Magzter’s earns a 4.4-star rating from 0 reviews and 88 complaints, showing that the majority of digital readers are very satisfied with magazine selection and reading experience.
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Replied
subscription
To whom it my concern
It is so frustrating that I cant have any access on my active subscription. I logged out because there are missing articles on the magazine. Then I was trying to get back but it says my email has been deleted. I still have my subscription up to may 2018. I was a member since early this year but I decided to stop it because of this incident. So disappointing. There are no access to have someone to trouble shoot this kind of situation that's why I decided to email you.
Please sort this out. I am enjoying reading your magazines until this problem occurred.
My email is [protected]@yahoo.com
Hi I checked even in the spam box. Your response is not appearing. Please try to use my other email haileybanby gmail.com
This is not my login email to magzter. My login email which i used to joined and paid magzter has been deleted by magzter . I dont know why. Its a waste of time and money
Hi i havent received any reply from the email. catherinecruz88@yahoo.com
The complaint has been investigated and resolved to the customer's satisfaction.
We've sent a response along with your login details via email to your Gmail ID.
We hope you're satisfied with the resolution provided by us.
Please feel free to revert to our email if you have more queries.
We request you to check your spam folder for the email response.
If you are still unable to locate our response, we request you to drop an email to help@magzter.com so that our support team will assist you further.
We look forward to hearing from you.
We've located your complaint and we've sent a response via email.
We hope you're satisfied with the resolution provided by us.
Please feel free to revert to our email if you have more queries.
Replied
charges
I have written with my credit card details from all my accounts used for trial on magzter. I am getting the same response that no subscription is purchased. Then why does my credit card shows amount of INR 399 paid to magzter. I have shared all the necessary details yet they don't seem to locate the account for which it has been used and the reason for this payment.
The complaint has been investigated and resolved to the customer's satisfaction.
We've located your complaint and we've sent a response via email.
We hope you're satisfied with the resolution provided by us.
Please feel free to revert to our email if you have more queries.
online purchase of stardust magazine
Hello
I purchased the service through Apple Pay on Feb 7th subscribing to the magazine Stardust India.
Even though I was charged the fee of $ 6.52 on my credit card I was unable to read this magazine online as the site kept saying please pay, even though I had.
The ORDER ID from Apple pay is MQJ4WJHWDE. DOCUMENT # [protected]
Please get back and let me know how to go about it, I do not see any option to cancel either.
Today I also got an email from Magzster offering the same deal at about a $1.00 less.
I need this to be resolved at the earliest
Seema Das
Replied
magzter gold subscription
I am using cashkaro site to purchase magzter gold subscription when I am paying 999 its get in processing and then get failed and also my money from sbi bank get deducted please help me please retailer my Thank you for using your SBI Debit Card 510XX3998 for a purchase worth Rs999.0 on POS [protected] at RetailCCA txn# [protected].This I got in message please help me magzter
Please do it as soon as possible my money got deducted
We understand that your account has been debited for a failed transaction on our website.
We see that you have contacted our helpdesk to know about the status of the failed transaction.
Our support team is currently working on your complaint and they will get back to you shortly.
Regards,
Team Magzter
Same bro...Its Also Happened to me
Replied
transaction id: [protected] on magzter
I bought a one year subscription to the philippine tatler for [protected]@gmail.com but you keep sending her a link to your website asking her to pay us$2.99 per issue! please send her a correct link to the year's subscription that is already paid for!
Transaction id: [protected]
Transaction total amount: usd 19.99
Store credit used: usd 0.00
No title subscription/issue
1 philippine tatler 1 year
The complaint has been investigated and resolved to the customer's satisfaction.
With respect to your complaint, we'd like to inform you that the 1-year subscription of Philippine Tatler is currently active for the email address cgvidarte@gmail.com, and it will be valid till December 14, 2018. In this regard, we've also contacted Carminia over email and explained how to access the magazine subscription. Please feel free to write to us at help@magzter.com if you need further assistance.
Regards,
Team Magzter
Replied
how do I cancel auto renewal option
I have created a account with magzter, it is said after free trail you will be charged as per rates and further you can cancel auto renewal option at any time before that but there is no option for cancellation of gold subscription in the account settings.
I have even mailed the customer care, but there is no response. Why the hell you have mentioned so if you are not properly providing the services.
Moreover it is linked to harmful sites if I clicking it is opening one or two harmful sites I am getting alert from my windows defender .
