Menu
Write a review
File a complaint
Maaco Franchise

Maaco Franchise review: poor paint and body work

M
Author of the review
2:58 pm UTC

MAACO gave me substandard paint and body work. @ store M2416 at a cost of $2500+. On a 1997 Mercury Cougar. Date of loss/ payment, July, 20th 2013.
In July, 2013 a full front to back body work/body touch-up ( prep-work ) and full Tri-color paint from front to back with guaranteed rear bumper repair. Allignment and shimming of newly installed hinges on driver side door. Where all of these items were discussed to, and agreed upon prior to start of Paint and body work.
Between 7-2013 and the date of this complaint my 97 Merc Cougar has been returned to the MAACO service center 4+ times. Return issues to date are: Paint wrinkling/cracking ** Severe bubbling and separation of paint on hood. A wavy and irregular surface remains on the hood. ** 100+ pin head size specks/spots all across the hood, roof and trunk deck. ** Clear drip ** Large paint chip painted over without being smoothed/prepped. ** Brand new stainless steel exhaust tips finish ruined when removal of excess overspray was attempted. ** Rear bumper initial repair inferior and was in need of fixing in less than 6 months of July 2013. MAACO tech/estimator Ryan Hemersla also picked at damaged area in July 2014 with thumbnail causing area to be more noticeable. Thus telling me that better future repair is needed. ** No repair of drivers side door hinges performed ( shimming/adjustment) as agreed upon initially, thus top corner of door continues to strike and chip brand new paint when closing door. I was told " OOPS we forgot". ** In my opinion EXCESSIVE AMOUNTS OF OVERSPRAY in wheel well and undercarriage which I spent hours repainting gloss black. ** On one return to M2416 door nicks/paint from a white car and a large smudge/dull mark was left on passenger side of cougar. An I don't care attitude is emerging. ** On 12-18-2014 a scheduled return of 97 Cougar to M2416 center ended with no work performed during the 2 days it was there. In addition I found the Cougar was left outside, overnight, unlocked and unprotected during those 2 days. I retrieved the 97 Cougar on Dec. 19th 2014 because I felt my car was now in much more danger of severe damage due to the negligence and incompetence I was unable to ignore. ** At this time and date more than half of the issues in this complaint have yet to be repaired. ** At a certain point a line has to be drawn to protect what is left of my car. Which has lead to my campaign of complaints and possible legal action.

0 comments
Add a comment

More Maaco Franchise reviews & complaints

Maaco Franchise - paint job is #ed up 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Maaco Franchise - overcharged
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Maaco Franchise - Lies and poor workmanship 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Maaco Franchise - they painted my car the wrong color 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Maaco Franchise - poor product
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Maaco Franchise - did not repair rust as stated 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Maaco Franchise reviews and complaints
  1. Maaco Franchise Contacts

  2. Maaco Franchise phone numbers
    Click up if you have successfully reached Maaco Franchise by calling +1 (800) 523-1180 phone number 0 0 users reported that they have successfully reached Maaco Franchise by calling +1 (800) 523-1180 phone number Click down if you have unsuccessfully reached Maaco Franchise by calling +1 (800) 523-1180 phone number 0 0 users reported that they have UNsuccessfully reached Maaco Franchise by calling +1 (800) 523-1180 phone number
    Click up if you have successfully reached Maaco Franchise by calling +1 (704) 377-8855 phone number 0 0 users reported that they have successfully reached Maaco Franchise by calling +1 (704) 377-8855 phone number Click down if you have unsuccessfully reached Maaco Franchise by calling +1 (704) 377-8855 phone number 0 0 users reported that they have UNsuccessfully reached Maaco Franchise by calling +1 (704) 377-8855 phone number
  3. Maaco Franchise emails
  4. Maaco Franchise address
    440 South Church Street, Suite 700, Charlotte, North Carolina, 28202, United States
  5. Maaco Franchise social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 29, 2026
  7. View all Maaco Franchise contacts