The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Magnamail LtdLetters send in mail box about winning

J Review updated:

HI there Im complaining about a letter from the mail saying that you have won one off this four prizes and then it says, order know, to find out what you have won, then I went with my husband and make an order, plus send it to them and then waitted about 21 days to receive it, then after that 21 days I rang them and they say thats true I just have to wait 21 days, then I told them I have waitted more then 21 days, then they say maybe its on its way, so me and my husband rang them and they say that I have to send in a post for my order and then they will send me what Ive orderd then I ask them again what about what Ive won, and they say I didnt win anything, I just have to pay for the shipping then they will send my order.

So Im coplaining because for my family and the income its so hard for us to spend money on something besides food for the kids, but I dont like that fact that they are sending letters saying that youve won something, when its not true, just to get people to buy there stuff its not good...if they want people to buy there stuff doit the right way..and in a honest way.

  • Updated by Jim Branton · Nov 29, 2019

    require reply re returned solar light

  • Updated by Roly veitch · Aug 29, 2019

    Keep receiving magnamail re winning prizes all we get I could buy at 2 dollar shop doe anybody ever win any item of value or are all prizes rubbish...Roly Veitch Timaru

Responses

  • Ji
    Jim Branton Dec 08, 2019

    I recently (3 weeks ago?) returned an external security light because I couldnt get to work...pls advise you have received it and what action is planned. Thanks

    0 Votes
  • Wa
    WakeUpDude Jan 28, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @WakeUpDude This is not a Magnamail website and no one will assist you here so just go to their website and express your rant.
    Web is so wide and why focusing on your grievances and just go here in complaints board.

    0 Votes
  • Wa
    WakeUpDude Jan 28, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Jim Branton d

    0 Votes
  • Ro
    Roly veitch Sep 03, 2019
    This comment was posted by
    a verified customer
    Verified customer

    hi.Purchased a few months ago solar powered cat repeller to place in garden. Well it has crapped out thought it would last longer than it did. What is the warranty period? Seemed to work well when going. Roly veitch Timaru

    0 Votes
  • Vi
    vickiw60 Aug 17, 2019

    I sent all paper work back so where is my cheque or my products i ordered., the letter said I was a differnant winner I ordered 2 differant things and i have not heard anything back. Your letter said 72 hours till I would see a cheque with products turn up by courior .

    0 Votes
  • Ti
    Tieki KAA Aug 28, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a bath mat and a knife sharpener on January 11th 2018. To date I have not received the goods for which I paid $51.70 . I have received a memorandum and the paperwork for another Prize Draw, however i wont enter this until I receive the goods I ordered

    0 Votes
  • Da
    Daisy Graham Aug 20, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I purchased 6 heart necklaces with names to be engraved on each one. I didn't open them, but wrapped to give out to my daughters and granddaughters. Started giving them out today and they have not been engraved. Each of the pendant hearts were supposed to be engraved, with the names I placed on the order form

    0 Votes
  • Fr
    Frith Trezevant Aug 24, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Very sadly, my ancient mother has been taking multiple scam mails of this kind to heart. How much money has she spent on these things? I don't even know. But the winner of the $25, 000 is actually magnamail.

    0 Votes
  • Lo
    Lone Wolf Jan 20, 2017

    What I do is this. There's a media code on the letters. Go to the Magnamail website, add some random thing from the front page to the shopping cart, it doesn't matter what it is.
    Then go to the cart or the checkout, and scroll down to the spot where you input your media code. Type it in and hit apply to activate the code.
    It'll refresh the cart, adding your prize to the random thing. It'll either show the exact item you've won, or have a generic present picture, with a sku code underneath.
    Go back to the letter and find the fine print. Match that sku code up with the numbers in brackets after each of the prizes, and done.

