Makro Online — online orders delivery
I placed an order online on September 19th. Order number MAK2179120; and delivery was supposed to take place within 2-5 working days.
Until now, October 3rd I still have not received my item. I called last week and was reassured that my order would be delivered on Monday the 30th of September, but nothing happened.
Though I placed the order as a private customer, my delivery address is a business address and when I called I reiterated that delivery can just be made at reception.
Please Makro either deliver my item or refund my money please. This is just plain sloppiness and I do not understand why I have to chase after a big store like Makro to deliver a product I've already paid for.
Makro Online Customer Care's Response, Oct 05, 2019
Good day Pam,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard. We will contact the necessary departmental management and the soonest feedback is received, we will contact you.
We do humbly apologize for this inconvenience and will resolve this as soon as possible.
Makro Complaints Board Team
More Makro Online Complaints & Reviews
- Makro - wine cooler - salton swc28 
- Makro - blackberry 9300 
- Makro - hisense u601s and customer service
- [Resolved] Makro Online - purchase of frozen baked piemans pies
- [Resolved] Makro - 22 day old tv taken for service 5 weeks later still no response 
- [Resolved] Makro Online - makro riversands
- Makro - faulty tv, blank screen, taken for repairs last year dec and again this month.
- Makro Online - delivery service
- [Resolved] Makro Online - no refund after returning two items to my nearest makro, which I bought online 
- [Resolved] Makro Online - my order made online not recieved: 2 weeks no feedback on complaint