Mango Airlines / FlyMango — special assist service
Please be advised that the service received from your team for the below special assist request was awful and embarrasing.
To start with, it took the arrangement service 4 days to confirm the arrangement and that was after several emails (as the automated response the mailbox was full with unread mails). The lady that assist rudely answered the call advised that things have changed in the past month and if a person cannot help them selves in an emergency then an able body person must fly with them.
Then when it was time to board the attendee literally runs in front of her and down 3 flights of stairs, expecting her to find her way. Being blind in one eye and having 20% vision in the other. It cannot be understood how could you have expected her to keep up or be safe going down stairs unaided.
To make matter even worse, when she gets to the plane another attendant shouts at the first gentleman and says you must not carry peoples bags and tells my mum to not expect assist assistance when she disembarks and must find her own way.
The entire experience was pathetic rude service that was extremely uncalled for and unprofessional. If this is what you are doing to patrons that need your help - you should call it "Special assist to embarrass you" and rather you stop offering it as a marketing option.
JNB to DBN
Reference number : RGZTCL
More Mango Airlines / FlyMango Complaints & Reviews
- Mango Airlines - cancellation of confirmed booking 
- Mango Airlines - bad service and attitude and o response after a month and still waiting 
- Mango Airlines - refuse boarding 
- Mango Airlines - don't book with mango unless your life is perfect and nothing in the world will upset your travels plans
- Mango Airlines - illtreating elderly passengers
- Mango Airlines (FlyMango) - check-in closed early - now I forfeit ticket?
- Mango Airlines / FlyMango - confusing payment system resulting in double payment
- Mango Airlines / FlyMango - no response to simple questions
- Mango Airlines / FlyMango - luggage tampered with
- Mango Airlines / FlyMango - no feedback at all