Cosette’s earns a 1.0-star rating from 1 reviews and 2 complaints, showing that the majority of luxury shoppers are dissatisfied with their purchases.
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Scammed like many
Purchased a YSL Lou camera bag. wonder if it was authentic and the piping started to peel after four months and the zipper changed colour. Contacted the company who provided my so called authenticity certificate through cosette- they kindly provided the link to my cert which was different to that provided by cosette- they asked me to contact cosette to ask why the photos were different on the cert I received with bag! then I thought somethings fishy here.
Got my bag authenticated by another reputable company. And yep it came back counterfeit- $1700 later.
Sent bag back and demanded refund and provided cosette with counterfeit certificate . Didn’t even hesitate to refund me nor did they even email back about my request other than “we approve your return.” if you want to run the risk of wasting your money buying a possible fake bag go ahead but I wouldn’t waste my time and stress with this company.
Recommendation: I would not buy EVER again!!
Cosette Complaints 2
Disappointed with Cosette's Fake Bag: A Customer's Review
Yo, so I got this bag from Cosette and was pretty psyched about it. But turns out it ain't the real deal. I showed it to my friend who knows about this stuff and they said it's a fake. Like, dang, what a letdown. I even paid good money for it too. Not cool, Cosette. Gonna have to take my business elsewhere from now on.
Review: Cosette Returns Process - Easy but No Refund on Shipping Costs
So, I bagged myself a bag from Cosette the other day and unfortunately it had a little mark on it. I was pretty bummed out, but the returns process was actually super simple to follow. However, I was a bit disappointed to find out that they don't refund the initial shipping costs or the cost of sending it back. So, in the end, I was left out of pocket for the shipping expenses which was a bit of a bummer.
Now, don't get me wrong, the prices on Cosette are fantastic which is why I was drawn to their site in the first place. Yet, I don't think I'll be taking the risk of purchasing from them again. It's just a tad frustrating that I was left out of pocket due to a defect that wasn't my fault. But hey, that's business I guess.
I made 5 purchases from Cosette. I had all authenticated and 2 of 5 returned as fake. Ysl Lou camera bag and Gucci Supreme belt bag. They don't answer phoned or Emails with regards to a refund
I was sold a fake YSL Lou camera bag, no one had replied to my messages. I used the company they apparently use to authenticate my bag came back as counterfeit! Do not buy from this store con artist
Will let you know if I get a refund for fake products.
I asked them about the auth cert before I bought the Prada Re-nylon and they sent me one from legit grails but after learning about them on Current Affairs, I had the bag tested again and it came out fake.
Is Cosette Legit?
Cosette earns a trustworthiness rating of 36%
Be careful. Check reviews and watch out for issues before dealing with Cosette.
Cosette protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We have detected an internal review system on Cosette's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
We found that Cosette website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
Cosette offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
However ComplaintsBoard has detected that:
- Cosette.com.au has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Cosette.com.au has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- Several mixed reviews for Cosette have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
- This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Overview of Cosette complaint handling
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Cosette Contacts
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Cosette phone numbers+1 89842558327+1 89842558327Click up if you have successfully reached Cosette by calling +1 89842558327 phone number 0 0 users reported that they have successfully reached Cosette by calling +1 89842558327 phone number Click down if you have unsuccessfully reached Cosette by calling +1 89842558327 phone number 0 0 users reported that they have UNsuccessfully reached Cosette by calling +1 89842558327 phone number
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Cosette emailsinfo@cosette.com.au99%Confidence score: 99%Supportmarketplace@cosette.com.au98%Confidence score: 98%Sales
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Cosette social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 01, 2025
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