I want to delete all my accounts associated with magzter. Please respond here otherwise I will raise a campaign on twitter tagging magzter as fraudest webiste
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for bringing your concern to our notice.
We understand that you are facing trouble in cancelling the auto renewal feature through our website.
In order to cancel the auto-renewal of your subscription, we request you to send an email to our helpdesk at help@magzter.com and our support team will definitely assist you in cancelling the auto-renewal of your subscription.
Please feel free to contact us again if you have any other questions.
Regards,
Team Magzter
Thank you for bringing your concern to our notice.
We understand that you have been charged for the auto-renewal of your subscription.
Unfortunately, we are unable to locate the charge with the provided details.
In this case, we request you to send an email to our helpdesk at help@magzter.com with your subscription details and invoice and our support team will definitely assist you further.
We look forward to hearing from you.
Regards,
Team Magzter
We understand that you are not satisfied with the service provided by Magzter.
In order to cancel the auto-renewal of your subscription, you can always visit the HELP section on our website or through the Magzter app which will be available in the Account section.
We request you to send an email to our helpdesk at help@magzter.com and our support team will assist you further.
Please feel free to contact us again if you have any other questions.
We understand that you are facing issues in cancelling the auto-renewal of your subscription.
In order to cancel the auto-renewal of your subscription, you can always visit the HELP section on our website or through the Magzter app which will be available in the Account section.
We request you to send an email to our helpdesk at help@magzter.com and our support team will definitely assist you in cancelling the auto-renewal of your subscription.
Please feel free to contact us again if you have any other questions.
I am really disappointed with myself for selecting magzter. Cancel my subscription is not available. Magzter Gold subscriber here. And reading the reviews here i see only automated replies on this board. I am simply amazed how the business is still running.
I purchased an annual subscription for Magzter Gold last september. I even tried cancelling the auto-renewal through their website through the help section under account. It asks you for the reason for cancellation and to confirm the cancellation, which i did. Then it says cancellation successfully done. But little did I know that my subscription had been cancelled. And worst i have not been a regular user of the service. Today when i realised that i kept receiving magzter mails in my inbox and decided to check my subscription and found that i’ve been charged an annual fee for auto-renewal this year. It’s very disappointing. I searched the website frantically to cancel the auto-renewal again, but to no avail. It says the same thing, cancellation successful, but when i check my subscription details again, it says auto-renewal active. I really regret subscribing to Magzter. I thought it was genuine.
Extremely surprised to see such a prestigious service provider does not provide option to auto renewal. Also during registration, auto renewal is not a chosen option. It is chosen by the company and not by the customer. This is absolute cheating.
I have subscribed to this magazine service last year for Gold Subscription year 2018 - 19. I have not been registered and hence no access to the magazines to read. While I send request towards providing access, I do not receive any response. To further shock, this year subscription has been renewed using auto renewal and debiting my credit card without my permission. Again this year, I do not have access to the magazines. I would urge other customers to be aware.
I am now struggling to cancel my auto debit from my credit card. Kindly advise on how to cancel the auto debit towards subscription.
And now this time it's my turn. Usually a careful subscriber but got caught with Magzter Gold Subscription model. Strongly recommend not to fall in to their trap. Still struggling to get it cancelled. Its like begging to unknown faces, to please cancel my subscription. Should it not be a simple, "Cancel My subscription" option.
Magzter - please first stop my subscription and refund my money. I have written to help & support of Magzter. waiting for their response.
Hi Siva,
Thank you for bringing your concern to our notice.
We understand that you are unable to cancel the auto-renewal of the Magzter Gold subscription.
In order to cancel the auto-renewal of your subscription, you can visit the HELP section which will be available under the Account section on our website or through the Magzter app.
We request you to send an email to our helpdesk at help@magzter.com and our support team will definitely assist you in cancelling the auto-renewal of your subscription.
Please feel free to contact us again if you have any other questions.
Why is there no "End my Subscription" or "Cancel Auto Renewal" on your website?
Hi Rehan,
We understand that you are facing issues in cancelling the auto-renewal of your subscription.
In order to cancel the auto-renewal of your subscription, you can always visit the HELP section on our website or through the Magzter app which will be available under the Account section.
We request you to send an email to our helpdesk at help@magzter.com and our support team will definitely assist you in cancelling the auto-renewal of your subscription.
Please feel free to contact us again if you have any other questions.
