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1.4 301 Reviews

Marshalls Complaints Summary

27 Resolved
273 Unresolved
Our verdict: If considering services from Marshalls with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Marshalls reviews & complaints 301

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12:57 pm EDT
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Marshalls rudeness unhelpfull

My pocket book was stolen in the store, when I went to the front desk to tell them and ask if they can ask there workers too look out for it, she screamed at me, "its not our problem, I dont have time for this #"... I asked for security she said we dont have security, she was downright rude. I shop alot at marshall and I was disgusted how one human being can treat another one like this, where is the kindness in this world gone. I was with my two year old baby and it was very stressfull. One gentlemen helped me a little and looked on the security cameras, but couldnt find me because they said the cameras are not always rolling. What kind of big store like that soes not have proper security. I am going to take this matter further.

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ROGERDARLING
SANANTONIO, US
Oct 13, 2009 6:00 pm EDT

SIR I HAVE SEEN YOUR STORE IN SANANTONIO ISAW THAT YOUR PRICES OF PERFUMES ARE VERY GOOD BUT YOU HAVE N PERSONE TO SPALISHED IN THIS FIELD THAT IS WHY YOU ARE NOT DOING GOOD BUSNESS PLEASE ALLOW ME TO JOIN YOUR TEAM I PROMICE YOU THAT I WILL BOOST THE BUSNESS IN TEXAS SPESHIAL IN BORDER TOWNS I HAVE ELEVEN YEAR EXPERINCE IN THIS FEILD WHOLE SALES AND RETAIL ALSO IHAVE ALSO EXPERINCE IN BUYING AND PRISES SIR PLEASE GIVE ME A CHANCE TO SHOW YOU MY SUGGESHIONS AND ADVAICES THANK YOU MAY NAME IS RAJINDER SINGH MY PHONE NO IS [protected] MY CELL PHONE NO IS [protected]

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Sarah Palin
, SE
Aug 14, 2009 1:43 pm EDT

so elena is a clumsy oaf and it's the store's fault? this is what's wrong with america these days. no one takes personal responsiblity. wouldn't be surprised if you sued cause your fat ### cheek hit the table corner and you have a little bruisey woozy.

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elena
Los Angeles, US
May 04, 2009 12:52 am EDT

well, let me tell you my story.It was friday MAy the 1st. My mom and I went tho shop at Marshalls in Palm Spring location.So we are enjoying our time, and trying some shoes on, when suddenly i hear voice to my right side, saying "Excuse me". I turned my head and see male employee talking to other lady, kinda letting me know to let him go through.SO i started getting up and hit my left (###) cheek on the table corner.The pain was unbelievable and did not go away for at least five minutes. The guy did not even stop and check on me how i was feeling. Now i have rainbow colors on my ###, and i can not sit on my left side.SO tomorrow i am going to call marshalls customer service and complain.My husband actually told me to go back there and show it to the manager but i felt uncomfortable, which now i regret not doing it.

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K
7:45 pm EDT
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Marshalls refund

I have shop at the marshalls in aventura for many of years because I enjoy shopping there. Last week wednesday 3-4-09 I purchase an gift for my mother-in-laws birthday (A dress and an shirt) my mother in law tried on the dress and shirt and told me she couldnt fit it. I came back into the store just to get an refund to puchase the right size for her and as told I couldnt because the tags were off and it had to been worn. Yes, she tried on the dress because I wanted to know if it fit. And of course the tags were off because you cant give someone a gift with tags on them but I did save the tags just in case. I'm very upset because of this, I did leave the items behind, and I lost over $40 dollars. Weither or not if it matters I will never shop at this company again I travel out my way to come to this marshalls. It didnt matter about the money I was going to end up spending it back into the store again and probably even more. Im a front in manager and in this same situation I would have satified the customer. One unsatified customers that tells a friend, or a family is alot of business that could be taken away from this company just for $40 dollars. Is it worth it. Satified the company or satify the customer.

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NYCshopper
new york city, US
Jan 09, 2011 3:55 am EST

you cant always have your way. if the cashier said it was worn the truth is your mother in law tried it on and made it stinky. of course the store was not going to take it bad, no one is going to buy a stinky dress. to bad to sad

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Sarah Palin
, SE
Aug 14, 2009 3:22 pm EDT

what on earth is a front in manager? do you mean front END manager? are you incapable of even spelling your own position? and you expect us to believe your story? get a life, stop thievin' and stop [censor]in' when you can't get money back

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9:13 pm EST
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Marshalls they prefer to break things than to sell it

Well here's the thing!:
I bought a night table at clearance for $90.00 (it was in awful condition! but that was the most they would reduce it, and I bought it)
then I went in again and found the other ones, much smaller, at clearance market at $72.00, they are all scratched and have no hangers, terrible condition..
-so I went with my mom to the Supervisor of the whole store, and told him If he could come and see the tables and lower the price, because of the terrible condition they were in!

BUT HE DIDN'T, he instead sent someone else some dude, who told us they couldn't and that if they were not sold the policy of the store was to BREAK AND THROW AWAY the tables!
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I WAS PISSED! so I went to the supervisor and in front the clients (and very loud) I asked "hey, can you tell me when you will break and dispose the tables, to see how much time I have!" and he freaked out and said TWO WEEKS!

what is this! first of all, the store cannot tell the client that they prefer to break stuff than to sell it!
IS THERE ANYTHING I CAN DO!?

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dlakers
Davenport, US
Aug 14, 2009 1:55 pm EDT

I would have called the cops is she was causing such a disturbance in my business.

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Sarah Palin
, SE
Aug 14, 2009 1:45 pm EDT

i'm with you anticomplainer...marshalls has the rudest fowlest cheapest thievin customers...never knew it was so bad till my better half started working there.

