Louis Vuittondefective heat stamp on speedy bandouliere

The bag has a major defective letter (F in France) on the heat stamp. It was originally from UK. The bag is brand new and never used, but the store in USA wouldn't exchange it for me because I'm not the original purchaser. The general customer service says it's under their policy that the original purchaser must be presented if an item was purchased abroad. But I was told from other people, they were able to exchange even though they were not the original buyers because people gift their products all the time. I'm so lost. What should I do?

Louis Vuitton

Jul 22, 2019

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