Lululemon
Reviews and Complaints

I've been a loyal customer of Lululemon for years and I've always been happy with their products and service. I spend a lot of money at their store every year, usually around $200-300 per visit, for myself and my two teenage daughters.

However, I recently had an issue with a pair of pink hottie shorts that I ordered online. They never arrived, so I called the toll-free number to inquire about the status of my order. To my surprise, I was told that the shorts "had a shipping label problem and they were never shipped". I was never notified about this issue, either by Lululemon or FedEx. All I had was a tracking number that didn't provide any details.

The customer service representative, or "educator" as they call them, instructed me to contact my bank and dispute the charges instead of giving me a refund. When I asked to speak with a manager, I was told that "none of our managers are customer facing, so I will send you to our resolution team for follow-up in a few days". The educator refused to let me speak with another human while on the phone and when I asked for her employee identifier, she hung up on me.

This was a very frustrating experience and it left a bad taste in my mouth. I've spent a lot of money at Lululemon over the years and I expect better customer service than this. There are plenty of other competitors in the market who would love to have my business, so I will definitely think twice before giving Lululemon my money in the future.

Overall, I still love Lululemon's products and I hope that they can improve their customer service in the future. But for now, I'm disappointed and I'll be taking my business elsewhere.

I went to Lululemon to try on some bras and shorts. I waited in line for a long time, around half an hour. Finally, it was my turn to go to the fitting rooms. But then, a lady who worked there grabbed one of my items of clothing and looked at the tag. She asked me if I was a size 12 in Australia. I said yes. Then she checked my sister's items and said that she was not a size 10. I explained to her that I had gotten a few items of clothing in different sizes so that I could try them on. But she told us that we were definitely not those sizes and that we should get size 6s. She basically told us to get out of the line. So we did.

I was really upset by this experience. I don't think it's okay for someone to just look at my clothes and tell me what size I should be wearing. It's my choice what sizes I want to try on. I didn't ask for her opinion. And the clothes I was wearing might have been covering up something that she thought was different.

This experience was really embarrassing for me. I don't feel comfortable going back to Lululemon now. I don't want to have to go through that again.

Lu Lu Lemon has had some issues with their hoodies that were made between 2008 and 2014. The drawstring was made from elastic-like materials and had a metal piece at the end, which caused injury to people in the face. Unfortunately, the company did not do a very good job of getting the word out there about just how bad the injury could be caused by the drawstring. I myself was injured in 2009, but I truly thought it was a freak accident. My eye was injured badly, and I was not aware until I heard about the recall that my injury was a result of the mistake made when manufacturing the drawstring.

Mistakes happen, yes, but companies need to take responsibility for them and take them seriously. I reported my injury, and they offered me a $550.00 gift certificate. I was told that my injury was the worst report and that I should take it legal. I did, but I lost due to a limitation act. You must respond within two years of the injury! Today, I have permanent eye damage for life, and they don't care. The worst part is that another woman was hurt in the eye about eight weeks ago, and what are they doing for her? Not much. They have replied that they did what was necessary by Canada Health, but these jackets are still out there. Please beware, if you get hurt, you will suffer, and they will do nothing.

I am afraid that these hoodies will show up in a consignment store and could possibly be bought by a mother for a young child, as they fit small. So, Lu Lu Lemon, what if a small child loses an eye? Will you care then? It's important for companies to take responsibility for their mistakes and make sure that their products are safe for everyone to use.

I recently bought some pants from Lululemon's website in early April. Unfortunately, they didn't fit me very well, so I decided to return them. I sent the pants back and Lululemon received them on April 28th. However, it's been a while now and I still haven't received my refund. I contacted Lululemon twice about this issue, and they responded with an email from their Guest Education Centre (GEC).

The email said that they were sorry to hear that I hadn't received my refund yet. They explained that they were experiencing some delays due to the current situation, and that they appreciated my patience. They also said that they had created a request for their team to reach out to their warehouse and provide me with an update on my refund. However, they warned me that this process could take up to 15-20 business days.

In the meantime, I might receive a return cancellation email, but I shouldn't worry because their returns team had already manually updated the system to credit my account. If I had any further questions, I could call their Guest Education Centre (GEC) or reply to the email.

Honestly, I'm pretty frustrated that I have to wait another 15-20 days for my refund. It seems like a long time to me, and I wish they could process it faster. I hope that I'll receive my refund soon, and that this delay won't happen again in the future.

I have been a loyal customer of Lululemon for quite some time now, but my recent experience has left me feeling disappointed. I had my heart set on a pair of box it out tights that were on sale at my local store, but unfortunately they didn't have my size available. I decided to check online and was thrilled to find that they had my size in stock.

I called the store to see if they could honor the sale price for me, and was told that they could. However, what followed was a frustrating back-and-forth that left me feeling like I was getting nowhere. I was passed from one person to another, and each time I thought I had a solution, something else would come up.

I was told that I could purchase the tights at full price and then call back for a price adjustment once they were in stock. This seemed like a hassle, but I was willing to do it for the sake of getting the tights I wanted. However, when I called back later, I was told that they couldn't honor the sale price after all.

As someone who has spent thousands of dollars with this company and recommended them to many friends, I was disappointed that they couldn't accommodate me in this one instance. I understand that mistakes happen, but it would have been nice to receive a discount code or some other form of compensation for the inconvenience.

In the end, I decided to take my business elsewhere. While I have had many positive experiences with Lululemon in the past, this one negative experience has left a bad taste in my mouth. I hope that they can work on improving their customer service in the future, as I would hate to see other loyal customers go through what I did.

