The complaint has been investigated and
resolved to the customer's satisfactionResolved Mathis Brothers Furniture — Return Policy sucks
resolved to the customer's satisfaction
About five weeks ago, I went to the store to buy a coffee table, end table, and entertainment unit that matched. Because all of the items were not on the floor and available, I had to order them. What I found out today--because it was a special order, all sales are final no matter what. Even if they do not match in color tone, I have to take delivery. Also, if I had taken the end table and coffee table from the floor stock and wanted to return them because the entertainment unit was not available, there is a 10% restocking fee that is not told up front.
Be very wary of the policy to order the furniture instead of waiting for it to be on the floor and available for inspection. Go to the the customer service area to look at the return policy before looking at any product in the store.