Max Novelty  - paint by number kit not received

I ordered 3 kits in two different orders, have not received either one, now has been 6 weeks. Ordered Feb 2 and 5. I have ordered from them before, but got the materials in a timely fashion. I see that there are a number of complaints in January 18, and I wonder if something has happened to the business
Card was charged, e mail has tracking number that does not work. Have tried to contact the merchant, and have been unable to get ahold of them, busy or not answering.
Will not order from them again, and will post on their site that they are not responsive to customer service issues.