The complaint has been investigated and
resolved to the customer's satisfactionResolved Louis Vuitton — defective merchandise
resolved to the customer's satisfaction
Purchased a speedy bag from the Louis Vuitton store in Richmond VA for $600+ in December 2007. Noticed December 2008 it was beginning to crack up. To make a long story short, took it to back to the store thinking I could get another bag but lo and behold was told that my bag was not defective. That Quality Control determined from looking at the pictures of the bag that I had put lotion on the bag. I informed the manager why in the world would I put lotion on a purse and furthermore I never even wiped the bag off. Louis Vuitton is riping consumers off. We pay all that money for their merchandise and they treat their customers terrible. Let's spread the word to everyone to not shop at Louis Vuitton.