menara maybank. this so called customer care dont event know how to settle matter or help customer. they just sit there... shaking leg.. doing nothing... I have a case on feb 2013 my account blocked and until today oct 2018 nothing have been done. every month I visited them for any development inquiries nothing happen so far... if they cant handle the matter why hired this kind of staff please upgrade and get an educated person... wasting customers time think we have nothing else to do... come to see their [censored] face...

    0 Votes
  • Ra
    razak85 Sep 10, 2018
    This comment was posted by
    a verified customer
    Verified customer

    saya telah menjual rumah dan pembeli telah membuat pinjaman dari maybank. Masalahnya skrg semua dokumen dah submit, loan pun lepas, geran tukar nama pun dah bagi kat maybank. tapi kenapa balance dari pinjaman tak dapat lagi?sedangkan lawyer saya dah bagi bagi dokumen yg lengkap pd 11/9/17. pegawai maybank cakap ambik masa 5-7 hari boleh settle.

    0 Votes
  • Ja
    Jamie M-loo Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I didn't receive my Credit Card statement. Hence, i called to customer service to ask. There's a lady - Annize started to raise her voice to me after i ask her how much is the total bill amount. I had a very unpleasant customer service with her. she just couldn't handle for such a simple question. Please kindly look into it.

    0 Votes
  • Ch
    Chintahati Mikhail Balqis Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    minta tolong cepat update statement bank personal, takkan nak update pun sampai 3 bulan, sangat x puas hati tentang hal ini.

    bila call maybank suruh print dari transaction pulak, ingat laku ke? takkan nak tggu 3 bulan semata mata nak 1 statement.

    Minta maybank update secepat mungkin ye, sbb akan menyusah kan pihak pelanggan.

    terima kaseh.

    0 Votes
  • Ma
    Mahaliana May 21, 2018

    Pelayanan CS MAYBANK JATINEGARA - Jakarya, Indonesia..pelayanan sungguh sangat jelek, CS-nya jutek, khususnya yg rambut pendek ga tau namanya siapa, lina linu lini ga jelas namanya jutek banget sama nasabah sudah tunggu lama± 2 jam baru dilayanin kapok mau tarik saldo aja sumpah jelek banget nih CS pelayanan Customer Service paling jelek Maybank jatinegara Jakarta Indonesia

    1 Votes
  • Ma
    Mahaliana May 21, 2018

    Pelayanan CS MAYBANK JATINEGARA jelek banget CS-nya jutek, khususnya yg rambut pendek ga tau namanya siapa, lina linu lini ga jelas namanya jutek banget sama nasabah sudah tunggu lama± 2 jam baru dilayanin kapok mau tarik saldo aja sumpah jelek banget nih CS pelayanan CS paling jelek Maybank jatinegara

    1 Votes
  • Mo
    morganmiller May 10, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Hi, i use maybank credit card for more than 10 years. during that time i always make payment on time. i am a heavy user. this few month i unable to make full payment. i make half of minimum payment amount. this is due to the bad economy right now. the company i work for have problem to pay salary. after 2 month maybank start to block my saving account. all the money in there is for my daily expenses. Then maybank pass my case to debt collection agency. this people is very unprofessional and chasing me like Along. they tell lie to make me scare by doing so they hope i will find money to pay all the debt. so they can get commision. they tell me that maybank staff will go to my house and take whatever they can take if i not make any payment on that day. also they tell me i need to go to court within few day and then the court declared me bankrupt.they also tell me maybank staff will go to my office and let my boss know about my debt and suggest my boss to fired me. i know there are lair. they just want the commission. My bos advice me to go to akpk for restructure my debt. than everything is fine now... The Lesson is after 10 years being a good customer when you have a thought time for 2 mounth maybank start maker it harder to you by blocking your saving account. them they make it harder by send Along type debt collector that will hunt you. This is not a complain just sharing my lesson.

