The complaint has been investigated and
resolved to the customer's satisfactionResolved Mate1.com — being billed from this company for no reason.
resolved to the customer's satisfaction
I signed up a few days ago for the $1.95 trial membership. I decided against the full service and I thought my membership would just expire. Instead they upgraded my membership without my authorization and I just found a $49.95 charge on my bank account. I don't want this service and I want my money back. If I missed something on the fine print that is fine, but I signed up for this just a few days ago and they upgraded my membership today it looks like. I just want my money back and to have nothing to do with the service. I haven't even logged in since the first day I tried it. I did find this on the Q & A part of the site that you don't have to log in for:
"◦How do I become a full member?
Any time you try to access a feature that is only accessible to full members, you will be provided an appropriate link to upgrade your membership. You can also click here to become a full member."
In other words it appears they upgraded my account without my authorization instead of letting it expire. I am calling them in the morning and I expect a $49.95 refund.
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