LUMA Property Group Investors And Tenants Reviews 2025

Latest Reviews and Complaints

Malinda J of Twinsburg, US

Sep 22, 2023 11:36 am EDT

Verified customer

New complaint

Featured review

Whitewood apartments in Twinsburg, Ohio

I wanted to formally file a complaint regarding the handling of the Whitewood Apartment complex. Several of the tenants have tried to follow the proper protocols by going directly to the property manager, but issues have been left unresolved. Below is a list of some of the issues I am aware of from multiple tenants: 1. Outside storage unit and car port...

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How responsive is LUMA Property Group's customer service?

0 Resolved

2 Unresolved

Total complaints: 2

Resolved complaints: 0 (0%)

Unresolved complaints: 2 (100%)

Absolutely frustrating 🫠
It's quite possible that LUMA Property Group is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by LUMA Property Group's silence.

How is LUMA Property Group’s rated by clients?

LUMA Property Group’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of clients are dissatisfied with real estate services.

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J. Considine

Verified customer

On August 10, the rental office gave me a call and said they won't take my money order that I handed in on 08/05 because I still owe $

On August 10, the rental office gave me a call and said they won't take my money order that I handed in on 08/05 because I still owe $99. They hung up on me when I asked them to explain why I owe that amount. So, I went to the office with my statement and receipts that I got from them on 07/22. The receipts show a balance of $40, which I included in the money order (08/05) for $685 this month (usually $645). Since they couldn't explain why I owed that amount, they told me there's nothing else to discuss and kicked me out of the office. They even threatened to evict me because of the balance. I need some advice because I take my living situation seriously, but I'm not going to pay them $99 just like that.

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LUMA Property Group earns a trustworthiness rating of 82%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates LUMA Property Group highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about LUMA Property Group to understand what to expect from them.

The age of LUMA Property Group's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

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LUMA Property Group reviews first appeared on Complaints Board on Jul 2, 2023. The latest review Whitewood apartments in Twinsburg, Ohio was posted on Sep 22, 2023. LUMA Property Group has an average consumer rating of 1 stars from 2 reviews. LUMA Property Group has resolved 0 complaints.

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LUMA Property Group Contacts

LUMA Property Group phone numbers

+1 (216) 765-2600

Click up if you have successfully reached LUMA Property Group by calling +1 (216) 765-2600 phone number 0 0 users reported that they have successfully reached LUMA Property Group by calling +1 (216) 765-2600 phone number Click down if you have unsuccessfully reached LUMA Property Group by calling +1 (216) 765-2600 phone number 0 0 users reported that they have UNsuccessfully reached LUMA Property Group by calling +1 (216) 765-2600 phone number

LUMA Property Group address

25800 Science Park Dr Ste 100, Beachwood, Ohio, 44122-7307, United States

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Oct 29, 2025