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Cars, Parts & Vehicles

Mavis Discount Tire / false diagnosis

Ma May 29, 2019 Review updated:

First of all, I have a 2015 Kia Forte. They told me I needed new front brakes. The car only had 35k miles on it. I found that peculiar, but went along "with the ride they took me on", $400 worth of service. Charged to my Bridgestone card.

They rotated the tires. I immediately noted a noise or "rubbing" or "binding" on the driver side front tire. My husband took it back the following week He was told that "poor factory shocks and struts" caused the tire wear, and when the tires were rotated to the front, I could hear the noise. We did NOT buy the recommended shocks or struts. that your service manager was trying to sell us and took the car to the dealer. Ironically, there was another gentleman in the waiting room that was told the same thing. The poor guy paid for shocks and struts.

I do have a bent rim, which was not noted by the mechanics at your shop. Yes, there is tire wear. The rim will be repaired by someone who works for the dealership and I will buy 2 new tires. Plus, I will get a guarantee on the rim. This will cost far less than the shocks and struts you tried to sell to my husband.

I would like a refund for the false information, selling brakes to me that I most likely did not need because I got the same song and dance about the "poor factory construction", and I will never, ever bring my car back to this location again.

Margaret K. Bramwell
2015 Kia Forte

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Comments

  • Strut springs do break. Cars break. First major brake job on all cars 30k then about 60k then about 90k and so on.
    People are almost always surprised some get defensive oh not my car. How could that be. The other poor guys comment. Not fair just because you feel a certain way doesn't mean that's what's happening. Good luck at the car stealership.

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