    Example: The current big draw where I've apparently won one of 31 prizes, letter came today actually. I got the media code of 6MNT. I did the above, and came up with the present with a sku code of R567. Checking the fine print, it's the cheapest booby prize of the amethyst swirl pendant and earring set, worth $30. They have more then 77, 000 of them, and 1 of everything else. Therefore, not worth entering the competition by buying anything.

    I have saved so much bother and money by doing this. I won't buy anything until I confirm an actual decent winning prize. Hasn't happened yet though.

    But yeah, they should be reported. They're scamming vulnerable old people, and believe me, when you're on a government pension, you'll jump at even the slightest chance to get a little something extra to relieve the stress of living from payment to measly payment. (Age pension is the same payout as disability pension. Says a lot about what they think of the elderly...)

    Also their products are cheap. I needed the no-bend weeder tool. It was missing screws, and the metal prongs at the end that pull the weeds are connected by cheap plastic. It's been used on maybe 3-4 different occasions. It's already broken. They use cheap plastic, and even the packaging looks cheap, as it's usually an unmarked white box, or a clear plastic bag with no labeling. And instructions are fairly rare, and poorly written.
    Also, they sometimes take so damn long to send things out that by the time it's arrived, I've legitimately forgotten why I even brought the thing...

    Sorry for the text wall.

    0 Votes
  • Jo
    Jo v Smith Jul 12, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have been buying from Magnamail for years with no problems. Yes, if you do not read your magazine correctly as written including terms and conditions, you could believe that you have won one of the major prizes.You people are not looking past the words "you have won"., or"win one of these prizes, order to claim your prize priviledge". As someone said, if it sounds too good to be true, it usually is, but having said that, MAGNAMAIL do award the major prizes when they are DRAWN. iF you are not happy with your purchase they have a 12 month money back guarantee.
    Please learn to read and take note of punctuation so it reads correctly.
    No, I am not associated with the company except as a customer who would also love to win a major prize, but lets face it, with all the orders they must get one;s chances of winning would be slim. Get realistic.

    0 Votes
  • Tc
    tcb5655 Apr 24, 2016

    I received the "classified" envelope today. I scratched and one $25, 000, $5000 and some junk jewelry. Knowing from the minute I saw it that it was a scam.
    I really wish someone would shut a group like this down. Preying on the foolish and elderly to sell junk.

    0 Votes
  • Jo
    Jojonz Jul 23, 2015

    So glad I read this before I spend a cent on these guys.
    I felt like I read all the small print & hadn't missed anything out... so I must have won $5, 000, they are so full of it

    0 Votes
  • Ro
    ROBERT JEREMIAH Sep 10, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I was told that I won $20 000.00 recently but the money is yet to be received. How is that?

    0 Votes
  • Gr
    Greyhackle Aug 14, 2014

    Got a "contfirmed winner" with $20, 000-00 "cash on hold" (whatever that means) in the post but sent to my address under another name. Will follow through on this, place an order and put in a false credit card number. Should have some fun. All big encouraging words but a lot of ###. Perhaps time to "chuck it in the ###it bucket" and do something useful. Heeheeeee!!!

    0 Votes
  • Hj
    H.J.Philpott. Jul 21, 2014
    This comment was posted by
    a verified customer
    Verified customer

    Last week I received the latest Magnamail catalogue containing information on how I COULD win $100, 000.00. I completed the order form together with my Debit Card details then found I could order online. I was feeling a little uneasy about this transaction so found & read the many complaints that had been posted. I am so pleased I did, I was more than angry with the way innocent people had been scammed so this is what I did, & I hope every person who gets this rubbish will do the same. I cut my name & personal details including any identifiable Customer Numbers or such from the order form & information page. I then tore the pages into small pieces & placed them very neatly inside the catalogue, then placed the folded catalogue in the return envelope & sealed the envelope with tape. Tomorrow I shall post it back to Magnamail minus a postage stamp. If every person did this Magnamail may think twice about the their scamming practises especially when they find themselves being billed for the return postage. Helene.

