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Luna Flooring Customer Care Service

Luna Carpet & Floors

333 Northwest Ave
United States - 60164

Customer Support Phone Numbers

+1 877 241 5862 4 2

Luna Flooring Complaints & Reviews

Luna Flooring / carpet and vinyl floor installation

JenniferYo on Aug 24, 2017
Repeatedly trying to get the flooring you must pre-pay for installed! On first visit, they didn't bring enough carpet, didn't finish vinyl install, no baseboards, no thresholds/borders between carpet and vinyl, and wrong color quarter round was installed. The they didn't show up for the...

Luna Flooring / installation - no show!!!

Disatisfied LunaCustomer on Jul 20, 2017
On 6/24/2017, I signed an agreement with Luna to install Armstrong hardwood floors on two stairways, hallways & stair landings in my home. Luna scheduled the installation for July 6th. On 7/6, the Contractor arrived but did not have all of the materials to complete the job. The contractor...

Luna Flooring / refunding for carpeting already removed

willa41mx on Jul 10, 2017
June 26, 2017 Job numbers GX10798-4975962 and CX21435-4975961: I had my upstairs apartment completely redone, Laminate in the kitchen and living room, Carpet on Stairs and Bedroom. When the workers came, they stated I had to pay first... I found this odd so I called the customer service...

Luna Flooring / installers never showed. I was never called to let me know no one will be installing today.

Canders021 on Jun 16, 2017
I placed my carpet order over 2 months ago. I confirmed the 6/16/17 installation date 2 weeks ago. A missed day at work only to have no installation. No calls to say why. When I called at 12:30 PM to check and see where the installers were the person on the phone told me that they had no...

Luna Flooring / stay away from this company

Heather .O on May 25, 2017
This company is a train wreck. Stay away. After the 1st disaster a year ago, I decided to give this company another chance since they were adamant they wanted to make it right and that things had changed within the company. Nothing has changed. 1st off I was scheduled for install 9 day...

Luna Flooring / Return of my deposit

MCJ0822 on Mar 16, 2017
On February 20, 2017, I had a Flooring specialist come to my home to give a quote on installing tile floors in my basement. I did like the product but I was not to sure about the price. I was trying to wait for my husband to come and look at what was going to be installed. Needless to say...

Luna Flooring / Poor customer service / money not refunded

Sthomas1913 on Mar 13, 2017
I first met with a Luna sales person in February. Set an installation date for March. The installers showed up with only half my carpet and could not finish one room due to the carpet being cut correctly. Needless to say I was not able to get that room finished and began calling Luna that...

Luna / Carpeting installation

cwelch on Feb 22, 2017
January 21st I met with a salesman who helped me pick out a new carpet for our entry way. Small room with a total of 20 yards of carpet needed. Set instillation for February 1st. Luna called on the 30th saying our carpet had not been delivered and was not in the state and they needed to...

Luna Flooring / Laminate floor installation

George Kalousek on Feb 7, 2017
The worst company I have ever dealt with!!! After getting sold a low grade floor and having to deal with changing it prior to installation things went down hill from there. I dealt with a manager named Art took care of the change and didn't charge me for the upgrade, when the installer...

Luna Carpet / Carpet installation

MARS Gomez on Sep 17, 2016
On September 3, 2016 Luna installed carpet in my home (4 bedrooms, stairs, hallway, living room. After they left and I was putting things back in order I found a floor vent from the master bedroom on the shelf in another bedroom. I called Luna at 10:14pm on September 4th and left a...

Luna / Poor customer service

Darche on Aug 31, 2016
We ordered carpet last summer (approximately 1 year ago) and were super excited about the quality and service with the carpet installation. However, the problem with Luna began two weeks ago on August 17, 2016. Two weeks ago on August 17th, our sump pump went out for our AC unit and the...

Luna / Late install

RobertHJ on Aug 9, 2016
I ordered from Luna on 8/2/16 to be installed the next day. My salesman Joe Junkel was on time, very professional and easy to work with. The problem came on the day of install I was told my install was being rescheduled because the color was out of stock. I immediately called my salesman Joe...

Luna / Laminate flooring product & install

Heathyr on Aug 6, 2016
Terrible experience with Luna! Sales person, Joe Junkel, promptly arrived at the scheduled appointment time at my parent’s home. Unfortunately, both our parents fell over the course of the last 3 months, sustaining serious injuries and are hospitalized. We needed to get their home updated...

Luna / Poor installation

Paul Beinlich on Jul 8, 2016
Have had terrible trouble with carpet, where they had to seam the carpet...One of the places is at least 24" long, got stuck in vac sweeper...the other is between the hallway and bedroom door... I have lived in many houses and have had several carpet seamed and I have never been...

Luna / Hardwood/carpet

pitcru on Jun 14, 2016
Let me start off with day one... We had Luna customer service rep come out to our home to give us an estimate. His name was Calvin.. He was very polite and friendly... I thought we would be in good hands... boy was I wrong... First off he let us know that the special they had going wa...

Luna / Billing Issues- POOR POOR customer service

LynnH5540 on Mar 30, 2016
I got my carpet installed 2 weeks ago. When it came down to paying, the lead installer had an invoice that had the old total before we negotiated a cheaper price and my $400 deposit was never removed. I told him the amount was wrong and to call customer service and reference a confirmation...

Luna Carpet / The installer brought uncut roll of carpet

Reviewer76889 on Dec 25, 2015
I won’t advise anyone to deal with Luna Carpet. We hired them to install the carpet and said that we needed to do it within three days, because later other installer would come to change the floor in the hall. The owner said that it would cost me $17, 000. It was very expensive, but when I...

Luna Carpet / Entire Company Dealings

Lunabad on Nov 14, 2015
Where do I begin...They are lucky you have to select one star, otherwise it would be blank. The entire process has been an absolute nightmare. The Salesman Rick came out to our house saying we would be so impressed with Luna. He gives us the first price and says I could not even get my...

Luna Flooring / Theft /Horrible Customer Service

Randy w on Oct 14, 2014
AVOID THIS COMPANY AT ALL COSTS!!! Luna Flooring sent thieves into our home, and we had to file a police report just to get a half-hearted call from their customer service. Their solution? Go ahead and try to have the installers arrested...and good luck with that...you don't even have...

Luna Carpet / Workmanship & Follow-UP

Tommy Boy 2 on Sep 4, 2014
Installers left visible seams running through our living room, which they said would go down after the carpet was vacuumed. They did not, and I called to complain. I was given a claim number and told I would be contacted within three days. I was not. After a week, I sent them an e-mail...

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