Malindo Airwaysrefund status

L Oct 01, 2019

I have called up customer service line every month since April 2019 and emailed more than 5 times from April 2019 but I have not get this refund settled.

I have spoken to the customer care service staff on 26th September at 3.46pm by the name of Nurul and Nurul mentioned she will get the email team to look into this matter and reply within 1-2 days but there is no respond until now.

I have made another call this morning at 8.47am on 2nd October, spoken to Amirah and Amirah mentioned the same thing as Nurul that email team will reply to my email with regards to my refund status. I hope I could get a reply as soon as possible as this matter has been dragging way too long.

To sum up this case, Malindo refunded RM297.48 to my account on 23rd April, however it was charged back RM297.48 again on 24th April. My refund status showing in Malindo system saying that "IT HAS BEEN PROCESSED" however, I had never gotten the refund after 24th April.

Please help to look into this asap.

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