The complaint has been investigated and
resolved to the customer's satisfactionResolved LTD Commodities — do not shop at ltd commodities
resolved to the customer's satisfaction
I placed my order on August 31st. I quickly learned that LTD Commodities does not give you a complete total price until after they ship out your orders. The reason for this is because they don't have set shipping costs. They could send out your item(s) in one box or in one box per item and charge you shipping for each item. This is a huge inconvenience for anyone who likes to keep a balanced checkbook.
Secondly, I was told upon contact customer service over my shipping cost complaint that I could not cancel my order until 2 business days after placing my order. This was to give them time to have it register in their computer.
Now, seven business days later (and 11 typical days), I call to find out why my item still hasn't shipped. Customer service, which is as bland and lacking of personality and professionalism as humanly possible, tells me that my order is set to be shipped out some time next week and that I am to give them ANOTHER 10-14 business days after they mail out my order to ensure that I receive it. This is contrary to what their website states, which is that the entire process from placing the order to receiving your items will not exceed 14 business days. This is apparently a lie - or something their customer service reps are not aware of.
I ask to cancel my order and admit that I'm getting impatient. She tells me that I can't cancel my order; if the item(s) were back ordered, then I could cancel without a problem, but since they are in stock, I have to wait until the items are sent to me, I am charged for them and then I have to send them back for my refund. She says I could refuse delivery and then just wait for them to issue my refund. I wonder how long that would take!
All in all, I am extremely upset and frustrated by the lack of professionalism and customer friendly use this company displays. I should feel that ordering from them is a breeze - or at least something I want to do again. I will never again order from this company - which has magazines for both home and business use with many of the same items - again. I don't feel appreciated or valued and my hard earned money could be spent elsewhere.
DO NOT SHOP AT LTD COMMODITIES!
The complaint has been investigated and resolved to the customer's satisfaction.