    0 Votes
  • Fa
    fakewin Sep 26, 2013

    I am so glad I read this! I am currently not working and have very little money. I received this rare "pink ticket" notification meaning I could win 21, 000. As someone who is very low on cash and not working this was really appealing. Of course I had to spend 10 dollars or more to order one of several innovative products. So glad I did not and why is the Australian government NOT doing anything to stop these scam artists. The company is based in North Ryde, Sydney, not offshore!

    0 Votes
  • Sf
    sf_88 Jul 16, 2013

    guys, use your brain. i just looked at my magnamail catalogue to see what you're all going on about it never says 'you have definitely won a prize' and one of the prizes you could win is $25000, or a watch, a necklace, a pen, a sh***y keyring etc. there have been people that have won the money, most people don't because THAT'S HOW A LOTTERY WORKS!!! do you really think they'd be allowed to continue as a business if it was a fraud or a scam? especially since they have all those lottery permit numbers and other official stuff.

    PLUS think about all these complaints.. the fact that there are so many complaints means the government would be keeping a very close eye on them making sure they're abiding by the rules.

    PEOPLE JUST READ WANT THEY WANT TO AND IGNORE THE REST. Yet no one complains when they don't win the lotto...

    0 Votes
  • Ju
    Judith Turoa Jul 05, 2012

    I can see these guys are really good at feeding off the vulnerable. This scam has been running since 2010 and they are still scamming kiwi's in 2012. This is disgusting that they have been able to get away with it for so long. Can anyone put a stop to these guys. What makes it worst is that they do it so blatantly out publicly. They are just laughing at us!!! I sent a complaint to Fair Go to see what they can do. I feel for all those who got caught up in their dishonesty and scam and at a cost. I was one of them that googled the name. However, my mother got caught up in it and purchased up to $150.00 worth from the catalogue. She received some cheap jewelry.

    0 Votes
  • Ne
    netane taotala Jun 03, 2012

    i don't make an order again because its lie

    1 Votes
  • Ge
    Gertrude Clayton May 08, 2012

    Hi my Name is Gertrude Clayton, of 15 Waring St Kadina SA, I recieved a letter from K Wilson stating I only had 14 days to order for to go into the draw to win $5000, this is to let you know I have already posted my order a week ago, with a red ticket to enter the draw ticket No2386256, so I dont understand whats going on, perhaps you can soet it out on my behalf. Sincerly G Clayton.

    0 Votes
  • La
    lailla May 03, 2012

    thanks everyone for your comments. I have received mail saying i have won $25, 000.00!!
    I sort of believed it but still wanted to google it first and then purchase. thank you for sharing now i know it is all fraud.

    0 Votes
  • Ge
    georgichu Apr 30, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Been sucked in myself to buy stuff, but i now realise its all crap, after twice buying from them, i never take the prize winning stuff seriously, i just wanted some helpful gadgets, but they are really bad quality; mostly, i noticed that they took more money than they should have, not much but im not happy, they took $2.00 for some monthly brochure, and i certainly didnt ask for it, down right rude hey. Anyway just a thought im having ..how about those people whos pictures are on the brochure that have so called won their prizes, would you please identify yourselves and tell us if its true or not. Im glad i decided to check out this aweful mean nasty place.Thanks peeps

    0 Votes
  • Ba
    barba79 Apr 13, 2012
    This comment was posted by
    a verified customer
    Verified customer

    recently I bought 2 articles from the Health pamphlet, one being a special type of inner sole to help aching feet, the other was a battery tester., . My winning cards said:- with 4 numbers in the line as on the master card I had won $1000, the other card had a line of 4 and the prize of $500.

    I wonder where they have got to, both the purchased goods and the 'rewards'

    Simviv

    0 Votes
  • Ta
    tavita Apr 03, 2012

    My goodness, thank God I just googled the name of this Company (Magnamail) n found out the truth about them. I was gonna go all the way up from Manukau to Avondale to their showroom shop to place my order and to claim my ### prize! :). this Company need a big slap on their ears. The very reason that I thought that this is real coz they have listed all the name of the people who have won the prize (but not sure if it is the chinese pendant or $$)..geeee..thank guys n hopefully the others will think of double check this company on google before they make a decision..!!