    1 Votes
  • Sl
    slenderman Jan 07, 2017

    Calling up the Customer service from overseas is a big waste of time as the Caller is forced to listen to 2 minutes of useless, mind numbing ads. An emergency call is especially THAT, an emergency. I hate that Maybank calling center executive has basically no authority to take any action especially over a weekend and if it coincides with a public holiday the next day. What exactly does Maybank thinks the client is supposed to do over the next 48 hrs while waiting for any action from their supposedly higher up in management? Apparently this is not an isolated case and there is absolutely no improvement.

    0 Votes
  • Ep
    EPK195 Oct 20, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Hi,
    Their customer service is indeed poor and slow.
    To add more, i am frequent user of M2U visa debit.
    Sending currency to India only at specific card.
    June i used such service. But they held my money for two days. Upon calling, asking stupid question, card number, bank name and etc, ends up released silently.
    Recently I want to use service again, now new problem, the option "Amount in foreign currency" is not appeared. Prior belief they have blocked.
    Since three days, 10 calls and repeating same e-mails with screenshots, the receiver and IT guys are duffer. Took them days to say that next response in three days.
    I printed screen in PDF version, all the text appeared in hidden table, and got that last row is not chipped in. Also their page framework size is only limited to appeared text. Even they told our side has no issue. Then its clear cut blocked.

    I certainly disappointed with untrained staff and beating about the bush.
    Willing to make higher complaint, if someone know, kindly lighten me.

    Thanks.

    1 Votes
  • Sh
    Shenbakavalli Ranjan Sep 02, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Attention to whom this concern, action should get taken against this staff.I supposed to open maybank account for work purpose.As usual there were a lot people queing.Then I was directed to one counter (counter 9). I waited quite long and this was so called express counter. Next came my turn, then i asked the staff why I was directed this counter not the inside one.She replied to me rudely that if you want, I send you inside andopen the account with RM250.I merely asked one question and she's getting angry unreasonbly. The staff name is FARADILLA (Sales Advisor)

    0 Votes
  • En
    enl Jul 11, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I think maybank is getting hopeless lately and heading towards a MAS style sleeping management practice. I have been trying to call the customer service for a week more than 20 times without response everytime, except the recorded digital reply " ...high volume... line busy..." What is going on ???

    1 Votes
  • Mi
    Michaelwong12345 Mar 07, 2016

    This bank has the worst customer service ever. Piss off! I called maybank customer service for 5 times a day to look for the same f***ing Ms xxx and they will just say she's not around and she will call you back later. What bull s**t is this? And then I called the second time the other person will say she tried to reach me but I am not picking up. And again, f*** off!! I didn't received any call back. My issue has not been solved and the maybank customer service keep on delaying one day by one day. Wasted my f***ing time.

    0 Votes
  • Mi
    Mie Mohd May 29, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Assalamualaikum dan selamat pagi.

    Saya Muhammad Wira Bin Latip, [protected] ingin membuat rayuan atas kesalahan saya iaitu tersalah masukkan duit dalam akaun Maybank yang bernombor [protected]) melalui mesin cash deposit Maybank cawangan subang perdana bertarikh 27/5/2015 pada jam 02:03 pm sebanyak RM3260. Saya sepatutnya memasukkan duit tersebut ke dalam akaun saudara saya yang bernombor [protected]) atas nama MEGAT HANAFI BIN MEGAT HASHIM.

    Saya merayu agar pihak tuan dapat menyelesaikan masalah saya dengan cepat. Saya buntu memikirkan masalah ini. Saya dah buntu memikirkan bagaimana saya harus mendapatkan kembali duit tersebut. Jika pihak tuan dapat menghubungi orang tersebut dengan segera, saya amat berbesar hati. Saya sudah tiada cara lain.

    Saya sudah membuat laporan kepada pihak Maybank cawangan Subang Perdana tetapi tidak mendapat apa-apa respon dari mereka. Pada tarikh 28/5/2015, saya sudah membuat laporan polis.

    Saya harap pihak tuan dapat menghubungi orang tersebut dengan segera. Sekiranya pihak tuan dapat membantu saya, jutaan terima kasih saya ucapkan kepada pihak tuan dan sekaligus dapat meringankan bebanan yang saya tanggung sekarang ini. Sekian, terima kasih.

