The complaint has been investigated and
resolved to the customer's satisfaction
Lufthansafraud and cheating


Miles and More is a total rip off there customer service center in California is staffed by nothing but idiots and ###s one in particular is Monica. She is supposed to be a supervisor and is a total ### and idiot.

The scam is they make you use 50K miles to upgrade and they will not confirm the upgrade until you have purchased the ticket. So they can tel you they have the upgrade space and then you buy the ticket and have to cal back to the M & M service center to find out there is no upgrade and no refund on your ticket.

British Airways is much better only 25K to upgrade and confirmed at time of booking.

If anyone at Lufthansa reads this fire that IDIOT Monica.


  • Sc
    Scrounger Apr 21, 2009

    Seems that one a complainant uses bad language and calls people names he/she has already lost the argument.
    What happened to MANNERS in the U.S. of A?

    0 Votes
  • Mi
    miles an more customer Jan 27, 2010


    0 Votes
  • Mi
    miles an more customer Jan 27, 2010

    9 11 is what happen . People don't got time for B.S.

    -1 Votes
  • Fl
    flyhi152 Feb 02, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree with the complainant and probably this is the kind of language these jerks deserve. They cheat customers with the miles they should get and then it is either no answer or a BS answer.

    1 Votes

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