    0 Votes
  • Ti
    Tim Tam Mar 15, 2012

    Thanks people for your comments. I wont be sending them anything!

    0 Votes
  • Ni
    Niggz Dec 22, 2011

    Isn't it sad when companies get away with ripping people off my husband also believed their crap and it cost me $50 plus postage and handling. Reading all the complaints makes you sick at heart these people should be sued for false advertisng preying on other peoples dreams and hopes what a pack of losers.
    Hope someone shut's them down!!

    0 Votes
  • Fa
    Fatface Dec 15, 2011
    This comment was posted by
    a verified customer
    Verified customer

    It really is Caveat Emptor (Buyer, Beware) with firms like this. Even the stuff they sell is crap, cheaply made and overpriced, so they are a major league profiteering outfit. This being the case, they're not going to give a damn about your feelings are they? As long as they rake in the $$$. They fact that they prey on the elderly and poor says it all doesn't it?
    Here in New Zealand they have another outlet called Health Pride which do exactly the same with the scratch cards: tell you that if 2 prizes come up identically, you've won them. Surprise surprise, when $1, 000 came up twice on my card, what they actually send me was an absolutely rubbishy watch, wouldn't even give it away. However, I never for one moment expected anything else.

    0 Votes
  • Lo
    louisap1986 Nov 18, 2011

    dame what a shame i got a letter in the mail from magnamail on monday 14-11-2011 as soon i saw that i won 25, 000 dollars i knew it was too good to be true but i couldnt help but think maybe something good like this can happen but nooooooooooooooooooooooooooo! haha dame their sad preying on people like this i hope they get whats coming to them.

    0 Votes
  • So
    soolan Oct 31, 2011

    I just received a package in Whangarei (Onerahi) and decided to search about it.
    I'm happy to read about it and thank you for sharing your stories guys.

    This is what I found about WHOIS information for their website. So if you want to do something about it, then here it is a good starting point:

    REGISTRY WHOIS FOR MAGNAMAIL.CO.NZ

    % New Zealand Domain Name Registry Limited
    % Users confirm on submission their agreement to all published Terms
    %
    version: 5.00
    query_datetime: 2011-10-31T14:39:15+13:00
    domain_name: magnamail.co.nz
    query_status: 200 Active
    domain_dateregistered: 2006-05-23T13:33:07+12:00
    domain_datebilleduntil: 2013-05-23T13:33:07+12:00
    domain_datelastmodified: 2011-05-11T18:01:00+12:00
    domain_delegaterequested: yes
    domain_signed: no
    %
    registrar_name: Melbourne IT Limited
    registrar_address1: Level 2
    registrar_address2: 120 King Street
    registrar_city: Melbourne
    registrar_province: Victoria
    registrar_postalcode: 3000
    registrar_country: AU (AUSTRALIA)
    registrar_phone: +[protected]
    registrar_fax: +[protected]
    registrar_email: Email Masking [email protected]
    %
    registrant_contact_name: Magnamail Pty Ltd
    registrant_contact_address1: Unit 4a
    registrant_contact_address2: 5 Talavera Rd
    registrant_contact_city: North Ryde
    registrant_contact_country: AU (AUSTRALIA)
    registrant_contact_phone: +[protected]
    registrant_contact_email: Email Masking [email protected]
    %
    admin_contact_name: Alex Waldman
    admin_contact_address1: Unit 4a
    admin_contact_address2: 5 Talavera Rd
    admin_contact_city: North Ryde
    admin_contact_country: AU (AUSTRALIA)
    admin_contact_phone: +[protected]
    admin_contact_email: Email Masking [email protected]
    %
    technical_contact_name: Account Manager
    technical_contact_address1: Level 2, 120 King Street
    technical_contact_city: Melbourne 3000 - Vic
    technical_contact_country: NZ (NEW ZEALAND)
    technical_contact_phone: +[protected]
    technical_contact_email: Email Masking [email protected]
    %
    ns_name_01: ns101.pair.com
    ns_name_02: ns5.ns0.com
    %
    % Users are advised that the following activities are strictly forbidden.
    %
    % Using multiple WHOIS queries, or using the output of multiple WHOIS
    % queries in conjunction with any other facility or service, to enable
    % or effect a download of part or all of the .nz Register.
    %
    % Using any information contained in the WHOIS query output to attempt a
    % targeted contact campaign with any person, or any organisation, using any
    % medium.
    %
    % A breach of these conditions will be treated as a breach of the .nz Policies
    % and Procedures. Sanctions in line with those specified in the policies and
    % procedures at www.dnc.org.nz may result from any breach.
    %
    % Copyright InternetNZ

