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CB Athletic Apparel Lululemon Athletica
Lululemon Athletica

Lululemon Athletica review: Customer service

K
Author of the review
7:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I received a package today. One item was in the package when there clearly should have been two, as I ordered and as detailed by the packing slip. They won’t take take my complaint until the “package has been missing for 24 hours.” One explaining it wasn’t missing, I was given the same message. This is the second time I’ve received the wrong item in a short period of time and then I can’t even get my missing item shipped because of inflexible customer service scripts. They have great products and every interaction I’ve had with online support has been less than stellar.

Claimed loss: I spent my time to be told to wait 24 hr for my “missing package”. After a 7day shipping time’ I have to wait to reorder and then wait for the slow shipping.

Desired outcome: Hire some decent customer service and warehouse employees. I love your clothing but the level of frustration is getting to the point it isn’t worth it. Send me my dance studio short length pants!

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  1. Lululemon Athletica Contacts

  2. Lululemon Athletica phone numbers
    1800 102 016
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    Australia
    1800 818 770
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    Malaysia
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    Store Support Centre, US & Canada
    +1 (877) 263-9300
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    Guest Education Centre, Text Only
    +1 (604) 215-9300
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    Guest Education Centre, US & Canada
    +64 800 027 123
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    New Zealand
    +86 400 842 7982
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    China
    +852 800 906 220
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    Hong Kong
    +65 800 852 6330
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    Singapore
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  3. Lululemon Athletica emails
  4. Lululemon Athletica address
    1818 Cornwall Avenue, Vancouver, New Brunswick, V6J1C7, Canada
  5. Lululemon Athletica social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 17, 2026
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Lululemon Athletica Category
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