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AntiComplainer
San Marcos, US
Jan 19, 2009 9:21 pm EST

Buy the item. If it's not worth to you the price they're asking, then quit yer [censor]in'. The company destroys the item because their home office will issue them a credit for the full price rather than selling it to you at a loss.

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11:42 am EST
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Marshalls worst customer service

I purchased a dress as a Christmas gift for my niece but ended up giving her another gift, so I took the dress back to the Marshalls store (store 208 on 3855 East Foothill Blvd in Pasadena, CA) where I purchased the dress for return yesterday. The dress had the original tag attached and I had the original receipt of the merchandise. The store cashier refused to accept the return citing that the tag did not match the merchandise. A second cashier stated the same. I was very upset over and humiliated. The manager on duty eventually instructed to accept the return.
Both cashiers had exhibited poor attitude towards me and delivered unacceptable customer service. I had called the general customer service number at [protected] to file a complaint and will also call the district manager after the holiday to complain about this incidence. I was told by the customer service agent was that the store will address this internally as what kind of action they would take. And as me, I will cancel my store credit card and no longer shop at Marshalls from this point on.
In the time of economic downturn, Marshalls may be able to afford losing one customer, but Marshalls future is questionable with this kind of customer service.

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NYCshopper
new york city, US
Jan 09, 2011 3:42 am EST

You are not understanding that the cashier is obligated to check the ticket, and varify that it maches the brand name on the clothing. if it does nto match then it's the managers call if it should be accepted or not. I doubt they were being rude to you, im sure you just get angry when you can't have things your way.

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Elphie
Sierra Madre, US
Dec 12, 2010 6:16 am EST

You can blame all the people that switch tags for us being suspicious.

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6:04 am EST
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Marshalls bias

I work at Marshals part time and I have a day time job that pays well. My Marshalls job is money I use for gas, food and misc. things. I am a minority in the community where I work at, I am in my mid 20's (but looks between17-19). It's already bad enough that when I am at work I am talked down as if I am a little kid but it also feels like I am being watched. So being that my day time job is down the street from Marshalls on my days off from Marshalls after leaving my day job I go to the store to do a little shopping and sometimes bring business by inviting my co - workers to go shopping with me after telling them about a good sale that is going on. Whenever I am in at the store shopping there are two managers and one person at the service desk that all ways makes me feel uncomfortable and gives me looks as if I am up too something. I will give them the benefit of doubt by saying that it is them being bias of my age and "class" versus calling them prejudice. This just comes along with them not knowing me and pre judging me because they fail to know that I do have a college degree and have a decent job. I like working there but when I come across these 3 particular people sometimes it make me want to quite as they make me feel very uncomfortable and not wanted as an employee there. I do not think it’s me over reacting because there are five managers in all and there are only two that I feel are judging me and it’s not just the uncomfortable looks this one particular manager is also rude and unprofessional and instead of being a manager she is shopping, laughing and carrying on with conversation at the service.

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CustomerServiceAssociate
Seattle, US
Feb 18, 2015 1:12 am EST

It has nothing to do with race, gender, etc. The TJX companies are very accepting of all backgrounds and go out of their way to provide a sense of safety and security to all employees. You can complain to HR, but they probably heard a tip from a co-worker or something of the like.

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10:15 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Marshalls - refusal to honor posted return policy without cause

I bought a pair of shoes. I never even tried on the shoes. I didn't even touch the tags and when I went to return the shoes with the original receipt 24 hours later I was refused a return. No explaination whatsoever. The store manager just dumped the shoes in the bag and told me to run a long. I will never shop here again. The store didn't even honor their...

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5:35 pm EST
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Marshalls check denied

Your company "Certegy" denied my check today at Marshall's in the amount of $26.50. As a loyal customer, that has shopped with this company for-ever! I was both embarassed and never recieved my merchandise! I was embarrased to return to the store. By the way, I work for the company in which the check was drawn. As a result, I recieved NO help from your customer service! Certegy could not explain to me the reason my check was denied, other than persisting on telling me about "security measures." Was your company not the reason that customers accounts were comprimised? So, is this your way of making up for your own mistakes? YOUR company is the reason hackers got the accounts in the first place, so now valued customers, such as myself, must suffer? I think your company is not effecient and are a waste of an american service! What a way to treat customers! Judging on your complaints, I'm not the only person that has been treated so horribly!

p.s. Obviously Mr. Lee Kennedy, your president, name given by: Monica #4740... hasn't been reviewing the complaints made by customers.

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NYCshopper
new york city, US
Jan 09, 2011 3:58 am EST

you cant call yourself a shoppr if you have no money to buy the items hahah you suck

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Sarah Palin
, SE
Aug 14, 2009 3:26 pm EDT

your checky checky no goody woody and you are pissed you didnt get your merchandise? you no likey likey then go steal, i mean shop some where else. it's not like marshall's will miss your business that your checks can cover anyway.

loser

ComplaintsBoard
G
4:46 pm EDT

Marshalls not crediting a return after 2 days of purchase

my husband bought a halloween candle and a set of body lotion and soap from marshalls. When I went back to the store 2 days after the purchase to exchange the named products, I was told by the cashier that she can't take them back because these items aren't their merchandise! She was a blonde mean girl, I think her name was Liz... She's always very rude with customers and made me wait for a long period to tell me that she can't take the items back despite the presence of the receipt and the stickers on the untouched items!

This isn't the first time I had to deal with customer service issues at Marshalls!

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saveyshopper1
, US
Feb 09, 2011 4:02 pm EST

Stop switching the tickets to other merchandise any maybe they will be nicer to you. SCAMMER!

