Latest Reviews and Complaints
Very poor company and some people in Madison WI. are jerks
Promised there would be a journeyperson on site to oversee the project. Did not happen. Floor is extremely slippery had to put a mat down, so we did not fall. We were told the floor would not slippery. Grab bars are smooth and I believe should have had knurling on the. The salesperson knew we are older and the floor was an issue. Did not offer any advice...
Read full reviewKitchen refacing and replacing cabinets
When they scheduled the job, I was told 8 hour days for about 3-4 days. In February of 2026 they sent one person and she was about 5' tall. I have 10-foot ceilings with cabinets going all the way to the ceiling. She was onsite for 6 12+ hour days. On the seventh day the Supervisor showed, and a physical altercation happened between himself a homeowner...
Read full complaint3 Mad City Reviews
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Misleading information and poor service from mad city
Pros: The shower itself looks great. The color and design are exactly what I wanted, and the finished appearance meets my expectations. Cons: Mad City was dishonest and frustrating to work with. The information that was submitted for my project was not what the salesperson and I discussed. The size of the flooring was significantly off from what we...
Read full reviewCancellation and hang up calls
I had scheduled an appointment for an estimate. I was on my way to meet with the sales person... got a call they cancelled my appointment. Rescheduled again and once again they cancelled as I was in route to meet with them.
Then ... a week later I get a call from them to schedule and the sales person hung up on me as I attempted to explain what had happened previously.
Recommendation: Don't bother!!!!
3 Mad City Complaints
Bath remodel
I had a bath remodel done in 2025 and am making payments through Service Finance Company. I was never offered a deferred interest at the time of contract but receive offers continuously for deferred interest. I will not use Mad City again for a remodel. Also I did not receive a Billing Statement this month, August 2026, which could cause a late or no...
Read full complaintRedoing my kitchen
Mad City came to my home on February 22 2022. The man that came was Jack Larson. He showed me colors and doors, drawers and asked if I am ready to start with the overdo, I told him the color and the doors looked fine. I asked him what the price would be and how to pay the bill. The price would be $27,535 but because I am a senior there would be a discount...
Read full complaint and 1 commentMad City complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 3 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
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Mad City Contacts
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Mad City phone numbersClick up if you have successfully reached Mad City by calling +1 (844) 835-1757 phone number 0 0 users reported that they have successfully reached Mad City by calling +1 (844) 835-1757 phone number Click down if you have unsuccessfully reached Mad City by calling +1 (844) 835-1757 phone number 0 0 users reported that they have UNsuccessfully reached Mad City by calling +1 (844) 835-1757 phone number
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Mad City social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 16, 2026
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