[Resolved] Magzter — non-informing of auto debit

While subscribing to Gold Subscription, it was not informed that the amount will be auto-debited for the magazine gold subscription in the following months too. It should be clearly mentioned when we subscribe for the first time. Also, If we cancel after 1st date of the month, money will not be refunded for that month Gold subscription. I found on my bank statement and found that they are auto-debiting. It should be clearly informed to the Customer..

• Resolution Statement

  Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

• Magzter Customer Care's Response · Mar 18, 2016

  Hi Naveen Kumar,
  We would like to inform you that the Magzter Gold Free Trial is available only once per iTunes account.
  We checked our records and see that you have activated the free trial previously using another email address. So, our system instantly charged your account for a Magzter Gold one month subscription.
  We would like to inform you that our help desk has offered you store credit as a token of gesture.
  If you have any queries related to this, please contact us and we will assist you with your queries.
  
  Regards,
  Team Magzter.
• Magzter Customer Care's Response · Oct 20, 2016

  Hi,
  
  We understand that you are not satisfied with the response provided by our support desk.
  
  We would like to inform you that all subscriptions purchased through Magzter are renewed automatically by our system unless cancelled.
  
  We have also mentioned it clearly in the checkout page that you can cancel the auto renewal of any of your subscriptions at any time.
  
  We request you to send an email to our helpdesk at [protected]@magzter.com and our support team will definitely assist you with a better resolution for this issue.
  
  Regards,
  Team Magzter.
• Magzter Customer Care's Response · Jun 20, 2017

  Hi Hardi,
  
  We understand that you wish to know about the status of your subscription renewal via Magzter.
  
  We would like to inform you that the support team has responded to your previous query.
  
  We kindly request you to send an email to our helpdesk at [protected]@magzter.com and our support team will definitely assist you further with a better resolution.
  
  Please feel free to contact us again if you have any other questions.
• Magzter Customer Care's Response · Jul 24, 2017

  Hi Tolgacan,
  
  We understand that you are not happy with the auto renewal of your subscription.
  
  We would like to inform you that all subscriptions purchased through Magzter will be renewed automatically unless cancelled which will be mentioned at the payment page.
  
  We request you to send an email to our helpdesk at [protected]@magzter.com and our support team will definitely assist you with a better resolution for this issue.
  
  Please feel free to contact us again if you have any other questions.
• brianf1010's Response · Sep 23, 2017

  It is impossible to get any help from Magzter. No e mail address and no help phone number.
• Narsinghva Watwe's Response · Sep 10, 2018

  Reader's Digest India is not getting downloaded on my Ipad.
  
  will someone resolve the issue?
  
  Thanx.
• Magzter Customer Care's Response · May 13, 2019

  Hi Raja,
  
  Thank you for bringing your concern to our notice.
  
  We see that you have already contacted our help desk and it has been resolved by our support team.
  
  We checked our records and see that you have successfully purchased the Gold subscription under your account - [protected]@gmail.com and it is valid till 2020-04-24.
  
  Please login with your User ID - [protected]@gmail.com and you will be able to access the Gold magazines without any trouble.
  
  If you are still unable to access the Gold magazines, then please email us to [protected]@magzter.com.
  
  Regards,
  Team Magzter
• TeresaJanzek's Response · Aug 19, 2019

  Resolved