    Information Updated: Mon, 31 Oct 2011 01:39:15 UTC

    0 Votes
  • Fl
    FlyingKiwi Oct 29, 2011

    People, it doesn't say that you have won $20, 000/$, 5000 it says you have won one of either a) Big cash prize b) Medium cash prize or c) cheap from china item.
    For each mailing there is a prize pool, like 1x 20, 000, 1x 5, 000, 3047x binoculars. So you're probably going to win the binoculars.

    The reason nobody gets the big prizes is that the catalog's that would have won them go in the bin.
    Not really a scam just deceiving if you don't read the small print.

    0 Votes
  • Fe
    Fernbird Oct 02, 2011

    I agree with what has been said here I ordered stuff and have got 8 gold necklaces 7 are the same made in China too, a big fat Whoopee!!! I don't like gold am allergic to it. Then I got something else not expensive but I am the proud owner of 2 world clocks...lol
    I just sent feed back to them saying that I know the money and better class of prizes go to Australians!!

    Fernbird

    0 Votes
  • Da
    Dalda Aug 17, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I have had the opportunity to be scammed by magnamail many times now. I brought my last product not that long ago now, and will never try my luck again as now after so long of wasting my money Im finally satisfied that this company will never give me the prizes I was promised. Im young and work fulltime so I have enough money to buy some of these cheap products to get myself into a draw, but preying on the old people on the pension is just downright revolting, it makes me sick to my stomach.

    0 Votes
  • Al
    Alfred Chung Jul 31, 2011

    same case as another one in the forum - got the material form the trustworthy AA magazine as always... i tossed it into the recycled pile as soon as i got it out of the plastic bag but my 8YO girl got it out this morning and asked if she could play the silver scratch when i was still asleep in bed. she read it out saying we have won one of the following - $25000, $5000 and a clock (i now realised how smart she is - see! only winning ONE of those matching...). the unique number didn't match the 4th item which is the dinning set. then she wanted to buy something so that we could enter into the draw for a "SURE" win item. i had a think and realised if we did that what are we going to get ? simple maths and no brainer really - a clock of course! however, a 14 day deadline was what puzzled me. there wasn't a date of the mail and no actual deadline stated. if we really put in the order they might just say you missed the deadline... these dodgy people have 35years of experience to take them to this level and see they are doing exactly what they have published. guys, don't let your first impression (excitement) to take control of your common sense...

    0 Votes
  • Al
    alana foster Jul 29, 2011

    so, is any off this true at all, i have heard off people winning but not too sure if it is true at all ?
    so i come accross this site about all the bull ### . of magnimal so im not going too bother doing it especially whe there fore u have too buy something first i think, from everything else being said they just want my money .so thanx this site i almost bought things i neccerely didnt need . just too claim a prize i wasnt goin too get !!!