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Sarah Palin
, SE
Aug 14, 2009 3:28 pm EDT

awwww she was mean to you...boo hoo. no doubt the lotion was opened and the candle had been lit. and you expect the store to eat the loss.

loser

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1:50 pm EDT
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Marshalls unfair employee hours

Well I am an employee at Marshalls and I must say the way they jerk around their employees cannot be right. I have been working at this same location for a year and a 2 months so far and as time went by they (management) are trying to save money by doing things that are to me and other fellow associates very unfair. Such as: we close the store at 9:30 and usually we leave at 9:30 or sometime very close to then and I always work 4-9:30 since the opening of the store and never had to take a lunch which is 45 minutes long and now after a year they are telling us that we need to take lunches out of the blue just because they want to save money but yet they want to hire more people although myself and fellow associates beg and beg for more hours but we never get more hours. I just want to know if this is right and I'm just over reacting or if we are just sitting back as we get screwed over. If anyone has any info on this kind of stuff comment on it. Thank you!

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cc19
, US
Jan 05, 2023 10:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It is really sad what i experienced as an employee of Marshalls Commack NY during my two-year duration.I was severely bullied by a group of employees and management ignored my verbal and written complaints seeking resolution. i was one of their top employees meeting and most of the time exceeding monthly goals and held the top spot in employee feedback customer satisfaction surveys. I showed up to work happy each day and worked hard. i was always eager to take on tasks and learn new things in spite of how i was being treated. the bullying situation reached extreme levels in which i contacted human resources for help. they too ignored my complaints. i finally left a two-week notice and then never returned. very sad and disappointing. they condone unprofessional bullying behavior and could care less the effects it has on a person. they create and encourage a very toxic work environment at this store.

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Alexandria Kennett
Williamstown, US
Jan 02, 2015 4:45 pm EST

I had paid for my merchandise with gift cards and cash. When my license was found they gave me store credit instead of my cash back.

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marshalls topdpg
, US
Jan 13, 2016 1:53 pm EST

I tried to post what happens but the wont allow certain words are forbidden so they are controlling. time to move on. no freedom of speech here.

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Marshalls top dog
, US
Dec 30, 2015 7:57 pm EST

Ive been with marshalls for almost 5 years now as pt time associate. I get on average over 30 hrs a week. I have heard if u can get that many hrs, like over 1, 200 a year that puts u in the full time bracket. little something I know from a higher up. the catch is that when u get a packet of information for health insurance that makes u full time. so send it in. Im waiting. New assistant manager doesn't do much and makes mistakes too. not my fault Im waiting for the mail next month. This is the little things no one tells u. don't mention it to management, they will watch your hrs. Ive known this for a few years but had to wait for the opportunity to add up the hrs. now was my chance. We have all new managers so the right hand doesn't know what the left hand is doing. ha ha ha

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raymond bennett
San Diego, US
Nov 18, 2010 4:34 pm EST

im being so mistreated when i shop in marshalls to where its carzy they salk while im shoppin they disrespect me in every way possiable raymond bennett [protected]

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CustomerServiceAssociate
Seattle, US
Feb 18, 2015 1:05 am EST

I work for TJX companies. You said you gave your license and you only got store credit; which means you returned without a receipt. We can't give you cash back because we don't have a receipt proving you didn't steal the item. Most places won't even return without a receipt, period. We're one of the few stores that do, even though the majority of those returns without receipts are stolen goods. (But don't let that last comment influence a shoplifting and returning spree. We have cameras and we do report all misleading activity to the local police.)

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What's wrong with you?
Coldtown, US
Jan 02, 2015 6:50 pm EST

What you be speaking about? Your passport has you photo too.

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Marshalls Associate
Tucker, US
Sep 12, 2014 8:34 am EDT

I to agree with all of the other complaints concerning the hours. I work in Atlanta, Ga. and I am part time and have been getting 20-25 hours per week part time. Now since new management has come in, I am getting less than 20 hours per week. All of a sudden, the associates who have been there the longest and do a good job cannot be worked over 20 hours per week. I also request more hours and the only way I will get close to 20 hours is if one of the new hires call out, then the management team will call asking if I can come in to work, even when I have requested off to handle business, they have called and asked if I really need to be off. The management will also schedule me every weekend and the new hires will be off every weekend, when they were primarily hired to work weekends. I do not have a problem with working weekends, however weekend hours should be rotated between all of us and not the associates who have been there the longest and who have responsible work ethics when it comes to getting the job done and doing whatever is necessary and required to get the job done. I attended a service anniversary luncheon and the district manager spoke about how they care about the employees, how we are family and spoke about the open door policy etc. This district manager never comes by in the evening or at night when most part time employees come to work. I feel if you really care about the associates that work in the district you are responsible for, you should at least make the effort and take one evening out of the month to talk to the part time employees to listen to our concerns. This company talks about company values, but do not practice what they preach. It would be nice to work for a management team and district management team who would listen to concerns and attempt to make some changes. All of the associates have talked about how the store is not the same since the old management team left. The old manager was a hard worker and would listen and act on associates concerns/problems.

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DillRoders
Franklin, US
Aug 30, 2014 12:56 am EDT

I just put my two weeks in, because of the job as put me into a major depression. They put me into two departments such as Men's and Kids + shoes then also as a back up cashier. I finish every night ready to break down crying and sometimes I do in my car. Our tjx applications are low so management posts emails from upper management asking why that is with demeaning asides. They are at the point where you will get written up for not asking the Customer if they want to open the tjx card, the tjx access card, if they want to buy any gift cards, and then the survey. The full time employee's, coordinators, do little work and often leave the place a wreck for the night crew to clean up. I want any potential employee to think long and hard before apply to any tjx store because after working there a year it has all gone down hill.