    Regards,
    Muhammad Wira
    [protected]

    1 Votes
  • Le
    leviathan02 Jun 19, 2014

    MAYBANK PHILIPPINES WORST CUSTOMER SERVICE AMONG ALL BANKS! I simply asked them update my billing address. AS SIMPLE AS THAT. They asked for a couple of documents to be sent via email. Sure I sent everything they asked of me. Suddenly my card wasn't usable at all. All transactions got rejected. I emailed them a lot of times and they told me since my request was under process, my card won't be usable. Kept on following up thru email & call for SIX MONTHS. NO PROGRESS AT ALL!!! IT'S SO ###!!! When I called the last time to follow up, MY ACCOUNT WAS CLOSED! F*CK THEM

    0 Votes
  • Ez
    Ezed Apr 30, 2014

    Anyone knows which BANK NEGARA complaint email to sent to?
    Thanks.

    0 Votes
  • Ez
    Ezed Apr 30, 2014

    To,
    Maybank customer service
    CC. Bank Negara Malaysia

    To whom it may concern,

    First of all, I called to cancel my Amex credit card, ATM card and check book around 5pm on 28 april 2014 due to snatched thief and my hand phone battery was running LOW .
    A guy assisted me and the phone line was really bad as it was heavy rain.
    Therefore, the line kept cutting off.
    Nevertheless, he told me that my Amex credit card was blocked.
    However, there was a rm50 charge on my Amex replacement. I don't agree and I Asked him to hold and dont replace my card first until I give further notice.

    Yesterday I called to Mbb Careline to make sure there was no illegal transactions during that period until just now. But I found out that:

    COMPLAINT:

    1) I only asked to cancel Amex card but the officer mistakenly cancelled both Amex and platinum visa.

    2) I am totally disagreed that I need to pay rm50 each credit card. So in this case am i going to pay rm100 to get my Amex n platinum visa?
    Replacement of ATM is rm12.

    If the customer officer who made the mistake and blocked my platinum Visa card, he is responsible to replace and pay for the fee.

    3) Maybank the most branches in malaysia can't even waive the rm50 While OCBC service was fast and within 3 working days and replace and sent the credit card to me without any fee.

    4) If Maybank unable to waive the charges, please write and sent me how many Amex points I have, I would like to convert the points to cash.
    Later I would l like to cancel all the current account, credit cards and ATM
    card.

    5) Last but not least, Maybank is TOTALLY NOT sensible at all when it comes to emergency like cancellation of lost card. When i called the maybank hotline for emergency, first whether you like or not, we ve to listen to all the irrelevant commercial sales for god knows how many seconds or minutes, then I ve to go thru about few options only to come to REPORT OF LOSS CARD!!!
    When it comes to emergency one(1) second can save life! And the customer service was damn slow. I know it bcos I called a few banks to do the same. The rest was efficient.
    Maybank sucks!!!
    But later I found out, I need to call ANOTHER option to cancel my ATM. And then I ve make ANOTHER call and to find out i need YET ANOTHER call to my home branch to cancel my check book.
    It's VERY VERY VERY INEFFICIENT in handling emergency case as my hand phone was going to flat. I kept telling there Tele officer but he just can't help me to cancel all at once.

    Even I want to pay home loan, I asked to call home branch and home branch asked to call hotline. This happened for 4 times!!! Can Maybank got everything together????
    I'm really really UNSATISFIED and totally upset with the system and customer service.

    The WORST customer service and the crap system is beyond comprehensive.
    I think it's good idea to cancel all my services in maybank and move forward to another bank.

    This bank is moving backward, I'm sorry to say that.

