Matrix Keyboards’s earns a 1.0-star rating from 3 reviews, showing that the majority of keyboard enthusiasts are dissatisfied with their products.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
I got a keyboard from Matrix Keyboard from Matrix Keyboards on 26 October
I got a keyboard from Matrix Keyboard from Matrix Keyboards on 26 October . I've been tryin' to check the status of the order. Matrix told me that the item was gonna ship on the 11th of Dec. I never got an email with a shipping notification. But when I checked today, 15 December, there was a generic message sayin' that an Employee got COVID-19 and they'll ship the items when they can. They didn't say anythin' 'bout refundin' people who ordered this item expectin' it by Christmas.
I was so excited to get this product, but this company has absolutely no customer service
I was so excited to get this product, but this company has absolutely no customer service. I should've checked before I ordered, but the only way to contact this company is through an email address, and they don't respond. I made a mistake and entered the wrong shipping address when I placed my order on 09/11/2022. I immediately looked for a way to contact them, but no response. I sent an email, and they said they would respond within 24-48 hours, but still no email. This was all before they even created a label for the product. It was still processing, and I couldn't edit or cancel the order. I even tried reaching out to them on social media, but no response. They created a label and shipped the package, but still no response. Finally, I managed to contact the shipping company, UPS, and paid extra to have it rerouted during shipping. I emailed them asking for a refund because I honestly didn't think I would receive anything, but UPS was able to deliver it to the correct address. The least this company could do is give me a credit or some kind of reimbursement for the extra money I had to spend because they didn't respond to their email. The product looks nice, but I wouldn't recommend or buy from them again.
I bought the 'Clix x Matrix 60% Keyboard' from Matrix Keyboards
I bought the 'Clix x Matrix 60% Keyboard' from Matrix Keyboards. The website said it would ship on December 11th. After I made the purchase, they told me to download a tracking app to follow my order. But I didn't see any updates about shipping or delivery. So I had to email Matrix and ask when I would get my product. They gave me two different replies. One said that they had to shut down because an employee got COVID-19. They said they would restock the keyboards next year and start shipping in four days after their 14-day quarantine. But I'm confused because they emailed me saying the keyboards were in stock when I ordered. Now they're saying they'll send it when it's restocked. And I still don't know when I'll get my tracking number or the product I paid $135.08 for. As a customer, I want them to send it to me right away with a tracking number.
Is Matrix Keyboards legit?
Matrix Keyboards earns a trustworthiness rating of 37%
Be careful. Check reviews and watch out for issues before dealing with Matrix Keyboards.
Matrix Keyboards protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
The website belonging to Matrix Keyboards has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
We found that Matrix Keyboards may be offering games for download. It's important to be cautious when downloading games from any website, as it could potentially be a sign of piracy, which is illegal and could harm the gaming industry. It's crucial to verify the legitimacy of the website before downloading any content to avoid potential legal consequences or malware.
We found that Matrix Keyboards website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
We conducted a search on social media and found several negative reviews related to Matrix Keyboards. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
However ComplaintsBoard has detected that:
- Matrixkeyboards.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
About Matrix Keyboards
One of the key strengths of Matrix Keyboards is its extensive selection of mechanical keyboards. Whether you're a casual typist or a competitive gamer, you'll find a wide range of options to suit your needs. From compact tenkeyless (TKL) keyboards to full-sized models, Matrix Keyboards offers a variety of layouts and form factors to cater to different preferences.
What sets Matrix Keyboards apart from other retailers is its focus on customization. They offer a range of customization options, allowing customers to personalize their keyboards to their liking. This includes keycap sets in various colors and materials, as well as customizable RGB lighting options. With Matrix Keyboards, you can truly make your keyboard a reflection of your unique style.
In addition to keyboards, Matrix Keyboards also offers a diverse selection of accessories to enhance your typing or gaming experience. This includes wrist rests, keycap pullers, and switch testers, among others. These accessories are carefully curated to complement their keyboards and provide customers with a comprehensive solution for all their keyboard needs.
Matrix Keyboards prides itself on its exceptional customer service. Their knowledgeable and friendly team is always ready to assist customers with any inquiries or concerns they may have. Whether you need help with product selection, customization options, or post-purchase support, Matrix Keyboards is dedicated to ensuring a smooth and enjoyable shopping experience.
Furthermore, Matrix Keyboards is committed to delivering top-notch quality products. They partner with reputable manufacturers and brands known for their craftsmanship and reliability. This ensures that customers receive keyboards and accessories that are built to last, providing excellent performance and durability.
When it comes to shipping and delivery, Matrix Keyboards strives to provide a seamless experience. They offer fast and reliable shipping options, both domestically and internationally, ensuring that customers receive their orders in a timely manner. Additionally, they take great care in packaging their products to ensure they arrive in pristine condition.
Overall, Matrix Keyboards is a trusted online retailer that offers a wide range of high-quality mechanical keyboards and accessories. With their focus on customization, exceptional customer service, and commitment to quality, Matrix Keyboards is a go-to destination for keyboard enthusiasts and gamers looking for the perfect keyboard solution.
Overview of Matrix Keyboards complaint handling
-
Matrix Keyboards contacts
-
Matrix Keyboards phone numbers+1 (336) 505-7578+1 (336) 505-7578Click up if you have successfully reached Matrix Keyboards by calling +1 (336) 505-7578 phone number 0 0 users reported that they have successfully reached Matrix Keyboards by calling +1 (336) 505-7578 phone number Click down if you have UNsuccessfully reached Matrix Keyboards by calling +1 (336) 505-7578 phone number 0 0 users reported that they have UNsuccessfully reached Matrix Keyboards by calling +1 (336) 505-7578 phone number
-
Matrix Keyboards address2360 Shasta Way, Simi Valley, California, 93065, United States
-
Matrix Keyboards social media
MyTechBay
4 reviews
Unity Technologies
8 reviews
NewRockies
8 reviews
Newegg
170 reviews
Koder Code Editor
18 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!