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Mznandy1961
, US
Jun 13, 2014 12:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My availability says anytime but I only get closing shifts. What's worse is the store closes at 9:30 but we leave at 11:20-30pm I get home so late n without a lunch. The schedule is very unfair n we have a big store but they only put one person to recover the woman's side n the mens. It's taking all night for us to leave and the buses come every hour when it's that late so when you miss it your out there in the middle of the night waiting a hr for a bus. It is very scary n dangerous when your a female alone at a bus stop.Even if your finished with your department they still won't let you leave. There is several times I asked for help n get a response of "I'm tired too, I have been on the register all day" (with attitude), that's a slap in the face when I'm breaking my back. This job is very abusive toward their staff. At least the store manager Brad listens. This is store #723 Koop city NY (baychester).You want the truth stop with the surveys that we won't fill out n give to a manager so they can read. Send someone to talk to us in a private room n that's where you'll get the truth if anyone cares. Please help us.

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4:27 pm EDT

Marshalls treatment of employees

prejudice, tired of robot attitudes, dont understand or care about situations involving a persons personal life. threatens to fire indivdals because they arent able to stay after a certain time. when they rely on another transportation to pick them up.

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Tiz929
Baton Rouge, US
Nov 29, 2010 2:10 am EST

They force employees to work under dangerous conditions. They belittle their employees in front of customers. They use threats to force employees to quit so that they can get rid of employees who have been their and are making more than the minimum and hire workers so that they can pay them at or below the minimum. They also schedule less employees per shift and make the employees who are there work until 12 am to clean the store perfectly after they've let the customers destroy it and only had 1 employee there to clean all day. They use their employees to the breaking point. They are a fortune 500 company but they can't hire a cleaning crew. They expect their cashier to clean the disgusting public restroom. They don't care about the safety of their employees, they've made the employees restroom and restroom area accessible to the public.

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n body
, US
Feb 22, 2010 11:52 pm EST

same thing happening at the Las Cruces N.M. store

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6:43 am EDT

Marshalls not crediting the right returns, marking the wrong ones

I spend quite alot of money at your store and when I went to return the things that did not fit me, a new employee had scratched the items I was returning off on my receipt so bad you couldn't even read what the item was which normally wouldn't have bothered me but some girl said here lets switch registers and when she stepped in she started all over and he had marked the wrong items, she of course got the right ones but than when I went to return the things he'd marked off they refused to take it back, which I mean I drop close to 2 grand a month.
It was very unproffessional and rude, and then they said to go home and try to find the right receipts which I had in my hand the first time I went in there, he just marked them wrong, and by the time I got back there they wouldn't credit my card because I was a day over the return policy which was their fault. I'm talking close to 400.00 that should have gone back onto my credit card not a damn gift card. and to add insult to injury, Last night I spent another 300.00 and when I got home and looked in the bag 5 items were missing. I called them up right away and was told there is nothing they can do about it,
This Ladies and Gentlemen is NOT GOOD BUSINESS!

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LOLITSMIRA
Hemet, US
Aug 27, 2009 11:59 pm EDT

TODAY I WHEN TO THE STORE TO EXCHANGE A TOY AND SHOES THE SHOES WHER TO TIED FOR MY TODLED TOOK THEM BACK AND THEY, , HAD THE RECIEP AND TH TOY WAS DEFECTED THEY, , TREAT ME SO BAD LIKE I WAS STELING THE ITEMS MANGER SCREAM AT ME INFRONT OF MY CHILDREN FELT REALY BAD WHAT CAN I DO? HELP

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CustomerServiceAssociate
Seattle, US
Feb 18, 2015 1:25 am EST

I work for TJX companies. 1) We're extremely strict about the return policy for a reason. You shouldn't have left the store that day; in fact you should have returned earlier, not at the last minute. 2) We don't return items that are listed on the receipt as already returned (duh). When we scan the receipt, items that have been returned will come up as red. The reason why they refused to return the items is that they came up as red/returned; has nothing to do with them being crossed out on the receipt.

However, the 'missing 5 items' should have been spoken about to the manager on duty and at the very least returned on to method of payment.

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saveyshopper1
, US
Feb 09, 2011 4:07 pm EST

Seriously... a manager screamed at you! Grow up! I have never been in a store and heard a manager scream at a customer, you are lying and you know it! Nobody feels bad for you, and perhaps you could use spell check before you post so you don't look so stupid!

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1:03 pm EDT

Marshalls discrimination

I have been working for marshalls more than 10 years ever since a new manager came in all those workers that have been working their for the longest have been cut off in hours and all the new ones that have come in have our hours. — im a full time worker now I dont even make it for the half time. We have been told that if we dont like the hours she will fired us/or we now what to do! Im tired of her accuses against me
Im a hard working person I dont deserve that treat.
With this new situation with the gas going up I need my hours!
It has been unconfortable for me and my others friends to work their we onced enjoyed working for marshalls but now we dont?

All we ask is for her to respect our hours.
Im a full time worker not a half time worker.