    0 Votes
  • Ta
    Tay Kim Hai Oct 16, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Greeting,
    Hi Sir, i have out-standing payment to Maybank credit card.
    No payment was may for the past 6 months.
    I have receive call from the lawyer office. 03-[protected].
    I have agree to start make payment on November 2013. Every 6th of the month.
    But the lawyer office was dis-agree. Ask me to borrow what-ever.
    I need help from Maybank for the installment plan in order for me to pay back in 6 months time.
    My card no : [protected]
    I just receive the call again, they force me to pay by this 18th of end of the month.
    If i refuce, they will fresh all my bank account in Malaysia.
    I need help on this... kindly contact me as well...
    Thanks & Regards
    KH Tay --- [protected] / [protected]

    1 Votes
  • Al
    Allen Tan BS Sep 25, 2013

    Has been upset and frustrated to contact Maybank Hotline whether day or night...the line is always experiencing high volume...Really Bad Customers Service and Experience...CEO, Maybank, Ms Pollie Sim, please look into the internal processes...Maybank customer like me find it very hopeless and helpless when needed someone (staff) to attend to my concern on the wrong billing of credit card transactions. Please do something for your customers sake!

    0 Votes
  • Ij
    ijeon Nov 15, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Lousy service at Dataran Maybank!! Called them to ask for a statement transaction error but they keep me waiting for 1 hours more to get the right person to answer my call. I keep calling few times and nobody response amd i try to call their manager since there have manager line in website . What a useless manager ! Just pick up my phone and said same things like his staff and pass by thru another line! 30 mins waiting and no response the manager refuse to pick up my line and cut off my line !!! What a Manager ?! Is this a manager responsible to take care of his customer like this way? At the end, i have nobody to solve my little problem .

    1 Votes
  • Js
    Jscheng Oct 07, 2011

    VERY POOR CUSTOMER SERVICE
    I want to use MAYBANK MONEY EXPRESS, Waited for 30min at the counter and at 3:50pm.
    The counter person after spending all his effort typing and printing tells me that the service close at 3:30pm.
    Why Can't they tell you earlier, I could have gone to other bank who provide better service and in 10min I am done.

    0 Votes
  • Fr
    Frustrated girl1 Sep 24, 2011

    Their changes of transfer limit via Maybank2u is always under maintenance. This caused inconvenience to others who have changed their limit before as we can't transfer the money out during emergency. If they are not satisfied with their website, they shouldn't have put it in place at the first place. I have tried a few times during the past month and it is still under maintenance. Maybe MBB should speed up their work and provide better service. Shame on you!!!

    0 Votes
  • Le
    Lee.H.F Sep 20, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Maybank staff was not trained well.

    I apply maybank credit card at Jalan Maarof recently. The staff even dont have information and knowledge about their own companys credit card. when im asking the services which customer can get cc within 60 min at KLCC still available or not? The staff tell me this services not available now, that was long time ago. I confirm with the staff once more time, but he give me the same answer too ...abit rude.

    Luckyly after this im calling maybank hotline for credit card inqueries and they telling me i can apply and get my cc within 60 min at KLCC and 1 Utama.

    im waiting more than 30 min just for apply maybank 2u online acc online password and pin no at Jalan Maarof...sweat...30 min per customer? so, how many customers can service by only a mbb staff???

    Hopefully Maybank can improve their staff quality.

    This is really serious in miss handling of the customer inquiries and information .

    0 Votes
  • Ha
    haaa Sep 02, 2011

    They block my card, and its was holiday, customer service unable to proide any answer..Maybank just suck blood and no integrity! i close the account and moved on.

    0 Votes
  • 88
    881177 Jul 29, 2011

    The worst ever service... Called them so many times just to know who deducted my money from the bank.. They transfered me to abt 7 to 8 ppl for this query..what r stupid bank.. I just wanna noe whi deducted... but they ask me to register for few things... and than say the line will connect back to them... it takes so long to connect back to them...They can even speak proper english.. Don noe what time of service n ppl are they...

    0 Votes
  • Gi
    giang89 Mar 08, 2011

    Hi, I am a student from HELP University College and currently doing my graduation project which researches on "Customer Satisfaction towards Maybank service in KL". Please help me doing this survey which NOT requires your private information. Your help is greatly appreciated. Thank you very much!

    http://www.surveymonkey.com/s/BRZZDLX

    0 Votes
  • Ta
    takutBank Aug 03, 2010

    Maybebank customer service still the same ten years ago...You cannot get a definate answer or a NATO situation and I always have a feeling that it is dangerous to offend them. But we are force to use MaybeBank because of the company we worked for...
    Hopefully they wake up soon because it is very inconvenient and expensive to do a transfer fund frequently. Anyway Maybank 2u is good but smeared by the pyhsical bad attitude of its workforce.