I recently purchased a LULULEMON Yoga Mat and boy, was I in for a surprise! I left the mat in my bedroom overnight, excited to use it for my morning stretch. However, when I woke up, I found myself struggling to breathe and coughing uncontrollably. At first, I wasn't sure what was causing my reaction, but every time I got close to the mat, my symptoms worsened. It wasn't until I researched the chemicals used in the mat that I realized how toxic they were and how dangerous they could be for my health.

I immediately went to the store to share my experience and request a refund, but it wasn't an easy process. The lady at the store didn't seem to understand the severity of the situation and simply told me that the smell of rubber would eventually fade away. But it wasn't just about the smell - it was about the potential harm that the chemicals could cause to my health.

Even now, days after my initial reaction, I still experience pain in my lungs and frequent headaches. The smell of the mat lingers in my bedroom, and I even had to wash the towel that I used on the mat because it smelled like a car tire!

It's alarming to think that asthma and allergies have increased in the developed world over the last 30 years, and it's likely due to the use of harmful chemicals in everyday products. Companies may want to promote their new products, but at what cost to our health?

I urge you to seek out hypo-allergenic yoga mats and avoid products that use dangerous chemicals. Let's prioritize our health and well-being over the latest trends and fads.

I went to Lululemon's store last night (March 3,2021) to try on some clothes. I was excited to see what they had in store for me. When I got to the dressing room, the sales lady told me that I could only try on six items. I thought that was a bit strange, but I went ahead and picked out my six items.

As I was trying on my clothes, I noticed that I had already tried on two items and the sales lady told me that I only had two minutes left. I was shocked! I had no idea that there was a time limit on how long I could stay in the dressing room. The sales lady told me that it was store policy and that I had to leave. I was so disappointed because I didn't get to try on all of my clothes.

To make matters worse, the sales lady told me that the store had a no return policy. I couldn't believe it! I had never heard of a store not allowing returns before. I left the store feeling very unhappy and disappointed.

I have been a fan of Lululemon for a long time. I have purchased their products before and have always been happy with them. However, after this experience, I am not sure if I want to support their company anymore.

Lululemon's mission statement is "to elevate the world from mediocrity to greatness." However, their customer service is anything but great. I was so disappointed with my experience that I don't think I will be going back to another Lululemon store anytime soon.

Lululemon needs to change their policies if they want to keep customers like me. I hope they take this feedback seriously and make some changes.

So, I gotta tell you about my experience with Lululemon. I ordered a gift card for my niece for Christmas and it never showed up. I got an email from them asking me to review my order, but according to their website, the package was just chillin' in "waiting for pick up by carrier" mode. I called customer service and they put me on hold for like 4 minutes just to confirm what I already knew. Then they offered to send me an email replacement, but it was already after Christmas so I wasn't too thrilled about that. And to top it off, they said it would take another 3-5 business days to get it. Like, seriously? My poor niece had to wait forever for her gift.

But that's not even the worst part. The day after Christmas, my daughter and I went to exchange one of her leggings at the LLL store in town. When we walked in, an employee asked us if we were buying, returning, or exchanging. When we said exchanging, she basically told us to come back another time because the line was too long. We decided to tough it out and split up - I stood in line while my daughter looked for something else to buy. We were in and out in less than 10 minutes, but it was just a weird experience. I've never been told not to come into a store before.

Now, my daughters and nieces are all obsessed with Lululemon. One of them is even a top 10 athlete in her sport and swears by their stuff. But after this experience, I'm thinking we need to find a new workout brand. Maybe Gym Shark? I'm definitely going to talk to them about it.

My experience with Lululemon both online and in-store was terrible. I've been a loyal customer for years, but this year marks the end of it. I can't believe they still have customers after the way they treat them. I've contacted their GEC chat multiple times, and they've closed the chat on me at least 30 times. I've never been rude, and I was not away from my computer. They just tell you to go away and don't provide any help if they don't have a pre-written response to your question. The GEC resolution team is just as bad. I've sent them seven emails, and I haven't received any useful feedback or assistance. They just send me a pre-written paragraph.

In the past year, I've bought over 10 pairs of leggings, two outdoor jackets, seven joggers, and multiple bras. Not a single item is still in good condition. The jackets are pilling like crazy inside, all my joggers' waistbands are folded in half and don't hold anything, the leggings are all pilling as well, and the sports bra straps are now loose. I'm a 32A, not a 36DD, so this is a major quality issue. However, if you try to reach out for assistance with a quality issue, they will ignore you or not help if they do respond. It's a waste of time.

The in-store experience was just as terrible. I was told by a sales representative that Lululemon never sold any Align in 28", and I should go shop somewhere else when I politely said I was looking for that length and couldn't find it on their shelves. (I have four pairs of Align 28" at home.) I've been waiting for over six months for a resolution, and there's still none.

Do yourself a favor and go shop somewhere else. Lululemon is just a name now. There's no reason to pay a high-end price for this cheap quality and awful customer service.

Lululemon is a store that sells athletic wear for women and men. They have a wide variety of products, including leggings, sports bras, and hoodies. The quality of their products is top-notch, and they are very comfortable to wear. The prices are a bit high, but it's worth it for the quality.

However, there have been some recent incidents that have caused concern among customers. Two female staff members were fired for taking a photo of a group of black thieves who stole thousands of dollars worth of merchandise from the store. This has caused outrage among some customers, who feel that the company is not doing enough to protect their employees and their merchandise.

Despite this, many customers still love Lululemon and continue to shop there. The store has a great selection of products, and the staff is always friendly and helpful. The prices may be high, but the quality is worth it. If you're looking for high-quality athletic wear, Lululemon is definitely worth checking out.