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jay
,
Aug 08, 2008 4:05 pm EDT

Ive worked for tjx for 5 yrs in des moines ia im now with tj maxx, that is the nature of the bussiness, but if you dont like it instead of complaing on here contact your district mng or regional vp, that is what the open door policy is for. if you are considered full time, they are required to give you 30 hrs a week so i would contact an hr person or the better busniess burea

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1:17 pm EDT

Marshalls overpriced item

I was shopping in Marshalls, looking for a deal of course. I happen to find a nice blouse for the price of $7.99, an decided to buy it. The shirt was size XL and another in a smaller size was marked 16.99. I figured it wasn't right so I took both to the register with me. I asked the cashier if I could get the smaller one for the same price and she had to ask her supervisor. I said ok. When the supervisor came back she said that the 7.99 price was wrong and that I would not be getting that shirt for 7.99. I asked her why two different prices and she couldn't explain why. From my understanding and being a bargain shopper for quite some time, you sell the product for the price marked, not what you think it should be. You as the supervisor should check prior to, that your section is ready for the customers. Me being the customer I expect to pay the price I see, I would have taken the larger size for 7.99 and left the smaller one for 16.99 in the store. I asked to speak to the manager. Once the manager came over to inspect the situation he had agreed to sell the blouse for the price marked. I said thank you and went back to the register. Not even 2min later the manager come over and said "let me see that shirt" I gave it to him and he took it back to the supervisor and they discussed something that I have no clue of, he came back and said I can't sell you that shirt for 7.99. I asked why and all he could say is that's not the price. I tried to get him to understand that the price is here in black and white, whats the problem. Their manager said once again that its not the price. I said if it rings up for 7.99 then I will buy it, he said no you won't and told the cashier not to sell the shirt to me. At this point the whole store is watching and I am very embarrassed because the manager was really loud with me. If the NSN numbers match on both tickets to me thats a store problem, not a customer's problem. After all this the, shirt wasn't even worth it, but I would like to know the procedures for mis priced items? I really didn't appreciate the huddle that the manager had with out me. I also didn't appreciate being made a fool of for something that I believe is right. Just want an apology and to know how "Mashalls" really should have handled this situation.

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Elphie
Sierra Madre, US
Dec 12, 2010 6:23 am EST

Give them a break. You probably switched the ticket yourself and now are [censor]ing because you couldn't get away with it.

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AussieMum35
, AU
Aug 06, 2010 9:24 am EDT

I agree with TJ...if you expect to pay the price you see the pay the price on the item you plan to take home. The customer DOES NOT have the right to expect a discount on ticketed price unless otherwise advertised, regardless of how many similar discounted items are in store.

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TJ Maxim
rockville, US
Feb 18, 2010 3:17 pm EST

You make me sick : "From my understanding and being a bargain shopper for quite some time, you sell the product for the price marked, not what you think it should be. You as the supervisor should check prior to, that your section is ready for the customers. Me being the customer I expect to pay the price I see" You either pay the price or not. The store is too understaffed with too much merchandise to make sure everything is correct. The double check at the cash register is necessary.

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jay
,
Aug 08, 2008 4:59 pm EDT

its impossible for us to check every single item to see if the price is correct, however at the moment he should have sold it to you for that price. but it does happen when like items are different prices. This usually happens with marked down items, and they actually are different prices. its not just the style number that matters, its also the week number, if the same item comes in at different times they will be marked down at different times, because we dont not have "sales" and it would kill our inventory if we marked everything down at the same time

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H
1:32 pm EDT

Marshalls dirty comforter

While in Florida, I bought a comforter set for my home in DC. I was quite pleased to find a set of this specific color (dark maroon) and I did not focus on that the tear in the packaging possibly meant that the item had been returned. When I unpacked the comforter, I found four whitish stains like finger prints in the middle of the spread. I wrote asking that Marshall's find the same comforter for me to exchange or refund half of the $70 price. Customer service suggested I cruise Marshall's in hopes of finding a replacement (totally unrealistic) or return this one, after stating they never sell dirty merchandise. I know they don't check their merchandise and don't really care if customers return as I doubt that I ever will.

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CustomerServiceAssociate
Seattle, US
Feb 18, 2015 1:17 am EST

I work as a cashier for the TJX stores, and yes, WE DO CHECK EVERY ITEM. We're very particular. As long as you have your receipt and we can call the previous store you bought it at, which number is listed on the receipt so we can verify your story, you can return it for a full refund. Otherwise we can't because it's considered used.

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Sarah Palin
, SE
Aug 14, 2009 1:29 pm EDT

What's totally unrealistic is you're thinking Marshalls acts like a mail order store, which they aren't. What they ARE is a DISCOUNT store, they acquire mass LEFTOVERS and CASTOFFS from name brands. Their return policy is probably the most liberal out of every retail store in the world. Save your receipt and you can return it.

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11:28 am EDT

Marshalls horrible customer service, long times

Please let me share my horrific shopping experience at Marshalls in Bay Plaza on Tuesday, 4/15/08. The store was in absolute disarray; clothes and shoes were strewn all over, clothing racks blocked merchandise displays, and shelves were completely empty. At 8:20pm, I went on line to buy a pair of shoes. There were only two registers open and more than 20 people waiting in line. I went to customer service and asked to speak with a manager about this. I was first told by a sales clerk that the assistant manager on duty, Martin, would not come over, but didn’t give a reason. He finally did come, nearly ten minutes later. I expressed to him that the length of the line was unacceptable and suggested they open additional registers. Martin was incredibly belligerent, saying "that's all the people we have" and I would have to "wait in line like everyone else." Never once did he apologize. He was so argumentative; I was embarrassed in front of the other customers. He was hesitant in giving any information about the store's general manager when I asked for it and then told me I was threatening him! I ended up waiting in line for a total of 25 minutes to buy one pair of shoes, at which time there were now 33 people in line and still only two check-outs open. The way I was treated was unconscionable. Needless to say, I will not be returning to Marshalls in Bay Plaza.

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Elphie
Sierra Madre, US
Dec 12, 2010 6:27 am EST

Really? You really can't just wait your turn? Is it REALLY that hard? C'mon! its not our fault that we're' under staffed sometimes. Patience goes a long way. If you don't wanna wait for the shoes... don't get them.

