Makro Onlineonline orders delivery

Good day

I placed an order online on September 19th. Order number MAK2179120; and delivery was supposed to take place within 2-5 working days.

Until now, October 3rd I still have not received my item. I called last week and was reassured that my order would be delivered on Monday the 30th of September, but nothing happened.

Though I placed the order as a private customer, my delivery address is a business address and when I called I reiterated that delivery can just be made at reception.

Please Makro either deliver my item or refund my money please. This is just plain sloppiness and I do not understand why I have to chase after a big store like Makro to deliver a product I've already paid for.

Disgruntled customer

Pam Ngweny

  • Makro Online Customer Care's Response, Oct 05, 2019

    Good day Pam,

    Thank you for bringing this matter to our attention.

    Kindly accept our sincerest apologies for the customer service you have received in this regard. We will contact the necessary departmental management and the soonest feedback is received, we will contact you.

    We do humbly apologize for this inconvenience and will resolve this as soon as possible.

    Kind Regards,
    Makro Complaints Board Team

Oct 03, 2019

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