Main Street Renewal review: Worst property management company

Main Street Renewal is as bad as the reviews say.

We were in the process of moving into a property in Fort Worth. We submitted our application and were approved the same day (Oct 1st). The home had been listed on the market for over 200 days. During our initial tour, we noticed the toilets were covered in saran wrap dated from October of last year. Once removed, both toilets were filthy—one completely nonfunctional and covered in mold. The bathtub also had mold growth.

The community was “gated,” but the entry gate wasn’t operational due to water damage on its control board. On top of that, utilities were not on during the first tour, leaving the house humid with a strong odor. When we asked MSR about this, they told us we would need to turn on utilities ourselves to confirm things worked before move-in.

On Oct 2nd, we paid to have utilities activated and toured again. With lights and water on, it was clear repairs were still needed. We asked for confirmation that the mold and non-working toilet would be fixed before move-in and stated we’d make payment once resolved. Just two hours later, the home was suddenly removed from MSR’s website—without any notice, explanation, or courtesy email.

To summarize:
• Oct 1st – Application submitted and approved. Asked for $3,500 move-in payment.
• Oct 2nd – We activated utilities, re-toured, raised concerns about mold/toilet, and requested confirmation before paying.
• A few hours later – Home was pulled off the market with no communication from MSR.

This experience should be a wake-up call for anyone considering renting with MSR. If they treat potential tenants this way before signing, imagine how they treat residents afterward.

If you’re a current resident or planning to become one, I sincerely wish you and your family the best of luck—you’ll need it.

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