    0 Votes
  • Lk
    LKerlivia Jul 23, 2011

    thanks guy for your comment. I was skeptical too about the winning but now my head is cleared. Not spending a cent to them. The government or the triple ccc should come in to start investigating. L.K

    0 Votes
  • Ra
    RandomReader99 Jul 21, 2011

    I wonder why this magazine is still around although it gives false hope.I myself got this magnamail magazine today n it says I will definitely win ONE (w capital letters) of the prizes but when I scratched the silver panels (all of them).there are 3 out of 4 panels showed the same number as my "unique claim number".the prizes are $25, 000, $5000 cash n verdigris clock.I nearly fell for it but then I felt something isn't right so I googled it n found this.thanks so much for the info.I hope no one will fall for this dodgy magz.cheers

    0 Votes
  • Sk
    Skaize Jul 01, 2011

    My family and I just received a magazine with the same scratch panels from Magnamail and I was questioning the validity of this competition too provided our 'unique code' matched THREE of the four prizes when they say 'you've definitely won ONE of the items.

    As much as I would like to believe that I have won $25, 000, $5, 000 and a clock - forgive me but can that be REAL magnamail???? PLEASE I dont think so!!!

    THANKS EVERYONE for verifying that this is NOT REAL..i encourage everyone else to do the same - and just dump it in the bin and not buy into it.

    0 Votes
  • Ae
    aedrianna Jun 23, 2011

    i'm going to take the australian branch to civil court-will let you know how it goes :)-pretty sure I can get 20 grand out of them, and if not- victory to the people whose hopes they destroy.

    0 Votes
  • Ja
    janedoe66 Jun 23, 2011

    yea its pretty stink but like that guy was saying u havnt ben scammed if they tell u things that shouldve given it away that they arent trustworthy' the "give away" to th scam in the terms and conditions is the bit where they say winners hav ben preselected by a computer and then they store the names of winners/claim number for future reference when winning matching entries "forms" are submitted. ###. because none of the catalogues are addressed to any particular person, im pretty sure im not th only 1 in nz that has the unique number [protected], id like to know if theres others out there with that number'

    0 Votes
  • Ae
    aedrianna Jun 23, 2011

    I too have had my hopes dashed in this scam-over $20, 000, which of course I scratched the winning number for. Where do they get off, dashing people's dreams like that-when I phoned them, it sounded like the receptionist was very well rehersed and seasoned in getting out of it. What a crapppy company with crappy crappy products.

    0 Votes
  • Wi
    WinSumLoseSum May 30, 2011

    Magnamail is a load of B*#@!8+* someone needs to do something about this & stop these people from scamming & ripping people off, you will never win the $ prizes, they will send you a cheap $2 pendant guaranteed just for you to order something from their cheap line of product, what losers

    0 Votes
  • Fe
    FELINE May 26, 2011

    SCAM! SCAM! SCAM! PEOPLE ... BEWARE - IF IT IS NOT FROM BOMBAY IT IS ALIVE AND WELL HERE IN AUSTRALIA. I MATCHED MY APPARENTLY "UNIQUE" NUMBER WHICH MATCHED ONLY ONE OF THE SCRATCHIES (YES, ONLY ONE) WHICH SUPPOSEDLY WON ME $5, 000. (Brochure 2112A) TO BE HONEST I WAS SCEPTICAL BUT THOUGHT THAT TO WIN IT YOU HAVE TO BE IN IT! WRONG.
    MY PRIZE WHICH WAS A COMPLETELY DIFFERENT NUMBER AND A CHEAP PENDANT FROM CHINA! I CHALLENGED MAGNAMAIL AND WAS READ THE 'DISCLAIMER' THAT ALLEGEDLY SAID THAT TWO NUMBERS MUST MATCH????????????? MAGNAMAIL, READ YOUR PROMOTIONAL LITERATUR, ESPECIALLY THE FRONT COVER. I AM NOW RETURNING MY PURCHASES THAT ENTITLED ME TO A WIN.
    D***************N

    1 Votes

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