Complaints & Reviews

Terrible Service

This company runs the classic moving scam - they quoted us $750 for a one-bedroom move from Vancouver to Toronto. The front end customer service was great. Things quickly go downhill once they have your stuff, however. We ended up paying $2500 (Capital would not release out belongings until we paid in full), our delivery was over three weeks late and a lot of our stuff was badly damaged (no compensation, as their contracts have fine print that makes the deductable consistently higher than the value of goods). We found them to be extremely dishonest and it left a very bad taste. I"m happy to report that we moved (again!) late last year and this time we used Great Canadian Movers, with great success. So now that you've done your homework - avoid this company at all costs!

  • Ca
    CastorGrayson Jun 03, 2016

    I have a WORSE CAPITAL MOVING STORY if you can believe it. Oh they damaged a bunch of my stuff sure. It took them seven hours to load up my stuff with about 24 'smoke breaks' yeah...but the worst. the worst is that they STOLE from me. I'm not kidding. I was moving from Montreal to Toronto and I had put all of the stuff I wanted to take myself (Including my jacket and wallet) in the bathroom and told the movers to take everything but the stuff in the washroom. One of them asked me to use the washroom and I said fine. When I got to Toronto I found my credit cards were missing from my wallet. Concerned, of course, I called my CC company and found out that they were used at a gas station between Montreal and Toronto about two hours after the movers left my place and headed to Toronto!! I was still in Montreal!
    They stole my credit cards from my wallet and used them on the way to Toronto!

    I called the company and told them of this and the "president' basically said "Well, sue us. I don't believe you"
    I told him that it's one hell of a coincidence that my credit cards disappear when I'm moving my stuff and then they are used on the exact route and time that your movers were on! He said "strange things happen all of the time. Sue us"

    Don't EVER EVER use capital moving.

    0 Votes

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