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TJ Maxim
rockville, US
Feb 18, 2010 3:19 pm EST

[protected]

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simon
,
Nov 29, 2008 7:01 pm EST

just got back from marshalls, the service is so bad and they won't give me the complain number.
does anyone know the marshalls complain hotline?
thanks

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A
4:42 pm EDT

Marshalls lude and provocative language

While shopping in the store, I overheard two employees discussing their sex lives in explicit details while "tagging" the clothes in the children's section. One employee was going on about how he would like to perform sexual acts on the female employee and the female employee went on to say that she was viewed as a "goodie doo" when she had in fact had sex with her former boss. It was a revolting discussion and was offensive to myself and my two boys who were shoping with me. Their were other parents around that area, and the two just carried on as if it wasn't a problem. I will never shop at the store again because of their vile mouths. I was utterly disgusted by such conduct in a department store that holds brand names.

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JobinMarlena
Fort Walton Beach, US
Mar 01, 2014 1:30 pm EST

AnnMarie, based on your other reviews, I highly doubt that this even happened. Maybe it was the voices in your head.

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Gerald G.
,
Apr 04, 2008 4:47 pm EDT

I would like to not only support your text but agree with it. I have visited that store before and have overheard the employees as well as the perceived management engaging in inappropiate conversations regarding personal matters (that should not be aired). They ought to be ashamed of theirselves, yet they haven't the decency to stop. Hopefully people will recognize that it is rude and no one wants to know about what goes on behind closed doors. Seriously!

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4:02 am EDT
Resolved
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Marshalls customer humiliation

I was trying to return a black down jacket at Marshalls Gaithersburg, MD last night. I bought the jacket at the end of February & on a 15 minutes to kill day. After I came home, I hung it up in the closet. When I tried to put it on several days later. I realized the jacket smelled & looked filthy. However, I did not have a chance to return the jacket right away. When I tried to return my jacket, I was being laughed at & accused that I am the person who is so cheap & tried to return a jacket that I wore it for some times. All of this humiliation was due to the fact that I did not take time to examine the jacket carefully when I bought it.

I am a professional, living OK, with a mid $70K salary, Currently, I have a nice selection of winter jackets & coats in my possession...

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Susan G Washington
Winchester, US
Jun 21, 2013 7:31 pm EDT

Buyer beware! Next time you won't be so stupid. Really?! You've GOT to be kidding me?! Company's don't sell worn, smelly clothes... And IF, BIG IF... Somehow, someway something ends up on the salesfloor and the person purchasing it DOESN'T have a clue that they're purchasing a coat like this... Then they deserve EVERYTHING they get.
No one feels sorry for you.

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ohreally
,
May 25, 2008 12:35 pm EDT

""""All of this humiliation was due to the fact that I did not take time to examine the jacket carefully when I bought it."""""

There you go! Who would purchase a jacket, only to realize days later? that it smells and looks filthy ? You didn't realize this when you were considering purchasing it?

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ohreally
,
May 25, 2008 12:31 pm EDT

Why didn't you complain to the store manager right then and there?

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CFLincoln
,
May 20, 2008 11:42 am EDT

My 13 year old daughter and I were shopping in Marshalls in Pearland, Texas and the African American girl behind the counter refused to wait on us because we were anglo. I tried to file a complaint with Marshalls but they have no way to do so on line
DO NOT GO RACISTS

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H
12:00 am EST

Marshalls terrible customer service!

I bought a gift for my friends from Marshall and the size did not fit her so I wanted to exchange it. I took the product to new Marshall store in Cascade station near by IKEA in Portland OR. Since it was a gift I took out the price ticket. When I was returning the gift to the store all other tickets was on it except price tag. I had the receipt with me as well.in Return section the representative called manager, Harvey, and he waited me at least 20 minutes and later he told me that the product was not theirs with very rude way and pointing his finger to me he told me that he is going to give me the price of product but he told me that I'm liar. I felt very upset and angry and told him that I do not need his money and I took my gift and left the store. It was unbelievable I never seen bad customer service like that. I never will shop in any Marshall stores again. I'm planning to escalate this issue to Marshall Department store executive level as well.

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Reviewer32022
,
Sep 09, 2015 10:51 am EDT

I purchased a sweater on 9-4 I used my Debit card, I checked the bank and the amount was taken from my account on 9-5.
I returned the sweater because it was not a true size on 9-9 and was told that I couldn't get cash, It had to be put back on my card.
I am sure it will take a week or so to receive my money back, All this time Marshall is using my money.
I will never shop there again.
Even Wal mart give you cash back when you use a debt card.
Marshall get with the time.

Valerie
Valerie
, US
Aug 19, 2008 5:41 am EDT

I went into a Marshall (Stafford Plaza, 11830 Wilcrest Drive, Houston - Wilcrest Dr., TX 77031

[protected] )in Houston, TX to return a silicone steaming pot I had bought a week earlier only to face the most blatantly rude customer service from none other than the manager of the store, a miss Cathy. Not only did she speak to me in a loud and nasty tone (my 15 month old started crying, thats how loud she was) she actually laughed in my face when i said i would like to speak to the manager. 'Do you see this (pointing to her name tag) Hon, i am the manager, get it?)' And it was not the fact that I was returning something that made her turn nasty, she was nasty from the very second I approached her. Not sure if she was having a bad day or if the fact that I am a 1st generation (thus obvious) immigrant was what caused her behavior.

I have never experienced such hostile and downright rude behavior. If a manager behaves in such a way, I cant begin to imagine what employees under her must be doing. And just for your information, my husband returned the same pot at the very same location later that night without an issue. Maybe his being a Caucasian and not brown like me had something to do with it all? I am disgusted and will not be shopping Marshall again.

