LK Jewelry Designs
reviews and complaints

IF YOU VALUE YOUR JEWELRY - AVOID AT ALL COSTS! I worked with Nathalie, the owner, when they advertised on Etsy and purchased a Moissanite ring. I asked her if she was able to design a ring for a large blue topaz that belonged to my father and to his uncle before him. We live out of state but I had lived in FL (the location of their store) and was familiar with the area and the mall they are situated in. I sent the stone to her, a 12x10 oval, and several white topaz stones to use as accents via express mail (with insurance) and waited anxiously for my ring to be completed. I paid over $500 for the design and for 14kt white gold alone even though I had provided the center stone and the accent stones.

Although I had exchanged several emails with her explaining that I wanted, with pictures, (an east/west setting), she sent the ring out to me without sending me a picture first - even though I had requested one. When I received it, the ring had not been set as an east/west stone it also had not stamp indicating that it was 14kt gold. When I brought this to her attention, she said she "thought it would look more feminine" the way her setter had mounted it and that sometimes her setter forgets to stamp the rings. What? What professional jeweler allows a ring to go out without the kt stamp AND overrides your design because of HER opinion?

Amicably, I told her that I had paid over $500 for an east/west setting and she agreed to have it reset. I once again sent the ring to her at my expense.

When I received it, the oval mounting was still a vertical mounting - they had simply taken out the stone and switched its direction but at least the ring was stamped as 14kt gold.

I was walking around my house a couple of weeks later when I happen to pick something up and realized that my father's stone had fallen out of the setting. My father has recently passed away and I am his only child. The stone, which has been in his family for generations, is not monetarily expensive BUT, it meant the world to me! Something she and I had discussed numerous times.

It was then that I examined the setting and realized they had not replaced it to accommodate an east/west stone and had simply loosened the prongs and changed the direction of the stone only. I spent three agonizing hours on my hands and knees looking for the stone through tear-swollen eyes! Finally, I spotted it on the kitchen floor - it was such a close call that my whole body was shaking.

I reached out to Nathalie who asked me to send the ring back and she would have it fixed. Once again, the ring went back via FedEx at my expense, for repair.

I received it back promptly. No more than 3 weeks later, an accent stone fell out! I took pictures and emailed them to her. I then called her and left a voicemail. I emailed her several times after that to no avail.

Finally, she responded to my email saying that she would repair my ring after the holidays because they were too busy. Too busy to repair a ring that they set haphazardly and that I paid good money for?

By this time I'd had enough and requested, at the very least, a 50% refund so that I could have the whole mounting redone and have the lost stone replaced locally. I emailed her, called their business line, called her cellphone and have not received a response.

Their website and store front may look high end BUT, their workmanship is shabby and their customer service is non-existent!

If you value jewelry you pay good money for - stay away! If you want a guarantee that someone will provide customer service in the event you have a problem with your piece - stay away! However, IF you don't mind purchasing a ring with loose prongs and risking its loss - then by all means buy your engagement or other jewelry piece at LKJewelry Designs...just remind the salesperson that a gold piece needs to be stamped as such and that prongs need to be tightened. It's Jewelry 101!

i bought three rings engagement, band, and mens band. paid $7000. had nothing but issues . all rings broke, spacing issues, cracks, stone fell out of the engagement ring. had to send them back twice (nightmare). sent the wrong sizes. please please please avoid this company. if not you will learn the hard way!

I purchased a micro pave Engagement ring for my fiance, it has 6 side stones, after just 3 months of carefully use, one of the side stones fell out. We were not able to find the stone, completely lost. I emailed the LK, I was told that it could be replaced about $75.00 plus shipping charges. I was like what? Only three months and a stone falls out and you will not honor a repair for faulty mount and or workmanship? Jacques got back with, the rings go through a three step test. Whatever, I had it repaired locally, and had the prongs checked on at a reputable diamond store.
Stay away, unles you want to take a chance on a nice ring that may have issues and substandard customer service.

DO NOT BUY FROM LK JEWELRY - MONEY TAKEN BY JACQUES AND WE NEVER RECEIVED THE RING - HE TOLD US THAT WE WERE HARASSING HIM AND THAT HE WOULD SEND HIS LAWYERS - I ASKED HIM FOR HIS LAWYERS NUMBER AND HE HUNG UP! *********DO NOT BUY A RING FROM THESE TERRIBLE TERRIBLE PEOPLE**********

Please get in contact via email; princessuz1@hotmail.com if you would like to give a statement. we are having to get a solicitor involved as LK jewelry have robbed us of over $3, 000. This is a scam, and you money will be stolen. Do not listen to Jacques, Natalie or Xiomara. These are the worst kind of people I have ever dealt with.

They are a terrible company and i urge all potential buyers to steer clear of LK Jewelry! They are a SCAM company with shoddy goods and poor workmanship

I purchased a ring from LK Jewelry in March 2011. It was supposed to be sized to a 5, but no sizing had been done on the ring - my jeweler told me it was a size 6. He also told me there was a diamond missing from the band. When I contacted LK Jewelry about resolving these problems, I was told I could return the ring and for $138 and $25 shipping, they would fix the problems. They were going to charge me, when these issues had to do with their own mistakes and negligence. I will never purchase another item from them, and if you want quality and good customer service, I recommend to anyone considering buying their goods to think twice.

I had almost the exact same situation happen with LK Jewelry. I h ad to pay to have my ring sent in twice...it was crap, the worst job ever on having a ring made. I was shocked at how poor the quality was. After a while they just ignored my emails just like you and never responded to correct the problem. I would NEVER order from them again. What you see online from their site it NOTHING like what you actually get and I recommend never having anything made by them...terrible quality.