Because that is the business model to make money. Many users will forget to cancel auto renew. ;)
I am struggling with canceling an auto renewal of my Gold Lite. Have sent a request to their support, no acknowledgement or anything.. What a scam! Will have to cancel my credit card
Stay away from Magzter
I got caught out with their auto renewal system. I thought I had purchased just one copy of a magazine but found I was being charged £10 every month (for a Magazine that costs less than half of this in the shops). This was in their t's & c's section hidden away in small print. I do think Magzter should be more open about this and make the cancellation process more visible.
This is certainly 'sharp practice' if not downright unethical.
Replied
magzter — charging credit card without immediate prior permission
Magzter — Charging credit card without immediate prior permission
I had taken a Magzter Gold subscription offer a year ago with [protected]@gmail.com as my account id. I was extremely dissatisfied with the product (difficult downloads) and hardy ever used it. Unfortunately, i had done a credit card purchase and so Magzter had my credit card details.
I wasn't aware that the subscription was up for renewal since the subscription was hardly considered worth using. I had already written off my loss on this bad purchase decision. However on the annual renewal date, i was surprised by a text message that my account was charged by Magzter. Please note that there was no prior email or text notifications to warn / notify me that y account would be charged soon. This despite the fact that Magzter otherwise routinely spams my account with their promotion emails.
Had i known that Magzter would again charge me, i would have even ventured to cancel my credit card!. I have written back to them for a refund for a subscription that i have no intention of ever using but all i have got is an assurance to the effect is that that they wont charge me again next year in 2018!. As if i am not going to delete my magzter account about 11 months prior to that!. And they have also promised me store credits which probably would have been better deployed in improving their product and customer response.
I don't want to be a forced Magzter customer. I clearly want a refund for a product that i don't want!. I didn't sign-up to buy a 2 year subscription with payment every year so any renewal has to happen with my explicit permission just prior to charging my credit card.
Repeated emails (12 exchanged) haven't helped me get my money back that Magzter has taken by unauthorised storage and use of my credit card details.
Have sent another email along with an image of your response on this site. Let's see...
...where does Magzter get the right to store my credit card details and use them whenever they need to?
...why doesn't Magzter clearly mention that its a multi-year contract with annual payments required?
...Someone needs to take a lead to aggregate similar aggrieved Magzter users to seek collective relief from the courts of law.
We understand that you are not satisfied with the response provided by our support desk.
We would like to inform you that all subscriptions purchased through Magzter are renewed automatically by our system unless cancelled.
We have also mentioned it clearly in the checkout page that you can cancel the auto-renewal of your subscriptions at any time.
We request you to send an email to our helpdesk at help@magzter.com and our support team will definitely assist you with a better resolution for this issue.
We look forward to hearing from you.
Hi All,
recently i have also subscribed for gold magazine for 3 months and there after without my knowledge they are auto renewing the same every month. When asked to customer care they said it is auto renewal by default... Fine OK but atleast Magzter guys should have sent the intimation before expiry and renewal of the same, also they should have sent me the reciept once auto renewed. I have never authorized them to store my card details but silently storing the card details and auto renewing every month is like a cheater job. Magzter doing this job is unbelievable and their management should start looking into existing process to make it more customer centric.
Replied
non-informing of auto debit
While subscribing to Gold Subscription, it was not informed that the amount will be auto-debited for the magazine gold subscription in the following months too. It should be clearly mentioned when we subscribe for the first time. Also, If we cancel after 1st date of the month, money will not be refunded for that month Gold subscription. I found on my bank statement and found that they are auto-debiting. It should be clearly informed to the Customer..
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for bringing your concern to our notice.
I understand that you are facing trouble in cancelling the auto renewal for your purchase through our website.
Please email us at help@magzter.com from your registered email address so that we can check your subscription details and help you with the steps to cancel the renewal.
We look forward to hearing from you soon.
Regards,
Team Magzter
Thank you for bringing your concern to our notice.
We see that you have already contacted our help desk and it has been resolved by our support team.
We checked our records and see that you have successfully purchased the Gold subscription under your account - rajasekhar2065@gmail.com and it is valid till 2020-04-24.
Please login with your User ID - rajasekhar2065@gmail.com and you will be able to access the Gold magazines without any trouble.
If you are still unable to access the Gold magazines, then please email us to help@magzter.com.
Regards,
Team Magzter
We understand that you are not happy with the auto renewal of your subscription.
We would like to inform you that all subscriptions purchased through Magzter will be renewed automatically unless cancelled which will be mentioned at the payment page.
We request you to send an email to our helpdesk at help@magzter.com and our support team will definitely assist you with a better resolution for this issue.
Please feel free to contact us again if you have any other questions.