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john
, QA
Feb 09, 2008 4:26 pm EST

I had bad customer service experience in Marshall store in San Diego before but what you experienced is really bad and if I were you I would sue the store manager, Harvey, and the store as well attaccking your personality. Customer deserves a service not accusation!

John Callahan

ComplaintsBoard
B
12:00 am EST

Marshalls store did not handle an upset person!

I was in a Marshall's Department Store on Monday evening December 17 around 8:30 pm and was shopping when all of a sudden a black man age around 23 came from the back of the store yelling profanity of all kind. He would walk a little the stop and turn around and point to the back of the store yelling. I was not sure who he was or who he was yelling at. This went on for several minutes as he was approaching the front door. Several times he would stop and turn around and point, but was constantly yelling profanity. I was very nervous and wanted to get out of there. No one in the store did anything. I ask as I was leaving if the manager had called 911. The employee I spoke to played it down and said she really did not hear anything. I said"How could you have not hear it, he walked right by you". She was really not concerned. I would have felt a lot better just knowing that 911 had been called just in case he came back. He may have been an upset customer or an employee, I did not know. I do know that I will be very careful gong back in there. I spoke with another customer as I was walking out and she was upset, too. She was trying to get out quickly. Just no response was not accepted as a customer. Just asking like it did not happen did not make me feel safe and want to shop in there again.

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TTJay
Olympia, US
Oct 15, 2022 7:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hey Becky/Karen, just ignore him. He was not paying any attention to you and it sounds like you were the one following him around the store, and you were trying to create a problem. It sounds like you were intent on getting him killed by saying...oooh a Black man is talking loud...me sooo scared someone come and rescue me because me... so fragile.

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TTJay
Olympia, US
Oct 15, 2022 7:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hey Becky/Karen, just ignore him. He was not paying any attention to you and it sounds like you were the one following him around the store, and you were trying to create a problem. It sounds like you were intent on getting him killed by saying...oooh a Black man is talking loud...me sooo scared. It sounds like the man may have been having a mental episode.

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rattygrock
Phoenix, US
Feb 25, 2010 10:30 pm EST

Miss Palin,

Your accusations and perceptions of Marshalls employees are unexcusable. You stated in your complaint that Marshalls employees "are simple highschool students", when you can't even use the word "hire" right. I am an advocate for Marshalls employees, and I am in the process of receiving a Masters in Communication. First before you make comments about other educational backgrounds, maybe you should do some perception checking and accept that associates are chosen based on the required criteria of being examples and the faces of a high standard company. If you were born with a silver spoon in your mouth, congratulations, but most people are not and have to work for the finer things in life. Maybe you should apply at your local Marshalls and you'll see that the culture of these stores makes the company. Best wishes to you and your silver spoon.

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mrenab2009
Seabrook, US
Nov 27, 2009 7:46 pm EST

I dont know where u people live, but im very sorry u had the experience that you did! Down here in Texas we aim to please our customers! Some of these Managers would not have a job if they worked here. There is some people that make up things about retailers if they dont get what they want. Some people complain just to get something for nothing! If u have never worked in retail, u just dont dont understand! Yes, there are really people who get treated bad by some retailers, but dont think for a second that all stores are like that. Some of us treat people the way we want to be treated if we were in a store spending our hard earnd money! Dont make us all look bad!

Thanks,
Marshalls in TEXAS!

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Devasha White
Brooklyn, US
Oct 21, 2009 12:01 am EDT

Devasha White
939e103rd st
brooklyn ny
11236

Dear Marshall Corporation

Hello my name is Devasha White, and i am a Marshall for several months now, and with in the last three months i been getting horrible customer services . When every i go into the store i am dealing with attitude from the employee by the name Sharee who work the layaway department. I have spoken with the store manager by the name Jonna about her behavior she told me that she would talk to her about her behavior, but her attitude remain rude. I feel as a customer i should be treated with respect when i i am spending my money the store is locate at the gateway mall in the Brooklyn section of New York for further information i can be contact at Devashawhite@yahoo.com

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Sarah Palin
, SE
Aug 14, 2009 3:37 pm EDT

why you dumping your problems onto marshalls? call your bank you loser, this isn't a marshalls issue, it's a loser customer issue!

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IcyInAtlanta
Atlanta, US
Jul 03, 2009 11:44 pm EDT

Marshalls customer service is poor because they higher people who are willing to work to pay their bills. They live pay-check to pay-check and lack SERIOUS customer service. Most of them are simple highschool graduates who couldnt work hard enough to get a college degree. It is a sad reality and I cant stand people who are in denial of this truth.

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Fitting Room Diva
Galveston, US
Jun 25, 2009 12:17 am EDT

I am a Marshall's Associate in Texas. I agree with the other Associate, Marshall's cares about their customers. I do agree that there are some associates that don't care about their jobs. However, without the customers, Marshall's would close down and we would be out of a job. In orientation, we associates are told that Customer service is very important. Even if the customer is rude, we are to smile, be polite and try to help the customer out as best as we can. I work in the fitting room and have to follow procedures according to store policies. This is due to customers doing the switch the ticket game on garments or trying to get the five finger discount. Customers complaint about the procedures I have to follow and I kindly let them know it's my job, I have to follow rules. Hello, do they not have rules at their job? So Shop on people and be nice. God Bless you all.

