The complaint has been investigated and
resolved to the customer's satisfactionResolved Magazine Rewards Plus — fraud
resolved to the customer's satisfaction
Wow! Someone needs to stop this scam! I ordered a product called clear tv from a tv commercial (Not qvc; shop nbc or anything like that). When I called to order - there wasn't any person, just automative ordering. After the order for clear tv was placed, the next thing they asked is if I wanted a three free month trial of great magazines like martha steward, men's health, reader's digest, taste of home... And i'd get a $50 gift certificate for walmart. I clicked okay. I was waiting for the prompt so I could pick which magazine, and it just went into some other questions about more products. Ithere was no mention of cost! Pushing "0" or anything didn't help. There was no way to get a real person!
The magazines started pouring in - all five of them, which also included la cucina italiana which I never heard of!!! (They may have mentioned it on the auto phone call, but it went sooooo fast with no option to repeat and no summary of what just happened!)
So, I figured i'm getting all of them for trial. After the fourth one came for martha steward and men's health, I knew i'd been scammed. Of course, still no gift certificate.
I found this little card within my junk mail that says "our records show that you accepted our membership offer on 4/10/2013 to enroll in our program and get 4 years of club benefits for monthly payments of $14.95 starting 5/10/2013." it listed all the magazines and "values" and said "all for a total of $360..." what!?!?
It read "please send this notification with your initials on reverse as proof of acceptance during the trial period and we will send you detailed instructions on how to claim your gift card and cash back bonus."
"what trial period!?!? So much for any gift card!! They have charged me over $76 already.
I called the [protected] phone number on the card and cancelled my order - I was surprised they had that as an automative feature! Then I called back and pushed for a customer rep. Some"rep."I told her I never enrolled in this. She said was she'll forward it to quality control and they decide if I get my refund. I tried to tell her what happened, and she just repeated herself. I said if they decided, I want what happened on my notes for the request. She just repeated herself again. Wow!! I told her they will return me my money. She repeated herself again. (I wonder how much she gets paid just saying one sentence? What kind of"customer service" is that?!) I told her that these magazines aren't even open and you can come by and pick them all up.
We'll see what happens, but I have no faith in this. Thank god I have citi; they've always helped with scams like this.
There needs to be a federal law prohibiting this kind of fraud and these guys need to be held accountable for what they've pulled!!!
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