We understand that you wish to know about the status of your subscription renewal via Magzter.
We would like to inform you that the support team has responded to your previous query.
We kindly request you to send an email to our helpdesk at help@magzter.com and our support team will definitely assist you further with a better resolution.
Please feel free to contact us again if you have any other questions.
We understand that you are not satisfied with the response provided by our support desk.
We would like to inform you that all subscriptions purchased through Magzter are renewed automatically by our system unless cancelled.
We have also mentioned it clearly in the checkout page that you can cancel the auto renewal of any of your subscriptions at any time.
We request you to send an email to our helpdesk at help@magzter.com and our support team will definitely assist you with a better resolution for this issue.
Regards,
Team Magzter.
We would like to inform you that the Magzter Gold Free Trial is available only once per iTunes account.
We checked our records and see that you have activated the free trial previously using another email address. So, our system instantly charged your account for a Magzter Gold one month subscription.
We would like to inform you that our help desk has offered you store credit as a token of gesture.
If you have any queries related to this, please contact us and we will assist you with your queries.
Regards,
Team Magzter.
I have bought a new subscription, but the access code you have given me won’t go through
I have tried cancelling my subscription many times there is no option to do so. Please cancell my subscription ASAP i dont want to be billed for this service I have logged in under my FB account LeeBigEyes Mong
Please refund my money as soon as possible
Account-vikashmehta2243@gmail.com
Debited from paytm wallet
Transaction and magztet order id attached in the screen shot. Please refund as soon as possible
I do magzter subscription rs 999, email - gargmukesh957@gmail.com, but I want cancelled my order
SO, please help me for back my amount of rs 999.
Receipt no-MGS008348364
I do magzter subscription rs 999, email - gargmukesh957@gmail.com, but I want cancelled my order, I want cancelled my order, because I have this subscription another my email account - mehandipurbalaji12@gmail.com.,
SO, please help me for back my amount of rs 999.
Receipt no-MGS008348364
Hi Mukesh,
Thank you for bringing your concern to our notice.
We understand that you are looking to cancel your purchase of Magzter Gold.
Unfortunately, we are unable to locate the charge with the provided details.
In this case, we request you to send an email to our helpdesk at help@magzter.com with your subscription details and the invoice and our support team will definitely assist you further.
We look forward to hearing from you.
Regards,
Team Magzter
HI
my subscription was auto renwed without my permission
pls cancel the same and refund the money
order id: MGS008334944
Also remove my card details on your website as im not planning to use any of your services in future
Hi Deepak,
Thank you for bringing your concern to our notice.
We understand that you have been charged for the auto-renewal of your subscription.
Unfortunately, we are unable to locate the charge with the provided details.
In this case, we request you to send an email to our helpdesk at help@magzter.com with your subscription details and the invoice and our support team will definitely assist you further.
We look forward to hearing from you.
Regards,
Team Magzter
Pls magzter my order I'd clear to cashkaro, they refused my refund, pls my refund give me back.pls
I have just found out I am being charged monthly for a subscription I never agreed to. I only purchased a one off magazine not to pay a monthly subscription. There has been no emails confirming any of this so am very shocked. Still waiting to hear from the company but will escalate this with my bank and further if it is not dealt with.
I subscribed to Magzter Gold and made payment through credit card but payment deducted and subscription not done.
Dear Kamlesh,
We’re sorry that you’re facing this issue.
Kindly email us at help@magzter.com with your subscription details and invoice.
Please be assured that we’ll look into this as soon as we receive your details and ensure that you can start accessing your subscription at the earliest.
It's always written protected before the address, how am i supposed to contact you?
Dear Carolane,
You can reach us at help@magzter.com to resolve your queries or you can also try contacting us from our help section - https://www.magzter.com/helpnfaq
I have purchased magzter gold subscription but it was not enabled in my account and amount is also debited 999 rs but subscription not received and cashback from cashkaro also not received please help i have mailed you but no replay please return my money
My email/rajasekhar2065@gmail.com
Overview of Magzter complaint handling
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Magzter Contacts
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Magzter emailshelpteam@magzter.com100%Confidence score: 100%Supportvijay@magzter.com99%Confidence score: 99%executivehelp@magzter.com98%Confidence score: 98%supportgiftcards@magzter.com95%Confidence score: 95%jobs@magzter.com95%Confidence score: 95%hr
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Magzter addressOne Rockefeller Plaza, 11th Floor, New York, New York, 10020, United States
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Magzter social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Magzter contacts
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