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Marshalls for life
Hicksville, US
May 16, 2009 10:22 am EDT

I work at Marshalls out of ft wayne indiana, and have for a very long time. I work fitting room and do freights on monday and thursdays. I highly disagree with the last comment that was posted! I would hope and pray that you are not a marshalls associate. We treat our cumstomers with the upmost respect. It is all about the custumers, and they are never wrong. I can't believe the complaints that I have read from you all. It amazes me that the employees and managers from the other stores would do such a thing. Losing business is never a good thing, and for them to jepordize that and flaunt it is depressing. At our store, we love our customers and help every single one of them anyway possible. We have an amazing staff that would do absolutely anything to make sure our consumers are satisfied. I don't think we have ever had situations like what I have read from you guys, but I know that if we were ever put into any of those, our managers and staff would take care of you. With respect and the service that you expect and deserve. About the fiiting room, there is supossed to be an attenate in there at all times, and no men are allowed to even look into the womens section of the fitting room. I know that that is policy, and I would definately be taking that up with corperate. Employee are not, that is not permitted. I am very sorry to hear about the bad experiences that those Marshalls have given you, but I gaurentee that the Marshalls out of Ft. Wayne Indiana will help you in any way, and make sure you have a fun and enjoyable shopping experience. After all you wouldn't want to miss out on your "SHOPERTUNITY".

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willyouwalk
little, US
Jan 14, 2009 4:02 pm EST

Not trying to bust anyone's bubble but Marshalls does not care about these complaints and losing customers. I honestly know from experience. look at it like this, lose 1 but we gain 1, 000. so just get it over, there are crazy people out the with no sense at all and for the first person who post the complaint about you felt scared! really? no one drug you into marshalls and forced you to shop... and mainly all you all do is complaint so you can get something THERE for FREE!

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12:00 am EST
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Marshalls hostile, downright rude behavior

I went into a Marshall (Stafford Plaza, 11830 Wilcrest Drive, Houston - Wilcrest Dr., TX 77031

[protected]) in Houston, TX to return a silicone steaming pot I had bought a week earlier only to face the most blatantly rude customer service from none other than the manager of the store, a miss Cathy. Not only did she speak to me in a loud and nasty tone (my 15 month old started crying, thats how loud she was) she actually laughed in my face when I said I would like to speak to the manager. 'Do you see this (pointing to her name tag) Hon, I am the manager, get it?)' And it was not the fact that I was returning something that made her turn nasty, she was nasty from the very second I approached her. Not sure if she was having a bad day or if the fact that I am a 1st generation (thus obvious) immigrant was what caused her behavior.

I have never experienced such hostile and downright rude behavior. If a manager behaves in such a way, I cant begin to imagine what employees under her must be doing. And just for your information, my husband returned the same pot at the very same location later that night without an issue. Maybe his being a Caucasian and not brown like me had something to do with it all? I am disgusted and will not be shopping Marshall again.

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Judy Hunter
,
Oct 06, 2007 12:00 am EDT

I purchased a bracelet 6/16/07... I did not wear it immediately but when I did, it broke--literally fell apart. On today, I finally got back into the store with the bracelet and was told nothing could be done. Two reasons were given: 1) I bought it 4 mos ago and, 2) it is not Marshall's problem if it broke. I shop there weekly, I have tons of receipts to prove it. I was merely asking for a shopping card so that I could recoup my loss, which was $39.99 plus tax. For the record, I have taken jewelry that broke back to this store before and there was no problem. My issue was handled by the manager who lacked in my opinion appropriate training in handling customers. I am sure I will continue to shop at Marshall's but not in Baytown, Texas anymore. Thanks for the opportunity to state my problem.

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LMAO
Bronx, US
Dec 10, 2010 5:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

"I finally got back into the store" and "I shop there weekly" --- if that is the case, why did you wait FOUR months to return it? It seems like you enjoyed the bracelet for the life of it and then tried to get your money back.

Having worked in retail for many years, the 1st reply is correct. You bought it four months ago, usually there is a policy regarding how long returns can be accepted, and returned it in un-sellable condition. We have no obligation to take it back. Period.

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Academie
Hammond, US
Mar 29, 2010 11:28 pm EDT

Returns are made at the associate's disgression. If the store can not re-sell it then they don't HAVE to take it back and usually don't. This is clearly stated in the return guidelines which can be found online. This is especially true if it has been 4 months! Even if they had taken it back you would only have been able to recieve in store credit, which is also stated on the receipt. But I am sorry that the manager was rude to you... there seems to be a lot of that going around at Marshalls nationwide.

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Academie
Hammond, US
Mar 29, 2010 11:25 pm EDT

I'm so sorry you had to go through that! I'm a Marshalls employee (In Indiana, though) and I just have to say that the behavior of the managers (there are usually 3 or 4 to each store) absolutely does NOT reflect the behavior of the other staff. Our GM is a vicious, tactless, rude woman (not to mention a few four letter words I'm thinking of) and everyone on the "team" pretty much hates her. Not only is she disrespectul and downright abusive to her staff, she also treats the customers in a shameful manner. If you have a complaint, you can ask staff at the service desk for the district office number and they can't refuse you. Or you can just call the corporate number which is 1-888-MARSHALLS.

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PshhNoThemeSong
, US
Aug 19, 2009 9:39 pm EDT

Marshall's doesnt have a theme song.. what kind of store doesnt have a theme song !

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Bella
,
May 14, 2008 12:49 pm EDT

I would fear for my safety if I had to work in this store! I have been in there 3 times and that is 3 times too many for me. The times I was there I had watched people shop lift, a woman's purse was taken out of her cart and the person ran out of the store and was gone in a matter of minutes and some other nutty stuff happening! I will say the the people who work in this store should get hazard paid. The customer are low down dirty and rude and I watched a employee be called everything but a lady and all she could do was stand there and take this! If Marshall's cared about the people working for them I wouldn't know it by the abuse that these employees take on. If had a family member working for this company or even this store I would want there to be an armed guard there at all times. Wake up Marshall's and look around. Get out of your CEO seats and look at what these poor people deal with day in and day out!

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