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While subscribing to Gold Subscription, it was not informed that the amount will be auto-debited for the magazine gold subscription in the following months too. It should be clearly mentioned when we subscribe for the first time. Also, If we cancel after 1st date of the month, money will not be refunded for that month Gold subscription. I found on my bank statement and found that they are auto-debiting. It should be clearly informed to the Customer..
The complaint has been investigated and resolved to the customer's satisfaction.
i ordered modern mini magazine may/june edition in mid may but to date have not received it yet, joe mc carron 95 curryann road maguiresbridge co fermanagh nireland, ghe payment has beed deducted from my account but magazine has not been received. i trust this is just an oversight and can be resolved
Dear sir
This is vikram arya. I took a yearly subscription and paid 550/- for Inside outside but i am not abke to open and download the issues. Plz help and revert
@aryavikram7@gmail.com
I tried to cancel my 30 day free subscription a few days ago, and I was told there was no record I had activated it. I looked, and sure enough I hadn't. Thought I was done. I am now getting a charge for Magzter Gold that I never signed up for? Please take the 9.99 off my bill and cancel me.
It is impossible to get any help from Magzter. No e mail address and no help phone number.
Hello Everyone,
Since last 2-3 months I am getting email like "Unlimited Access to Magazines in 999/-" for a year from Magzter.
Is it True or some-sort of catch? Because their website state something else. 399/- per month.
If anyone has experienced please share.
Thanks.
Hi Jaimin,
We understand that you wish to know about the available offers for the Magzter Gold subscription.
We would like to inform you that the offer is currently available to select users and it can be redeemed only via the link within the promotional email.
We request you to click on the provided link within the email to redeem this exclusive Magzter Gold offer.
Great to see that you are looking to go digital with your magazine reading and ‘go-green’, it will help save a lot of trees!
Regards,
Team Magzter.
this site is completely fraud.I clearly remember that i had disabled auto renewal feature when i signed up.
this month without my knowledge and without any indication they charged me 79.99$
this is not fair. there is no e mail sent for reminder of renewal. and even you didnt send me any mail after you charge.
I want you to refund my money.
will the sum of money be transferred back to my account after i have cancelled the auto renewal of the subscribed magazine.
revert as soon as possible.
Its true that magzter is cheating by auto debititing the subscription amount and
A) Neither informing through email
B) nor at the time of subscription
C) There is no option to stop auto subscription in app and web application
Hi Vivek,
We understand that you are not happy with the auto renewal policy of Magzter.
We would like to inform you that all subscriptions purchased through Magzter will be renewed automatically unless cancelled which will be mentioned at the payment page.
In order to cancel the auto renewal of your subscription, you can always visit the HELP section in our website or through the Magzter app which will be available under the Account section.
We request you to send an email to our helpdesk at help@magzter.com and our support team will definitely assist you with a better resolution for this issue.
Please feel free to contact us again if you have any other questions.
I have also paid Rs 4000 as yearly premium for Magzter Gold on 06 Nov 2016. After 10 days they deducted Rs 400 automatically and showing offer validity till 16 Dec 2016. the yearly subscription is not now. I search its telephone no in india but not mnetioned anywhere. If U could find please also tell me mukee2008@gmail.com
Hi Narendra,
We understand that you are having issues with your Magzter account.
Our support team has responded to your query and you will now be able to view the Magzter Gold magazines till 2017-12-12.
Please login using your Magzter ID to access your Magzter Gold subscription.
Please feel free write to us at help@magzter.com if you have any other questions.
Hi I'm yet another victim of this Scam Magzine company, Initially when I signed for yearly Magzter Gold for 999/- I remember I had clearly disabled auto sign feature, now after an year, they say that they don't have any records on their end that I had disabled auto renew, This is clearly a scam.
Hi Ilyas,
We understand that you are not satisfied with the response provided by our support desk.
Our support team has contacted you via email and provided an alternate resolution on DEC 3RD, 2016.
Please check your email inbox and write to our support desk at help@magzter.com.
Please feel free to contact us again if you have any other questions.
I've also had trouble with magzter. I signed up for a yearly subscription for a magazine and I expected the subscription to end on the expiry date as shown on their site. However they auto-charged me for another year. No where in my account page on their site did it say that I was set up for auto-renewal. Also no where did it say I could stop an auto-renewal. Then once I emailed them by finding their email by googling(it wasn't anywhere obvious either) they told me I could not have a refund due to their policy. Magzter have unfairly scammed me for my money. Let this be a warning to everyone to not trust this company.
Hi Pellet,
We understand that you are not satisfied with the response provided by our support desk.
We would like to inform you that all subscriptions purchased through Magzter are renewed automatically by our system, unless cancelled.
We have also mentioned it clearly in the checkout page that you can cancel the auto renewal of your subscriptions at any time.
We request you to send an email to our helpdesk at help@magzter.com and our support team will definitely assist you with a better resolution for this issue.
Hi Team Magzter,
I am another victim of your 'auto renewal' scam. When I subscribed for a magazine I don't remember seeing any checkbox for auto renewal.
Also there is no online way to stop it. And to top it all, when I wrote to your helpdesk, I got this response - "We would like to inform you that all purchases made through Magzter are auto renewable unless it is cancelled. Please visit this link – http://www.magzter.com/terms-and-conditions and refer to point number 14 to view this information on our terms and conditions page."
This clearly shows that the 'auto renewal' clause is well hidden.
I didn't receive any refund for my auto renewal that I never explicitly asked for. But I do hope this post helps others to go and check their statements and verify all changes from magzter.
They charged me rs 370 /- for FREE gold subscription.
Customer executive said they found that amount deducted for free trial but cannot refund.
No refund option available even for wrong deductions.
Only store credit is available and can't renew subscription with store credit.
It's a scam.
False advertisement as
1) "FREE 30 day trial"
2) deduct amount
3) trap into store credit.
Please look into this. PFA eMail screenshots.
It's very clearly mentioned!
I am also a Magzter Gold subscriber. It tells you about auto renewal clearly.