    1 Votes
  • Is
    Ismail Mansor May 24, 2010

    Maybank really has a low standard of service and their staff was not trained well. You will receive diff version of instruction or info pertaining to 1 case or problem.

    Like my case, more than 3 weeks back somewhere in early April 2010, I discover additional account (AMEX) has been open when I view my Maybank2U, I feel surprise because I had never apply it and immediately I called the customer service and report this matter and at the same time request it to be cancel. The phone customer service officer agreed to take action within 2 weeks. Almost 3 weeks pass and I get a shock when received a phone call from I-Avenue branch and inform me that they received my AMEX card, which has been handed by my neighbor. The card has been sent to 2-5-6 while my address was 2-3-6.

    Luckily the card was at someone who is responsible enough and returns it to the bank. The I-Avenue staff informs me that I can go to any Maybank branch for cancellation since I got no time to go to I-Avenue since it was about 25km away from my office. During the weekend I drop by QueensbayMall branch since my saving acc was open there.

    I received a 2nd shock when the staff told me I couldn’t cancel without surrender the card together. What is this!!!??? Totally diff info again. On the same night I go up to level 5 of my apartment and look for the neighbor to re-confirm which branch had he handed my card to and he confirm he had handed to I-Avenue Branch.

    On the next day I got to take at least additional 1 hour off to go down to I-Avenue to process the cancellation of my AMEX charge card. Again I received another shock!!! The staff at I-Avenue claimed that the card was not with them!!! With whom then??!!??!! I feel really sucks that time...

    So irresponsible... Now I can't cancel the card simply because the card was not with me.
    So who hold my card???? They can't answer me!!!

    I post another question; can they proof me that I had made such AMEX Charge Card application?? Also they can't answer me... So where do they have all my information from???

    Guys!!! Our personal information is P&C, how can they simply use it for their own business matter to meet their sales target on the AMEX!!!

    My journey to I-Avenue from Georgetown and back was almost 50KM and yet this matter has not being resolve. I make another call to Phone banking officer and spoke to AMEX support and this time I really can't control my temper!!! It’s really test me...

    I worn them, I want to see this matter to resolve within 7 banking days as the phone office promise to me to do so. Otherwise I will make a serious complain to their board or director.

    This is really serious in miss handling of the customer information and it was against a bank secrecy act.

    0 Votes
  • Li
    livlorraing Apr 05, 2010

    agree with their poor service, those staff attitude have to change by this century!!!
    I really so disappointed with the maybank Kulai~~
    can't make it...i can't accept to see their impolite face when i wanna asking somethings from them!!!

    MAYBANK IS BAD..because they didn't training their staffs properly and didn't educated them about what is the meaning of the service!!!

    I was going to open a saving account, but in the end i go away ...when i take the number, i was finding where is the counter to show up the number, but in the end, they just call us by using their mouth!!!
    very low standard~~


    the customer service staffs all looked lazy and do not feel like want working!!
    they open a saving account can used around 1 hour ...then doing half see other people doing what thing else..
    very busybody!!!

    their attitudes was horrible bad!!!
    i can't even accept their attitude!!!

    I want to complaint them !!!
    really, other bank also will not let customer feel angry as this!!!
    because they know how to change their attitude and how to improve their service..
    but this branch in kulai's maybank really did not know!!!
    they just thinking they are very proud work as a small staff at there!!
    when saw those rich boss, they'll faster say hello and ask them for anything need to help!!

    Those working in 1st floor staffs, all face looked blackist,
    even they free, they still do not want to work, go to other staff's table and chat there!!!

    REally baD...they never treat us as a customer!!!

    It was so shameful, if let other country people know that Maybank in Malaysia is like that!!!
    I think they also will laugh at us!!!

    MAYBANK

    IS TIME TO CHANGE UR STAFF"S ATTITUDE!
    Do not always step in the same place, has to improve!!!

