Louis Vuittonordered a speedy 30 bad stitching poor customer service

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a verified customer
Verified customer

I ordered a speedy 30, when I received it the stitching was crooked and the lock was tarnished. I returned the bag and it was received on June 21, 2017, I have yet to receive my exchange it is now July 13th. I have called more than once only to be put on hold up to 20 minutes and being reassured that I would get a call back ( which never happened) and know one can tell me why I have not received my exchange or when I might receive it. When talking with customer service I was over talked and told "That was not me you talked to and you have to wait another 48 to 72 hours for a answer. I'll never order again and I will make sure everyone I know is aware of the nightmare I experienced.

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