    0 Votes
  • Mo
    Mohd Hood bin Abdullah Feb 25, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I work in South Africa and recently Maybank has blocked my ATM card when I did not specifically ask them to.
    I've wasted hundreds of ringgit calling and talking to their customer care "executives" since Sunday 21-Feb-10 and numerous e-mails (to which I always get a reply that says "Thank you for your e-mail, we'll revert to you in 3 working days") and until today (Thursday 25-Feb-10) my problem is not fixed!
    I chose Maybank to wire my USD salary as an "off-shore" account in the belief that they are the best in customer service, but I was wrong! The next time I'm going back to Malaysia I intend to close my account and take my money to HSBC (as advised by friends, which I never listened to before but I will now).
    I'm truly disappointed with Maybank customer service, I'm thousands of miles away from home and I can't get cash out of any ATM here. I am losing my integrity amongst friends for borrowing cash from them and not knowing exactly WHEN I'll pay them back.
    Now it's the end of the month & I'll have to pay my rent, I'll probably be thrown out of my apartment by the weekend while the Maybank customer care "executives" enjoy their long weekend!

    0 Votes
  • Js
    Js1979 Jan 30, 2010

    Maybank is bad. I purchased a LCD tv from Seng Heng Taipan and used my Maybank credit card, but the card kept getting error, so i used another card ( citibank ) to purchase the tv. Later i called maybank to inquiry why my card shows error, they said i have been billed for the LCD tv on maybank also... i asked them to remove the charges and they said i have to go back to Taipan and get the merchants to remove the charges . How do you remove the charges if the card was rejected, and how can they charge if there wasn't a slip to be signed ?
    Now after going back to Taipan, and asking the merchants to remove the charges, i called maybank cust care again, but they said call back in 3 days as its slow to update ... So now i have to wait 3 days to know if i am being billed 2 times or not !
    All those with Maybank card, please be cautious!
    What kinda service is this ??

    -1 Votes
  • Ki
    Kinara Resident Jan 08, 2010

    I agree totally with all those with valid complaint.
    I actually face a very serious Customer Service problem at Maybank Giant Kinrara's branch.I took my daughter to Maybank branch to open a savings account. To my dismay i found the security guard taking care of customer service.I inquired on the procedure of opening a saving account for my daughter and the answer i got was " machine rosak" what a joke, what do you expect from a security guard. As i repeat my question the guard directed me to the counter for inquiry. I ask one of the over the counter girl, but she gave me a deft ear.Then I proceed to another counter maned by a man, as expected even worst.
    What can you expect from a third Grade Bank!!.If MAYBANK branches hire these type of staffs then you can surely expect Maybank to loose many of their good customers.
    Wake up and do a check on all your branches before you loose all your customer.
    3rd GRADE SERVICE from Maybank Giant Kinrara Branch.
    I proceed to CIMB to open my daughter's account.
    I definitely will not recommend " MAYBANK GIANT Bandar Kinrara Branch"

    Just be care full with your money.

    Disappointed Customer and Daughter.

    0 Votes
  • Sr
    SRINIVASAN BALARAMAN Dec 30, 2009

    Self sent INR 49, 738 (RM 3800) by Teligraphic Transfer on 23rd December 2009 from Maybank at MALURI, 55100-Kuala Lumpur to my SB A/C No: [protected] of
    AXIS Bank at "Divine Mercy Mansion"
    No: 7/A-42, Karthikeyan Salai,
    Periyar Nagar,
    Chennai-82, India.
    But so far not got creditted in my SB Account.
    Telegraphic Transfer (TT) Referance No: TMAT2312218727.
    Request to take necessary actions for early creditting please.
    Thank you,
    With regards,
    B.SRINIVASAN,
    H/P No: [protected].

    1 Votes
  • Th
    Thung Pik Kian Sep 28, 2009

    I never came across any other banks than Mayban Jalan Tun H S Lee with such a stingy in providing Fast Cheque Deposit Envelope.

    Although they have ONE scan cheque deposit machine, most of the time "OUT OF ORDER"

    When I request a Fast Cheque Deposit Envelope from the reception, always there are 2 malay girls showed their sour face by giving off the Fast Cheque Deposit Envelope.

    WHAT A SERVICE??????

    0 Votes

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